SafetySync Tasks

gistfile1.txt

Here are things a Customer Champion at SafetySync might do in no particular order. List 5 things that are your most favorite to do and 5 things that are least favorite.

Call new leads to gauge their level of interest in our software
Respond to 30+ support requests via email every day
Dig through activity logs to troubleshoot a customer's issue
Write and maintain thousands of pages of help documentation
Create video tutorials to help teach users a specific feature or use case
Help resolve billing issues for customers over the phone
Analyze thousands of support tickets to spot trends the product team can use
Write template data to help showcase the ways customers can use our software
Ghostwrite documentation for partners to publish on their own sites
Manage a support team
Find and recruit teammates for the support team
Help train and onboard new support teammates
Run ticket review sessions to make sure tone is consistent across SafetySync responses
Work with 3rd party partners to track down a tricky situation for a joint customer
Work with the product team to develop a new feature based on feedback from customers
Respond to SafetySync fans on Twitter, Facebook, Reddit, and other 3rd party sites
Act as a dedicated rep for a handful of key customers to ensure their success using SafetySync
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Work with people to figure out if SafetySync can solve a particular workflow or business challenge they have
Recieve 20+ inbound phone calls per day and help them solve their issues
Write scripts for help videos
Record voiceovers for help videos

I've chosen my 5 most and 5 least exciting tasks from the list above and input these into your Google Forms questionnaire. Thanks for looking at my responses!