-
Open Device Manager:
- Right-click the Windows Start icon.
- Select Device Manager from the menu.
(If youโre not in administrator mode, right-click and choose Run as administrator.)
-
Expand the Device Lists:
- Expand both:
- Keyboards
- Mice and other pointing devices
- Expand both:
-
Adjust Power Management Settings:
- For each HID-compliant mouse/keyboard:
- Right-click > Properties.
- Go to the Power Management tab.
- Ensure "Allow this device to wake the computer" is checked.
- If the box is unchecked and clickable, enable it.
- Close Device Manager once all devices are updated.
- For each HID-compliant mouse/keyboard:
-
Restart the Laptop and Enter BIOS:
- As soon as the laptop starts booting, press F2 repeatedly (for Acer laptops).
- If F2 doesnโt work, check your laptopโs manual for the correct key.
-
Adjust BIOS Power Settings:
- Find and enable:
- Wake on USB While Lid Closed
- Lid Open Resume (if available)
- These options are usually found under Power Management or Advanced Settings.
- Find and enable:
-
Save Changes:
- Press the appropriate key to Save & Exit (usually F10).
- Confirm the save and allow the laptop to reboot.
- Open Device Manager again.
- Verify:
- Keyboards and Mice settings still have "Allow this device to wake the computer" checked.
-
Open Control Panel:
- Press Windows + R, type
control
, and hit Enter.
- Press Windows + R, type
-
Navigate to Power Options:
- Go to Hardware and Sound > Power Options.
-
Verify or Adjust Power Settings:
- Ensure settings like "Choose what closing the lid does" are configured to your preference (e.g., Do nothing when the lid is closed).
- Adjust any settings that may have changed after recent updates.
-
Close the lid and verify:
- External monitors stay on.
- No unexpected shutdowns or errors appear.
-
Restart the laptop a few times to ensure the issue is fully resolved.
- If the error persists, double-check for any Windows Updates that could be causing conflicts.
- Update device drivers using Windows Update or from the Acer support website.