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Created March 13, 2016 05:43
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Online.net support ticket #384786. All time in UTC+1.

Ticket created on 2016-03-13 05:55:47, read on 2016-03-13 06:03:41

Online - Thibault

We don't limit the throughput.

And you have to remember that on this model of limited edition there isn't any guaranteed bandwidth.

Ticket created on 2016-03-13 05:47:53, read on 2016-03-13 05:54:48

unctas

So, are you saying 100 Mbps maximum is considered to be normal by online.net for limited edition servers? And you are not limiting throughput?

Ticket created on 2016-03-13 05:39:14, read on 2016-03-13 05:43:37

Online - Thibault

D-Storage is on th proxad network, they have their own IP but still not the online network.

Our job is to verify the online network, we can't do anything when you have a problem of debit with an external server, if on online network everything is ok we can't do more, and as you ask only question on the problem of debit with an external server yes I can't answer on what is the problem as we haven't access on more elements than Online's hardware.

Ticket created on 2016-03-13 05:28:29, read on 2016-03-13 05:35:37

unctas
Since you only answer one question per response, I'll ask this:
Of all the destinations, why uploading to D-Storage is as slow as everywhere else when there's no third-parties in-between?

Ticket created on 2016-03-13 05:20:54, read on 2016-03-13 05:23:39

Online - Thibault

No telia hasn't different ttretments for IP.

Ticket created on 2016-03-13 05:11:17, read on 2016-03-13 05:14:08

unctas

Really? Seriously? Whenever I say something right, you ignore it. How do you explain D-Storage?

Okay, let's take your word for it. Even a kidechire performs better and it's the same IP prefix :
mtr -w 52.0.x.x
Start: Sun Mar 13 11:59:54 2016
HOST: sd-21212                             Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 195-154-122-1.rev.poneytelecom.eu     0.0%    10    0.8   1.1   0.5   3.2   0.7
  2.|-- a9k1-49e-s46-1.dc3.poneytelecom.eu    0.0%    10    2.1   1.1   0.7   2.3   0.5
  3.|-- 195.154.1.253                         0.0%    10    3.1   1.0   0.7   3.1   0.7
  4.|-- prs-b7-link.telia.net                 0.0%    10    0.9   0.9   0.8   0.9   0.0
  5.|-- prs-bb2-link.telia.net                0.0%    10    0.9  11.6   0.8  84.8  26.7
  6.|-- ash-bb4-link.telia.net                0.0%    10   77.9  78.5  77.9  80.8   0.9
  7.|-- ash-b1-link.telia.net                 0.0%    10   79.6  80.2  78.3  85.8   2.2
  8.|-- vadata-ic-157229-ash-bb1.c.telia.net  0.0%    10   80.5  82.6  80.4 101.5   6.6
  9.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 11.|-- 54.239.110.179                        0.0%    10  101.3 102.5  90.8 115.2   7.0
 12.|-- 54.239.111.19                         0.0%    10   81.4  81.6  81.3  82.1   0.0
 13.|-- 205.251.244.197                       0.0%    10   88.5  86.8  86.0  91.4   1.7
 14.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0

iperf -c 52.0.x.x
------------------------------------------------------------
Client connecting to 52.0.x.x, TCP port 5001
TCP window size:  325 KByte (default)
------------------------------------------------------------
[  3] local 195.154.122.209 port 44826 connected with 52.0.x.x port 5001
[ ID] Interval       Transfer     Bandwidth
[  3]  0.0-10.1 sec  71.5 MBytes  59.3 Mbits/sec

Are you implying Telia has different treatments for different IP ranges and you deliberately assigned a "poor" range to not important customers?

Ticket created on 2016-03-13 04:53:32, read on 2016-03-13 04:56:25

Online - Thibault

And you can see that there is problem on Telia.

Ticket created on 2016-03-13 04:34:54, read on 2016-03-13 04:52:51

unctas

You are still not answering my questions.

