fd.json

{
  'cc_emails': [], 
 'fwd_emails': [], 
  'reply_cc_emails': [], 
  'ticket_cc_emails': [], 
  'fr_escalated': False, 
  'spam': False, 
  'email_config_id': None, 
  'group_id': 84000195231, 
  'priority': 1, 
  'requester_id': 84063054410, 
  'responder_id': 84067374848, 
  'source': 7, 
  'company_id': None, 
  'status': 4, 
  'subject': 'Conversation with abx ', 
  'association_type': None, 
  'support_email': None, 
  'to_emails': None,
  'product_id': None, 
  'id': 1114795, 
  'type': None, 
  'due_by': '2024-11-16T07: 19: 47Z', 
  'fr_due_by': '2024-11-14T07: 19: 47Z', 
  'is_escalated': False, 
  'custom_fields': {'cf_category': None, 'cf_new_category': None, 'cf_issue_type913040': None, 'cf_channel': None, 'cf_language': None, 'cf_item_number': 'na', 'cf_shipment_number': None, 'cf_rider_phone_number': None, 'cf_manufacturer_date': None, 'cf_expiry_date': None, 'cf_refund_date': None, 'cf_amount': None, 'cf_mobile_type': None, 'cf_app_version': None, 'cf_agent_name': None, 'cf_exception_taken': None, 'cf_rider_misconduct_type': None, 'cf_wrong_order_details': None, 'cf_cs_misconduct_validation705630': None, 'cf_validity': None, 'cf_now_care_issue': 'General contacts', 'cf_complaint_query': 'Query', 'cf_issue_type': 'Cancel an order', 'cf_user_type': 'Front line', 'cf_content_to_be_checked': None, 'cf_now_ticket_type': 'Complaint', 'cf_order_number': 'IAExxxx', 'cf_email_address': '[email protected]', 'cf_customer_code': 'ada615f238e7e', 'cf_phone_number': '1234456', 'cf_app_language': 'Arabic', 'cf_fields_filter': 'Now Care', 'cf_drfc': False, 'cf_in_business_hours': False, 'cf_chat_integration_id': '933226326724595', 'cf_country': 'United Arab Emirates', 'cf_interaction_alias': '100410dd-e4e5-432c-a3ea-07464d6900b8', 'cf_banner_source': None, 'cf_interaction_id': '933226326724595-1731482086884', 'cf_item_list': None, 'cf_business_name': 'In Minutes', 'cf_zendesk_id': 'na', 'cf_rocket_45_order_number': None, 'cf_awb': None, 'cf_rocket_care_issue_type': None, 'cf_rocket_care_issue_category': None, 'cf_internal_selection': None
    }, 
  'created_at': '2024-11-13T07: 19: 47Z', 
  'updated_at': '2024-11-13T07: 19: 47Z', 
  'associated_tickets_count': None, 
  'tags': [], 
  'nr_due_by': None, 
  'nr_escalated': False
}