zd.rb

require 'sinatra'
require 'zendesk_api'
require 'logger'
require 'haml'

# launch with > rerun 'rackup'

class ZenDash < Sinatra::Base

  def initialize
    @states = %w(new open pending hold)
    @state_styles = {new: "warning", open: "danger", pending: "info", hold: "default", total: "primary"}
    @groups = %w(Graphics Support Services)
    initialize_zendesk_client
    super
  end

  def initialize_zendesk_client
    @client = ZendeskAPI::Client.new do |config|
      config.url = "https://impactdata.zendesk.com/api/v2" # e.g. https://mydesk.zendesk.com/api/v2
      config.username = "[email protected]"
      config.token = "<secret>"
      config.retry = true
      # config.logger = Logger.new(STDOUT)
    end
  end

  get '/' do
    erb :index, locals: {groups_with_counts: groups_with_counts, state_styles: @state_styles}
  end

  def groups_with_counts
    counts = {}
    @groups.each do |group|
      counts[group.to_sym] = {}
      unsolved_tickets = @client.search(query: "type:ticket group:#{group} status<solved")
      @states.each{|state| counts[group.to_sym][state.to_sym] = unsolved_tickets.select{|t| t.attributes["status"] == state}.count }
      counts[group.to_sym][:total] = unsolved_tickets.count
    end
    counts
  end

end