Prompt Example

gistfile1.txt

{"conversationTurns": [{"prompt": {"content": [{"text": "I'll be arriving late tomorrow night around 11pm. What's your check-in process and will there still be someone at the desk to help me?"}]}, "referenceResponses": [{"content": [{"text": "Yes, our front desk is staffed 24 hours to assist with check-in regardless of your arrival time. According to our check-in policy, you'll need to communicate with our staff upon arrival to complete the check-in process. You'll be required to provide your personal information including name and contact details, and if you're a foreign national, additional information like passport number and date of entry into the country. We may request identification documents to verify this information. You might also be asked to provide a security deposit. Once check-in is complete, we'll assign and inform you of your room number."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "We need to cancel our reservation due to a family emergency. We were supposed to arrive tomorrow. Will we be charged the full amount or is there a partial refund policy?"}]}, "referenceResponses": [{"content": [{"text": "According to our cancellation policy, since you're cancelling just one day before arrival, you would typically be subject to a penalty fee. For standard reservations, cancellations made 1-2 days before the Start Date incur a penalty of 80% of the basic accommodation fee. However, our policy does make exceptions for force majeure events. While family emergencies are not specifically mentioned, you should contact our reservations team directly as they may be able to make considerations based on your specific circumstances. If you paid an application fee in advance, this would first be allocated toward any applicable penalty."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "I noticed on my final bill there was a 15% service charge added to my room rate. Is this a mandatory fee and what exactly does it cover?"}]}, "referenceResponses": [{"content": [{"text": "Yes, the 15% service charge is mandatory and is applied to both the basic accommodation fee and any additional charges. As outlined in our payment policies, this service fee is distributed among our employees as part of their compensation. Because this fee is included, no additional gratuities or tips are expected or necessary during your stay. We encourage verbal appreciation rather than monetary tips when you receive exceptional service. The service fee appears as a separate line item on your bill, distinct from the consumption tax and other applicable taxes or levies that may also be included."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "My husband and I want to spend some time in the pool, and we have a 10-year-old daughter. Can she come with us, or are there age restrictions we should know about?"}]}, "referenceResponses": [{"content": [{"text": "Yes, your 10-year-old daughter can use our swimming pool facilities, but with specific restrictions. According to our wellness facilities usage regulations, children under 12 years of age may access and use the swimming pool only during designated family hours from 9:00 a.m. through 5:00 p.m., and must be constantly supervised by a parent or legal guardian who must remain in the pool area at all times. The supervising adult is responsible for ensuring the child adheres to all pool rules and safety guidelines. Please note that our pool facilities are exclusively reserved for registered hotel guests."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "I'm planning to travel with my Golden Retriever. Do you allow pets in the hotel and are there specific rooms or areas where they're permitted?"}]}, "referenceResponses": [{"content": [{"text": "Yes, we do allow dogs in our hotel, but only in specifically designated dog-friendly rooms, which must be arranged and approved in advance. When staying with your Golden Retriever, you'll need to strictly adhere to all rules, restrictions, and guidelines specified in our Dog-Friendly Accommodation Agreement, which you'll be asked to consent to at the time of booking. We also have dedicated Dog Run Facilities where registered guests can take their dogs to exercise, play, and relieve themselves. These specialized outdoor facilities are exclusively available to guests who have properly registered their dogs with the hotel. Other pets such as cats, birds, reptiles, etc., are not permitted unless they are service animals specifically trained to perform tasks for individuals with disabilities."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "Our flight doesn't leave until the evening but checkout time is at noon. Is it possible to stay in our room longer and if so, would there be an extra charge?"}]}, "referenceResponses": [{"content": [{"text": "Yes, it's possible to arrange for a late checkout beyond our standard 12:00 p.m. checkout time, subject to room availability. This is what we call an 'Extended Stay' and does incur additional charges based on how long you need the room. For an extended stay of up to 3 hours beyond checkout time, there's an additional charge equal to 30% of your daily room rate. If you need 3-6 hours extra, the charge is 50% of your daily room rate. For anything exceeding 6 hours, you'll be charged 100% of your daily room rate, essentially paying for an additional day. Please request extended stay arrangements in advance so we can check availability and prepare accordingly."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "When making a reservation, do I need to pay anything upfront or provide credit card details as a guarantee? What's your deposit policy?"