luckyruby · January 30, 2014 00:41
diff --git a/gistfile1.txt b/gistfile1.txt
 Me(19:26:20): Ok, I'm logged in
 Me(19:26:33): My issue now is that I can't view my bill
 Me(19:26:40): Can you look into why?
 John(19:27:21): I show the following: This account is Suspended due to non-payment and access to email is blocked. Email access will be unblocked once the required payment is made.
 Me(19:27:45): lol, how can I make payment if my access is blocked?
 John(19:28:05): Normally, an account must be upgraded to Full Access in order to view the bill; however with that lock I can't tell if that is the case.

 You should still be able to pay the bill, even with that lock.
 Me(19:28:37): there's no place for me to make payment
 Me(19:28:57): can you unlock so I can pay?
 John(19:29:07): Can you find the Bill and Payment tab?
 John(19:29:48): Or, in the top/middle you'll see: SERVICES/SHOP/MYVERIZON/SUPPORT

 If you mouse over MYVERIZON, you'll see an option to pay that bill.
 Me(19:29:58): Yes, I click on Payment and it brings me back to the same Bill & Payment page
 Me(19:31:24): It shows: "New Customers Please allow approximately 30 days after your service begins for billing information to display online"
 John(19:32:40): Yes; I just checked with my supervisor. You'll need to make a payment off the main site, or on the phone; you will not be able to pay this bill on the account.
 Me(19:33:32): John, this isn't directed to you in the slightest but don't you think it's kind of stupid that I can't pay my bill online when it's past due?
 John(19:34:03): I'm very sorry, but it looks like this account was registered before the services were installed; a pre-provisioned account such as this is not completely filled out until after that installation.
 John(19:35:08): There is nothing I can do here; the billing information on the account is put in after you sign in, but that block is preventing that. I can't add it, I can't touch an account once Billing locks it, except for a password reset.
 Me(19:35:45): are you able to remove the $7 late fee on my account? This issue with my billing has prevented me from paying in a timely manner to be honest.
 John(19:36:48): There should not be a charge to pay from a Verizon store, or to mail a check into Verizon directly. However, to pay online/without being logged in, or to pay over the phone, there is a $3.50 charge.

 That lock can only be removed after that payment is made, or by our billing department. I would be more than happy to assist you with avoiding that charge, but I cannot touch an account locked by billing.
	Me(19:26:20): Ok, I'm logged in
	Me(19:26:33): My issue now is that I can't view my bill
	Me(19:26:40): Can you look into why?
	John(19:27:21): I show the following: This account is Suspended due to non-payment and access to email is blocked. Email access will be unblocked once the required payment is made.
	Me(19:27:45): lol, how can I make payment if my access is blocked?
	John(19:28:05): Normally, an account must be upgraded to Full Access in order to view the bill; however with that lock I can't tell if that is the case.

	You should still be able to pay the bill, even with that lock.
	Me(19:28:37): there's no place for me to make payment
	Me(19:28:57): can you unlock so I can pay?
	John(19:29:07): Can you find the Bill and Payment tab?
	John(19:29:48): Or, in the top/middle you'll see: SERVICES/SHOP/MYVERIZON/SUPPORT

	If you mouse over MYVERIZON, you'll see an option to pay that bill.
	Me(19:29:58): Yes, I click on Payment and it brings me back to the same Bill & Payment page
	Me(19:31:24): It shows: "New Customers Please allow approximately 30 days after your service begins for billing information to display online"
	John(19:32:40): Yes; I just checked with my supervisor. You'll need to make a payment off the main site, or on the phone; you will not be able to pay this bill on the account.
	Me(19:33:32): John, this isn't directed to you in the slightest but don't you think it's kind of stupid that I can't pay my bill online when it's past due?
	John(19:34:03): I'm very sorry, but it looks like this account was registered before the services were installed; a pre-provisioned account such as this is not completely filled out until after that installation.
	John(19:35:08): There is nothing I can do here; the billing information on the account is put in after you sign in, but that block is preventing that. I can't add it, I can't touch an account once Billing locks it, except for a password reset.
	Me(19:35:45): are you able to remove the $7 late fee on my account? This issue with my billing has prevented me from paying in a timely manner to be honest.
	John(19:36:48): There should not be a charge to pay from a Verizon store, or to mail a check into Verizon directly. However, to pay online/without being logged in, or to pay over the phone, there is a $3.50 charge.

	That lock can only be removed after that payment is made, or by our billing department. I would be more than happy to assist you with avoiding that charge, but I cannot touch an account locked by billing.