audible.txt

Initial Question: How did I get signed up for this shit?1::My Account:::2::Cancel my membership:::3::Change or cancel my membership:::

03:33 AM PDT Jermain(Audible): Thank you for contacting Audible. My name is Jermain and I will be assisting you today. How may I help you?
03:34 AM PDT Matt Billenstein: I want to know how I got signed up for this $14.95 membership thing
I've apparently been paying for this for 17 months and didn't realize it
that's $250 bucks
I want this refunded immediately
03:34 AM PDT Jermain: For security purposes, I need you to verify some information. Please provide your name, the e-mail address and the billing address associated with your Audible.com account.
03:35 AM PDT Matt Billenstein: Matt Billenstein [email protected] 1234 xxxx St Apt 4, SF, CA 12345
03:36 AM PDT Jermain: Thank you for that information Matt. 
03:37 AM PDT Jermain: According to our records, on 03/18/15, your account was enrolled into a 30 Day Free Trial of our Gold Monthly Plan when you completed your purchase for The Hunger Games. This promotional offer allowed you to purchase this title at no cost after enrolling. Since your trial period was not canceled before it ended, your membership was opted into the regular Audible Gold Monthly Plan priced at $14.95 per month.
03:37 AM PDT Matt Billenstein: god damn it
how the fuck
so I paid $250 for the fucking hunger games?
03:38 AM PDT Matt Billenstein: this is unfucking believable
03:38 AM PDT Jermain: I would appreciate very much if you could maintain a respectful tone while we are chatting so I can better assist you. Thank you for your patience and understanding.
03:38 AM PDT Matt Billenstein: what can you do here?
03:39 AM PDT Matt Billenstein: this must happen like all the time
can I get any leverage talking with Amazon? I spend a shitton of money there every year
03:39 AM PDT Jermain: What I can do for you is to place the account on hold for up to 3 months where you will not be charged any further and you will be able to use up the credits and cancel the membership at any time within that 3 months. 
03:40 AM PDT Matt Billenstein: that's retarded
the credits apparently expire
so for 17 months I get 6 credits now?
03:41 AM PDT Matt Billenstein: I want this refunded
all of it
right now
or I'm going to scream bloody murder all over the internet
and amazon
and whatever
03:42 AM PDT Jermain: I can have the credits reinstated for you. 
03:42 AM PDT Matt Billenstein: what am I going to do with 17 freaking audible credits?
03:43 AM PDT Matt Billenstein: I want this refunded
03:43 AM PDT Jermain: 1 credit is good for the purchase of any book regardless of the price of the book. 
03:44 AM PDT Matt Billenstein: this is robbery
I click a button
and you guys charge me without notice forever
03:45 AM PDT Matt Billenstein: because you have a credit card number
03:46 AM PDT Jermain: I am sorry that you forgot about the membership Matt. The system allows for a refund of only 1 year of membership charges. 
03:47 AM PDT Matt Billenstein: I want it all
03:49 AM PDT Matt Billenstein: well
lets say minus the price of the nunger games
03:49 AM PDT Jermain: I recommend contacting your financial institution to dispute any additional charges. 
03:49 AM PDT Matt Billenstein: but this is decidedly inconvenient and unethical
03:52 AM PDT Jermain: I have canceled your Audible membership and issued a refund in the amount of $179.40 back to your credit card. Depending on the bank, a refund can typically take about 7-10 business days to appear in your account. You will receive an automated email confirming the cancellation as well.
Is there anything else I can help you with today Matt?
03:52 AM PDT Matt Billenstein: no
03:52 AM PDT Jermain: Thank you again for contacting Audible. If you would like additional assistance, please do not hesitate to contact us. We are here to help 24 hours a day, 7 days a week
03:33 AM PDT Jermain(Audible): Thank you for contacting Audible. My name is Jermain and I will be assisting you today. How may I help you?
03:34 AM PDT Matt Billenstein: I want to know how I got signed up for this $14.95 membership thing
I've apparently been paying for this for 17 months and didn't realize it
that's $250 bucks
I want this refunded immediately
03:34 AM PDT Jermain: For security purposes, I need you to verify some information. Please provide your name, the e-mail address and the billing address associated with your Audible.com account.
03:35 AM PDT Matt Billenstein: Matt Billenstein [email protected] 2920 Polk St Apt 4, SF, CA 94109
03:36 AM PDT Jermain: Thank you for that information Matt. 
03:37 AM PDT Jermain: According to our records, on 03/18/15, your account was enrolled into a 30 Day Free Trial of our Gold Monthly Plan when you completed your purchase for The Hunger Games. This promotional offer allowed you to purchase this title at no cost after enrolling. Since your trial period was not canceled before it ended, your membership was opted into the regular Audible Gold Monthly Plan priced at $14.95 per month.
03:37 AM PDT Matt Billenstein: god damn it
how the fuck
so I paid $250 for the fucking hunger games?
03:38 AM PDT Matt Billenstein: this is unfucking believable
03:38 AM PDT Jermain: I would appreciate very much if you could maintain a respectful tone while we are chatting so I can better assist you. Thank you for your patience and understanding.
03:38 AM PDT Matt Billenstein: what can you do here?
03:39 AM PDT Matt Billenstein: this must happen like all the time
can I get any leverage talking with Amazon? I spend a shitton of money there every year
03:39 AM PDT Jermain: What I can do for you is to place the account on hold for up to 3 months where you will not be charged any further and you will be able to use up the credits and cancel the membership at any time within that 3 months. 
03:40 AM PDT Matt Billenstein: that's retarded
the credits apparently expire
so for 17 months I get 6 credits now?
03:41 AM PDT Matt Billenstein: I want this refunded
all of it
right now
or I'm going to scream bloody murder all over the internet
and amazon
and whatever
03:42 AM PDT Jermain: I can have the credits reinstated for you. 
03:42 AM PDT Matt Billenstein: what am I going to do with 17 freaking audible credits?
03:43 AM PDT Matt Billenstein: I want this refunded
03:43 AM PDT Jermain: 1 credit is good for the purchase of any book regardless of the price of the book. 
03:44 AM PDT Matt Billenstein: this is robbery
I click a button
and you guys charge me without notice forever
03:45 AM PDT Matt Billenstein: because you have a credit card number
03:46 AM PDT Jermain: I am sorry that you forgot about the membership Matt. The system allows for a refund of only 1 year of membership charges. 
03:47 AM PDT Matt Billenstein: I want it all
03:49 AM PDT Matt Billenstein: well
lets say minus the price of the nunger games
03:49 AM PDT Jermain: I recommend contacting your financial institution to dispute any additional charges. 
03:49 AM PDT Matt Billenstein: but this is decidedly inconvenient and unethical
03:52 AM PDT Jermain: I have canceled your Audible membership and issued a refund in the amount of $179.40 back to your credit card. Depending on the bank, a refund can typically take about 7-10 business days to appear in your account. You will receive an automated email confirming the cancellation as well.
Is there anything else I can help you with today Matt?
03:52 AM PDT Matt Billenstein: no
03:52 AM PDT Jermain: Thank you again for contacting Audible. If you would like additional assistance, please do not hesitate to contact us. We are here to help 24 hours a day, 7 days a week