}]}, "referenceResponses": [{"content": [{"text": "When making a reservation, we may request an application fee as a condition for securing your reservation. The amount of this application fee is determined by the Hotel but will not exceed the total accommodation charge for your entire stay. If requested, you'll need to pay this fee by the specified due date using one of our accepted payment methods. Failure to pay by the due date may result in cancellation of your reservation without further notice. Additionally, at check-in, we may request a security deposit to cover potential incidental charges or damages during your stay. This deposit also won't exceed the total accommodation charge for your stay and can be provided as either a pre-authorization hold on a credit card or as a cash deposit. If you don't provide the requested deposit at check-in, we may consider you not checked in and may refuse access to your reserved room."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "I don't have a credit card - can I pay in cash for my entire stay? Do you accept other payment methods like gift certificates or digital payments?"}]}, "referenceResponses": [{"content": [{"text": "Yes, you can pay in cash for your entire stay. We accept several payment methods including cash in the legal currency of the country where our hotel is located. We also accept gift certificates, vouchers, or coupons that have been pre-approved and accepted by the Hotel as valid forms of payment. Credit and debit cards from payment networks accepted by the Hotel are also welcome. If you have another payment method in mind, please inquire whether it has been pre-approved and accepted by the Hotel. Please note that regardless of your preferred payment method, we may still request a security deposit at check-in, which can be provided in cash if you don't have a credit card."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "My parents are coming to visit and staying at your hotel. I'd like to meet with them in their room to help plan our day. Is that allowed or are there restrictions on visitors?"}]}, "referenceResponses": [{"content": [{"text": "Our policy does not allow visitors who are not registered guests to enter guest rooms. This restriction is in place to maintain the privacy, security, and comfort of all our guests. If you wish to meet with your parents, you'll need to do so in our hotel's lobby, restaurant, lounge, or another public area specifically designated for such purposes. Even registered guests are prohibited from entering guest rooms other than those specifically assigned to them. This policy applies to all visitors regardless of their relationship to the registered guest."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "I realized after getting home that I left my expensive watch somewhere in the hotel room. What's your procedure for handling lost items and how can I claim it?"}]}, "referenceResponses": [{"content": [{"text": "If your watch was found by our staff or turned in by another guest, we would have made reasonable efforts to identify and contact you using the contact information in our records. Since you've now realized it's missing, you should contact our lost and found department or front desk as soon as possible, providing a detailed description of your watch, when you stayed with us, your room number, and any other relevant information. If we've located your item, we can discuss options for returning it to you, which may include holding it for in-person pickup or arranging courier delivery at your expense. According to our policy, we retain found items for a period of 30 days before considering them abandoned. Please note that while we handle lost items according to the Lost Property Law, we assume no responsibility for items left unattended or forgotten in guest rooms beyond what's required by applicable innkeeper liability laws."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "If something gets left behind and you find it, how long would you keep it before getting rid of it? And how would I be notified?"}]}, "referenceResponses": [{"content": [{"text": "According to our lost property management policy, we retain found items for a period of 30 days from the date they are found or from your departure date. If we can identify you as the owner through luggage tags or other identifiers, we will contact you using the contact information in our hotel records to request instructions regarding the item. If no contact is made or if you don't provide instructions within the 30-day period, we will consider the item abandoned and handle it in accordance with the applicable Lost Property Law, which may include turning it over to local authorities or disposing of it according to legal requirements. For perishable or hazardous items, disposal may occur sooner as required by law. We recommend contacting our lost and found department promptly if you realize you've left something behind, as this increases the chances of recovering your property."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "I'm a smoker and need to know if there are designated smoking areas in the hotel or if I need to go outside completely. Are there any rooms where smoking is permitted?"