Created
April 1, 2019 10:15
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Jump directly into an OTRS Ticket
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| 'author Patrick Kilter | |
| 'email [email protected] | |
| 'OTRS Base URL | |
| DIM strOtrsBaseUrl | |
| strOtrsBaseUrl = "http://otrs.local" | |
| 'get TN | |
| DIM strTn | |
| strTn =InputBox("Ticket Number", "OTRS FastForward") | |
| 'Alternative TN Format | |
| If InStr(strTn, "#") > 0 then strTn = right(strTn, len(strTn)-InstrRev(strTn, "#") ) | |
| 'Trim | |
| strTn = Trim(strTn) | |
| If Len(strTn) = 0 then Wscript.Quit | |
| 'open in Chrome | |
| Dim runner | |
| runner = "chrome " & strOtrsBaseUrl & "/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=" & strTn | |
| Set objShell = CreateObject("Wscript.Shell") | |
| objShell.Run runner |
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