Olly Headey lylo

Support Engineer (Ruby)

FreeAgent is one of the UK's largest and most popular online accounting products, helping tens of thousands of freelancers and micro-companies manage their businesses in our simple, stress-free way.

We're looking for a new member to join our Support Engineering team, a crucial area of our business. As a Support Engineer you'll be investigating and responding to second-line, customer-reported technical problems, managing and overseeing the resolution of these issues. We develop almost exclusively in Ruby (and Rails is our web framework of choice), so as you'll be spending a lot of your time in our code base, a passion about Ruby and the web in general is important.

You'll be dealing directly with our customers, as well as working closely with our Engineering and dedicated Customer Support teams to ensure that the FreeAgent experience continues to exceed our customers' expectations. You will also take an active role in Corporate IT, supporting our office

	# https://en.wikipedia.org/wiki/List_of_British_bingo_nicknames
	nicknames = {
	1 => "on its own, number",
	2 => "me and you, number",
	3 => "cup of tea, ",
	4 => "knock at the door, ",
	5 => "man alive, number ",
	7 => "lucky number ",
	8 => "garden gate, ",
	10 => "davids den, number",

	class NpsCalculator

	def nps(scores)
	(promotor_share(scores) - detractor_share(scores)).round
	end

	private

	def promotor_share(scores)
	scores.count {\|score\| score > 8} / scores.count.to_f * 100

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	// Userscript for Fluid App to enable dock badge and desktop notifications for Fastmail.
	//
	// Author: @lylo

	window.fluid.dockBadge = '';

	// for tracking when to notify
	let previousUnreadCount = 0;

	// Main polling

	class Foo
	def initialize(a)
	@a = a
	end
	end

	d = Marshal.dump(Foo.new(1))
	=> "\x04\bIC:\bFoo{\x00\x06:\a@ai\x06"

	Marshal.load("\x04\bIC:\bFoo{\x00\x06:\a@ai\x06")

	<?php
	$doc = new DOMDocument();

	# load the RSS -- replace 'lylo' with your user of choice
	if($doc->load('http://twitter.com/statuses/user_timeline/lylo.rss')) {
	echo "<ul>\n";

	# number of <li> elements to display. 20 is the maximum
	$max_tweets = 10;

	source /opt/local/share/doc/git-core/contrib/completion/git-completion.bash
	parse_git_branch() {
	git branch 2> /dev/null \| sed -e '/^[^]/d' -e 's/ \(.*\)/(\1)/'
	}
	export PS1="\h:\w\$(parse_git_branch)$ "

	# Converting accented latin characters
	"Marqués".mb_chars.normalize(:kd).gsub(/[^\x00-\x7F]/n,'')
	=> "Marques"

	#!/usr/bin/env ruby
	#
	# Find bloating passengers and kill them gracefully. Run from cron every minute.
	#

	# required for passenger since cron has no environment
	ENV['HTTPD'] = 'httpd'

	MEM_LIMIT = ARGV[0] \|\| 500