}]}, "referenceResponses": [{"content": [{"text": "Smoking of any kind is strictly prohibited in all areas of the hotel except for specifically designated smoking areas. This prohibition includes traditional cigarettes, cigars, pipes, electronic cigarettes, vaporizers, and heat-not-burn tobacco products. There are no smoking rooms available. This policy is in place to comply with applicable smoke-free environment laws, to protect the health and comfort of non-smoking guests and employees, and to minimize the risk of fire. If you need to smoke, you must use only the designated smoking areas. Smoking in unauthorized areas may result in immediate expulsion from the hotel, termination of your accommodation contract without refund, and potentially additional cleaning fees."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "My teenage son is really into fitness and wants to use your gym facilities during our stay. He's 15 - are there any age restrictions or supervision requirements?"}]}, "referenceResponses": [{"content": [{"text": "Yes, there are age restrictions for our fitness center. According to our wellness facilities usage regulations, guests under 16 years of age (including your 15-year-old son) must be accompanied and supervised at all times by a parent or legal guardian when using the fitness center. The supervising adult is responsible for ensuring that children use equipment appropriate for their age, size, and fitness level, and that they use all equipment correctly and safely. Please note that our fitness center is exclusively reserved for registered guests staying at the hotel under valid accommodation contracts. These restrictions are in place to ensure the safety of all our guests, particularly younger ones who may not be familiar with proper exercise equipment usage."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "The shipping company says they'll deliver my luggage to the hotel a day before I arrive. Will you accept the delivery and how will you ensure it's kept safe until I check in?"}]}, "referenceResponses": [{"content": [{"text": "We can accept and store your luggage prior to your arrival, but only if you notify us in advance. According to our policy, if you are expecting baggage to be delivered to the hotel before your arrival, you must contact us before the baggage arrives and obtain our agreement to accept and store it. Without such prior notification and agreement, we may refuse to accept delivery or may not be able to associate the baggage with your reservation. Once accepted, we will store your luggage in our secure baggage area until your arrival. However, please note that we do not accept liability for cash, valuables, items that may spoil or be damaged easily, or other high-value items contained in your luggage. For such items, we recommend keeping them with you during travel rather than shipping them separately."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "My 17-year-old daughter is traveling alone for a school event. Will she be allowed to check in and stay by herself, or does she need an adult to register?"}]}, "referenceResponses": [{"content": [{"text": "According to our policies regarding minors, we do not accept bookings for unaccompanied minors (individuals under the age of 18) without express written permission from a parent or legal guardian. For your 17-year-old daughter to stay alone, you would need to provide written permission that includes emergency contact information for you or another responsible adult. This permission must be verified by our hotel prior to accepting the booking. This policy is in place for the safety and security of minor guests. If written permission has not been arranged in advance, your daughter may not be permitted to check in without an adult present."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "I'm concerned about security during my stay as I've heard about incidents at other hotels in the area. What measures do you have in place to ensure guest safety?"}]}, "referenceResponses": [{"content": [{"text": "We have comprehensive security measures in place to ensure guest safety. Our hotel is equipped with security cameras throughout public areas that continuously monitor and record activities to preserve evidence and prepare for emergencies. Our guest rooms feature secure locking systems including automatic door locks and additional security devices such as door guards or deadbolts. We recommend guests use both the primary lock and security device when in their rooms, especially at night. We advise guests to verify visitors through door peepholes before opening doors and to contact the front desk if they encounter suspicious individuals. All guest rooms contain evacuation route maps on the back of entrance doors. Our staff is trained to respond to security concerns, and we maintain strict access controls that prevent non-registered guests from entering guest room areas. We also perform regular security assessments and have protocols in place for various emergency scenarios to maintain a safe environment for all guests."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "I'll be bringing some expensive jewelry and electronics for a business presentation. What's the best way to keep these items secure in my room?"}]}, "referenceResponses": [{"content": [{"text": "For securing valuable items like expensive jewelry and electronics, we provide in-room safety boxes in each guest room specifically for this purpose. We strongly recommend storing all valuables in these safety boxes when they're not in active use. The safety boxes are designed to protect smaller valuable items such as jewelry, cash, important documents, and smaller electronics. If your valuables exceed the capacity of the in-room safety box in terms of quantity or size, you should contact our front desk to arrange for alternative secure storage options. Please be aware that in the event of loss, theft, or damage to valuables that were not stored in the in-room safety box despite being of a nature and size that would permit such storage, the hotel may decline to accept liability for such loss, theft, or damage."