Created
January 29, 2020 20:37
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A quick FAQ page to get you started
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<h1> | |
<strong>Frequently Asked Questions</strong> | |
</h1> | |
<h2>BILLING AND ACCOUNT QUESTIONS</h2> | |
<h3>How do I reset my password?</h3> | |
<p> | |
On the login page, click <strong>Forgot Password</strong>, enter the email associated | |
with your account, and click <strong>Send Instructions. </strong>The instruction | |
email will arrive in your inbox shortly. In the instruction email, click | |
<strong>Reset Password</strong> and you will be directed to select a new password | |
before being redirected to the catalog page. | |
</p> | |
<h3> </h3> | |
<h3>How do I change my password?</h3> | |
<p> | |
Once signed into your account, you can change your password by clicking | |
<strong>My Account </strong>or <strong>Dashboard</strong> from the top navigation | |
menu. Select <strong>Password </strong>and update your password. | |
</p> | |
<p> </p> | |
<h3>How do I update my billing information?</h3> | |
<p> | |
Once signed into your account, you can update your billing information by clicking | |
<strong>My Account </strong>or <strong>Dashboard</strong> from the top navigation | |
menu. Select <strong>Billing </strong>and update your billing information. | |
</p> | |
<p> </p> | |
<h3>How do I cancel my recurring subscription?</h3> | |
<p> | |
Once signed into your account, you can cancel your recurring subscription by | |
clicking <strong>My Account </strong>or <strong>Dashboard</strong> from the top | |
navigation menu. Select <strong>Billing </strong>and locate your subscription | |
plan at the bottom of the page. Click <strong>Change Plan </strong>and | |
<strong>Cancel Membership</strong>. Your membership will be cancelled and your | |
access will be removed at the end of your current payment period. | |
</p> | |
<p> </p> | |
<h3>My credit card is being declined. Why is that?</h3> | |
<p> | |
Many credit/debit cards have online purchase restrictions. If your card is being | |
declined, please contact your credit card company to let them know the purchase | |
you would like to make is valid. Also, certain credit/debit cards do not allow | |
for recurring subscription billing, and therefore, may be denied. | |
</p> | |
<h2> </h2> | |
<h2>PLAYBACK QUESTIONS</h2> | |
<h3>My video does not playback smoothly. How can I fix this?</h3> | |
<p> | |
Video playback depends on several factors. To improve your playback experience, | |
make sure you have a fast, stable internet connection. We recommend using the | |
most recent version of Chrome, Firefox, or Safari. You may experience playback | |
issues with outdated devices and browsers. | |
</p> | |
<p> </p> | |
<h3>Can I watch videos using Chromecast and AirPlay?</h3> | |
<p> | |
Yes! Both Chromecast and Airplay are compatible with our site. | |
</p> | |
<p> | |
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the | |
video you want to cast. Click the icon and select the correct Chromecast | |
from the pop-up in your browser. | |
</p> | |
<p> | |
To use AirPlay: Open the video on your apple device and click the AirPlay icon | |
in the bottom left corner. | |
</p> | |
<p> </p> | |
<h3>Can I watch videos on my TV without using an app?</h3> | |
<p> | |
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will | |
be able to watch videos from our site on your TV. | |
</p> | |
<p> </p> | |
<h3> | |
Can I watch videos on my phone or tablet without using an app? | |
</h3> | |
<p> | |
Yes. Our website adapts to phone and tablet browsers so you can watch our content | |
anywhere! | |
</p> | |
<p> </p> | |
<h3>Which browsers are supported?</h3> | |
<p> | |
While we recommend using the latest version of Google Chrome, we also support | |
Firefox and Safari browser released within the last five years. You may | |
experience playback issues when using an out of date browser or any version of | |
Internet Explorer. | |
</p> |
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