fd.json

{
    "cc_emails": [],
    "fwd_emails": [],
    "reply_cc_emails": [],
    "ticket_cc_emails": [],
    "fr_escalated": false,
    "spam": false,
    "email_config_id": null,
    "group_id": 84000195229,
    "priority": 1,
    "requester_id": 84051262366,
    "responder_id": 84006754111,
    "source": 7,
    "company_id": null,
    "status": 4,
    "subject": "Conversation with Nassif Jabbour",
    "association_type": null,
    "support_email": null,
    "to_emails": null,
    "product_id": null,
    "id": 224086,
    "type": null,
    "due_by": "2023-10-31T11:27:32Z",
    "fr_due_by": "2023-10-29T11:27:32Z",
    "is_escalated": false,
    "custom_fields": {
        "cf_channel": null,
        "cf_language": null,
        "cf_item_number": "na",
        "cf_shipment_number": null,
        "cf_rider_phone_number": null,
        "cf_manufacturer_date": null,
        "cf_expiry_date": null,
        "cf_refund_date": null,
        "cf_amount": null,
        "cf_mobile_type": null,
        "cf_app_version": null,
        "cf_agent_name": null,
        "cf_exception_taken": null,
        "cf_rider_misconduct_type": null,
        "cf_wrong_order_details": null,
        "cf_cs_misconduct_validation705630": null,
        "cf_validity": null,
        "cf_now_care_issue": "Order Tracking",
        "cf_complaint_query": "Query",
        "cf_issue_type": "General query",
        "cf_user_type": "Front line",
        "cf_content_to_be_checked": null,
        "cf_now_ticket_type": "Query",
        "cf_order_number": "IAEDAS187GRZ6AE6RA",
        "cf_email_address": "[email protected]",
        "cf_customer_code": "c0a526ee-4ad6-4334-9fb3-a9151f61a0c5",
        "cf_phone_number": "565066172",
        "cf_app_language": "English",
        "cf_fields_filter": "Now Care",
        "cf_drfc": false,
        "cf_in_business_hours": false,
        "cf_chat_integration_id": "801735544028288",
        "cf_country": "United Arab Emirates",
        "cf_interaction_alias": "aa2d33d6-5a10-4ead-b9dc-c1e667e93272",
        "cf_banner_source": null,
        "cf_interaction_id": "801735544028288-1698491416794",
        "cf_item_list": null,
        "cf_business_name": "In Minutes",
        "cf_zendesk_id": "na"
    },
    "created_at": "2023-10-28T11:27:32Z",
    "updated_at": "2023-10-28T11:27:32Z",
    "associated_tickets_count": null,
    "tags": [],
    "nr_due_by": null,
    "nr_escalated": false
}