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "Our flight was cancelled and we won't make it for our first night. Will you consider this a no-show and cancel our entire week-long reservation?"}]}, "referenceResponses": [{"content": [{"text": "According to our policy, if a guest fails to check in by 6:00 p.m. on the arrival date (or within two hours after the specified arrival time if one was provided), the hotel may deem that the accommodation contract has been terminated at that point. In such cases, cancellation penalties would typically apply as if you had actively cancelled the reservation. However, we understand that flight cancellations are beyond your control. We recommend contacting the hotel as soon as possible about your delayed arrival to prevent your entire reservation from being cancelled. With advance notice of your situation, we can make arrangements to preserve your remaining reservation days even if you miss the first night. Flight cancellations may potentially qualify under our force majeure exceptions to cancellation penalties, but this requires direct communication with our reservation team."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "We're staying for our anniversary and I wanted to take some nice photos in the hotel lobby by the grand staircase. Is photography allowed in the common areas?"}]}, "referenceResponses": [{"content": [{"text": "Our policy states that taking photographs in the lobby area by guests using their own devices is strictly prohibited without prior authorization from Hotel management. The lobby is considered an extension of the guest room areas and constitutes a private space primarily intended for the use and enjoyment of registered guests. If you wish to take photographs in the lobby for your anniversary, you should approach a staff member and request assistance, which may be provided at the Hotel's discretion subject to respect for the privacy of other guests. This policy is in place to protect the privacy, safety, and comfort of all our guests. Photography in other common areas may have similar restrictions, so it's best to check with staff before taking photos in any part of the hotel."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "When I booked online, there were several fees mentioned besides the room rate. Could you break down exactly what charges I should expect on my final bill?"}]}, "referenceResponses": [{"content": [{"text": "Your final bill will include several components as outlined in our accommodation charge structure. These include: (1) Basic accommodation fee (room fee) or package fee, which varies depending on your selected room type; (2) Service fee calculated at 15% of the basic accommodation fee; (3) Consumption tax applied to the sum of the basic fee and service fee at the prevailing tax rate; (4) Bathing tax of 150 yen per registered adult per night where applicable; (5) Any additional charges for extra services, amenities, or facilities you use during your stay; (6) Service fee of 15% applied to these additional charges; and (7) Consumption tax on the additional charges and their service fee. If you've arranged for an extended stay beyond the standard checkout time, additional hourly charges would apply based on the duration of the extension. All these charges will be itemized on your final bill for transparency."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "As a foreign traveler, what documents will I need to present at check-in? Do I need to show my passport and visa information?"}]}, "referenceResponses": [{"content": [{"text": "As a foreign national, you will need to provide more documentation than domestic guests. During check-in, you'll be required to present your passport and provide specific information including your nationality, passport number, place of entry into the country, and exact date of entry. Our staff may request to see your physical passport or make a copy of it to verify this information. This requirement is in addition to the standard check-in information required from all guests, which includes your full name, contact information, address, anticipated departure date and time, and payment method details. Providing this documentation is mandatory, and if you refuse or fail to present the requested documents, we may consider you not checked in and may refuse to provide access to your reserved room."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "The service at dinner last night was exceptional. Is tipping expected or recommended for hotel staff, or is gratuity already included somehow?"}]}, "referenceResponses": [{"content": [{"text": "No additional gratuities or tips are necessary or expected at our hotel. Our pricing structure includes a mandatory service fee of 15% that is added to both your accommodation charges and any additional services. This service fee is distributed among our employees as part of their compensation. Rather than providing monetary tips, we encourage customers to express verbal appreciation and provide positive feedback when they receive exceptional service, as you experienced at dinner. The 15% service fee appears as a separate line item on your bill, distinct from the consumption tax and other applicable taxes or levies."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "Due to a change in my work schedule, I need to extend my 3-night stay to a full week. What's the process for requesting additional nights and will my room rate stay the same?"}]}, "referenceResponses": [{"content": [{"text": "To extend your stay, you need to settle the full amount of accommodation charges incurred for your initial 3-night reservation first, and then submit a new accommodation application for the additional nights. Extensions are subject to room availability, and you may need to relocate to a different guest room if your original room has been reserved by another incoming guest. Regarding the room rate, our policies don't explicitly guarantee that your original rate will apply to the extension. The rate for your additional nights will be based on our current pricing at the time of the new application, which could be different from your original rate. We recommend contacting our front desk as early as possible to discuss your extension requirements, as this increases the likelihood of us being able to accommodate your needs, possibly in the same room and potentially with rate considerations."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "I noticed a warm bath facility is mentioned on your website. Is this different from the regular pool, and are there any special rules for using it?"}]}, "referenceResponses": [{"content": [{"text": "Yes, our warm bath facilities are separate from the regular swimming pool. These facilities may include hot tubs, whirlpools, thermal baths, and similar hydrotherapy installations that operate at elevated temperatures. Due to the specialized nature of these facilities and health considerations related to high temperatures, we have specific usage restrictions. The most important rule is that any customer under 16 years of age who wishes to use the warm bath facilities must be accompanied and supervised at all times by a parent or legal guardian. The supervising adult is responsible for monitoring the child's condition, ensuring adequate hydration, and limiting the duration of exposure to hot water temperatures as appropriate for the child's age and health status. These restrictions are in place to protect younger guests who may be more susceptible to dehydration, overheating, or other adverse reactions to prolonged exposure to high temperatures."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "My friend used their loyalty points to book a room for me, but I'll be providing my credit card at check-in and staying alone. If there's any damage to the room, who would be responsible according to your policies?"}]}, "referenceResponses": [{"content": [{"text": "According to our Terms and Conditions, both the Guest (you, as the person staying in the room) and the Applicant (your friend who made the booking) would be jointly and severally liable for any damage caused to the room or hotel property. Our policy states: 'In the event of any damage caused to the Hotel intentionally or negligently by a Guest, the Guest and the Applicant shall compensate jointly and severally for the damage caused to the Hotel.' This means that while you're the one physically present and providing your credit card at check-in, both you and your friend could be held responsible for damages. The hotel could seek compensation from either party, regardless of who actually caused the damage. Additionally, as you'll be providing payment information at check-in, you would likely be considered both a Guest and the Payer under our definitions."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "I have a visible skin condition that sometimes makes other guests uncomfortable, although my doctor has certified it's completely non-contagious. During my last stay at another hotel, they asked me to leave after complaints. Could this happen at your hotel too?"}]}, "referenceResponses": [{"content": [{"text": "Our policy does allow the Hotel to reject accommodation applications or terminate contracts if 'It is clearly evident, based on observable symptoms or reliable information, that the Guest is affected with an infectious or contagious disease that poses a risk of transmission.' However, the key factor is whether the condition poses an actual risk of transmission. If your doctor has certified that your condition is completely non-contagious, then it should not qualify as grounds for rejection or termination under our policy. That said, our staff must make determinations based on the information available to them. We recommend informing the hotel about your condition in advance and providing documentation from your doctor confirming it's non-contagious. This proactive approach can help prevent misunderstandings and ensure you're not asked to leave based on misperceptions about your condition. Our goal is to provide comfortable accommodation for all guests while avoiding unfair discrimination."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "I noticed one of your staff members was taking photos in the lobby yesterday for what looked like social media posts, and I appeared in the background. I'm concerned about my privacy since I didn't give permission. What's your policy on this kind of photography?"}]}, "referenceResponses": [{"content": [{"text": "Our policy distinguishes between security camera monitoring and commercial photography. While we do have security cameras throughout public areas that record guest activities for security purposes, we have strict rules about other photography. Our policy prohibits 'Taking photographs or making video or audio recordings within the Hotel premises for commercial, professional, or business purposes without prior written authorization from Hotel management.' If a staff member was indeed taking photos for social media (which would be considered commercial/business purposes), this should have been done with proper authorization and consideration for guests' privacy. Additionally, we specify that using 'any photograph, video recording, or audio recording taken or made within the Hotel premises in a manner that infringes upon the privacy or publicity rights of other Customers' is prohibited. You have legitimate privacy concerns, and we recommend addressing this with hotel management. They can investigate whether proper protocols were followed and take appropriate actions regarding the photos in question."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "I'm celebrating my 19th birthday during my stay and wanted to visit the hotel bar with some friends. Are there any age restrictions we should be aware of?"}]}, "referenceResponses": [{"content": [{"text": "Yes, there are age restrictions for our bar, \"BAR4563.\" As a 19-year-old, you may access and utilize \"BAR4563\" only until 10:00 p.m., and only if accompanied by a parent, legal guardian, or other adult who has legitimate parental authority over you. After 10:00 p.m., \"BAR4563\" is exclusively reserved for customers who are 20 years of age or older, in compliance with applicable laws regarding the consumption of alcoholic beverages. Please be prepared to present proof of age if requested, as our staff may ask for identification from any customer whose age appears to be borderline."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "I need to conduct a few video conference calls during my stay. Is it acceptable to use my room for these business meetings or should I request a meeting room?"}]}, "referenceResponses": [{"content": [{"text": "According to our guest room usage policies, guest rooms are provided solely for the purpose of overnight accommodation and associated activities consistent with such purpose. Our policy states that using guest rooms for conducting business operations without prior written authorization from hotel management is prohibited. However, small-scale personal video conference calls that don't disrupt other guests might be considered \"associated activities\" consistent with normal room use. For more formal or extended business video conferences, particularly if they involve multiple participants or presentation materials, you should inquire about our meeting facilities or obtain explicit permission from management to use your room for this purpose. We recommend contacting the front desk to discuss your specific needs so we can best accommodate your business requirements while respecting our policies."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "There was a malfunction with the sprinkler system in my room that damaged my designer clothes worth over 5,000 dollars. The hotel staff mentioned it was due to a citywide water pressure issue. Who's liable for my damaged property in this situation?"}]}, "referenceResponses": [{"content": [{"text": "This situation involves our liability provisions in Article 12. The Hotel is obligated to compensate guests for damages caused by our failure to perform our obligations or when performance becomes impossible, but only when such failure or impossibility is attributable to the Hotel. Our policy specifically states that this liability 'shall not apply when the non-performance of the obligations, or the impossibility of performance, is due to causes or circumstances that are not attributable to the Hotel when considered in light of the terms of the accommodation contract and conventional wisdom regarding transactions of this nature.' Since the sprinkler malfunction was reportedly caused by a citywide water pressure issue beyond our control (a circumstance not attributable to the Hotel), we might not be liable for the damage to your designer clothes. However, each case is evaluated individually, and you should file a detailed claim with our management for proper review, possibly including documentation of the items' value and the extent of damage."}]}]}]}
{"conversationTurns": [{"prompt": {"content": [{"text": "I booked my room three months ago at a great rate of 150 dollars per night. Now I need to extend for two more nights, but I see online that rates are currently 450 dollars per night due to a local festival. Can I keep my original rate for the extension since I'm already a guest?"}]}, "referenceResponses": [{"content": [{"text": "According to our extension policy, when a guest wishes to extend their stay beyond the originally booked period, they must first settle the full amount for their current stay and then submit a new accommodation application for the additional nights. Our policy states that extensions are subject to room availability, and you may even need to relocate to a different room if your original room has been reserved by another guest. Regarding rates, our policies don't explicitly guarantee that your original rate will apply to the extension. The rate for your additional two nights would typically be based on our current pricing at the time of the new application, which in your case would be 450 dollars per night during the festival period. However, as you're an existing guest, we recommend speaking directly with our front desk manager, as they sometimes have discretion to offer special considerations for extensions, though this is not guaranteed by our formal policies."}]}]}]}