Created
March 28, 2012 08:30
-
-
Save marcbowes/2224748 to your computer and use it in GitHub Desktop.
Why I didn't spend $480.11 at ThinkGeek (Livechat transcript)
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Marc: Hi. I get this error on checkout: Transaction was declined by processor. | |
Sade: Hi Marc! | |
Sade: I will look into this | |
Sade: What is the order number? | |
Marc: I'm at checkout | |
Marc: 35246f7e5 | |
Marc: Earlier I tried via PayPal but that order was rejected too :-( | |
Sade: Hmm, I am seeing that it being rejected by us. | |
Sade: Is there anyway you can place the order when you get back to the states? | |
Marc: I don't live in the states | |
Marc: And the only shipping option Think Geeek provides to my country is *EXTREMELY* expensive (50% of the base cost of the order) | |
Marc: The order is $480 and the shipping is $250 because its priority | |
Sade: Okay but the billing address I am seeing on the order is the US | |
Marc: Its a forwarding address | |
Marc: They'll pick a cheaper shipping cost for me which means I can actually buy the stuff.. | |
Sade: The billing address has to match what the card company has on file | |
Marc: Ok | |
Sade: And the package will more than likely require a signature on delivery | |
Marc: That's fine | |
Marc: I've got that set up | |
Sade: the shipping can be different | |
Marc: One second please, let me change the billing address | |
Sade: So correct the billing address and try again | |
Sade: Okay | |
Marc: Hrm. Denied again. | |
Marc: I'm just verifying my bank doesn't have a mistake in their address info.. | |
Sade: Hmm, in that case the error I am getting is because it's a large order and you are shipping to a different address | |
Sade: I'm not sure how to get around it but | |
Marc: Ok well | |
Sade: I would recommend trying to log off and empty cart and try again | |
Marc: This is the second time I'm trying this | |
Marc: .. and this time its on a different computer | |
Marc: Should I try make two, smaller orders? | |
Sade: Unfortunately there is no way to push the order through, | |
Marc: If so, do you know what dollar-value I should limit the transaction to? | |
Sade: I honestly do not | |
Sade: It doesn't that information | |
Marc: What do you recommend then? | |
Sade: I would recommend trying to log off and empty cart and try again | |
Sade: I'm really not sure what would work as far as price | |
Marc: Ok | |
Marc: I'll try that now. | |
Marc: I'll try that now. | |
Sade: Okay no problem | |
Sade: Our system is down right now so you may have trouble | |
Marc: Ok | |
Sade: So sorry | |
Sade: Maybe try google |
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment