My Zapier List

Things I like to do.txt

Most Exciting
    - Work with the product team to develop a new feature based on feedback from customers
    - Analyze thousands of support tickets to spot trends the product team can use
    - Scheduling shifts and collaborating as part of a growing cohesive support team
    - Manage a support team
    - Find and recruit teammates for the support team
    
Runners up!
    - Make Zap templates to help showcase the thousands of ways customers can use Zapier
    - Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
    - Work with 3rd party partners to track down a tricky situation for a joint customer
    - Recieve 20+ inbound phone calls per day and help them solve their issues
    - Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
    - Help train and onboard new support teammates
    - Create video tutorials to help teach users a specific feature or use case
    - Dig through activity logs to troubleshoot a customer's broken Zap
    - Run ticket review sessions to make sure tone is consistent across Zapier responses
    - Write and maintain thousands of pages of help documentation
    - Ghostwrite documentation for partners to publish on thier own sites
    - Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
    - Engage multiple users at once via chat to answer their questions and troubleshoot problems

Least exiting
    - Help resolve billing issues for customers over the phone
    - Respond to 60+ support requests via email every day