It's the same transit provider to Amazon:
mtr -w 52.0.x.x
Start: Sun Mar 13 09:15:47 2016
HOST: sd-58016                             Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 62-210-148-1.rev.poneytelecom.eu      0.0%    10    0.8   4.1   0.6  18.2   6.9
  2.|-- a9k1-45x-s31-2.dc3.poneytelecom.eu    0.0%    10    0.7   0.7   0.6   1.0   0.0
  3.|-- prs-b7-link.telia.net                 0.0%    10    1.1   2.6   1.1  15.9   4.6
  4.|-- prs-bb2-link.telia.net                0.0%    10    0.9   3.3   0.9  25.3   7.7
  5.|-- ash-bb4-link.telia.net                0.0%    10   77.9  77.9  77.9  78.0   0.0
  6.|-- ash-b1-link.telia.net                 0.0%    10   78.6  79.7  78.3  83.1   1.6
  7.|-- vadata-ic-157232-ash-bb1.c.telia.net  0.0%    10   80.5  80.4  80.3  80.8   0.0
  8.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
  9.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- 54.239.110.155                        0.0%    10  144.2 107.4  85.9 148.7  21.8
 11.|-- 54.239.108.233                        0.0%    10   85.1  81.9  81.3  85.1   1.1
 12.|-- 205.251.245.55                        0.0%    10   78.8  78.8  78.7  79.0   0.0
 13.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0

mtr -w 52.0.x.x
Start: Sun Mar 13 01:07:39 2016
HOST: sd-32224                               Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 195-154-222-1.rev.poneytelecom.eu       0.0%    10    0.5   1.8   0.4   5.6   2.1
  2.|-- a9k1-45-s103-1-dc2.dc3.poneytelecom.eu  0.0%    10    0.9   3.6   0.9  17.4   5.1
  3.|-- 195.154.1.253                           0.0%    10    0.8   1.0   0.8   1.1   0.0
  4.|-- prs-b7-link.telia.net                   0.0%    10    1.1   1.1   1.1   1.1   0.0
  5.|-- prs-bb3-link.telia.net                  0.0%    10    1.9   1.8   1.8   1.9   0.0
  6.|-- ffm-bb1-link.telia.net                  0.0%    10   11.4  20.0  11.4  83.8  22.6
  7.|-- hbg-bb1-link.telia.net                  0.0%    10   19.7  31.2  19.6  58.4  14.7
  8.|-- ash-bb3-link.telia.net                  0.0%    10  102.2 102.2 102.2 102.4   0.0
  9.|-- ash-b1-link.telia.net                   0.0%    10   98.0  97.9  97.6  99.1   0.3
 10.|-- vadata-ic-157229-ash-bb1.c.telia.net    0.0%    10   97.4  97.6  97.3  99.9   0.7
 11.|-- ???                                    100.0    10    0.0   0.0   0.0   0.0   0.0
 12.|-- ???                                    100.0    10    0.0   0.0   0.0   0.0   0.0
 13.|-- 54.239.110.155                          0.0%    10  102.2 111.1 102.2 117.7   5.0
 14.|-- 54.239.108.233                          0.0%    10  103.8 103.9 103.4 104.8   0.0
 15.|-- 205.251.245.240                         0.0%    10   95.5  95.6  95.5  95.8   0.0
 16.|-- ???                                    100.0    10    0.0   0.0   0.0   0.0   0.0
And direct connection to D-Storage. Have you looked at your weathermap? D-Storage is connected to 45x-1.pni.th2 in the right most corner.
mtr -w ftp.1fichier.com
Start: Sun Mar 13 09:13:55 2016
HOST: sd-58016                           Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 62-210-148-1.rev.poneytelecom.eu    0.0%    10    0.9  61.2   0.6 270.8  94.2
  2.|-- a9k1-45x-s31-2.dc3.poneytelecom.eu  0.0%    10    0.6   0.7   0.6   0.8   0.0
  3.|-- 195.154.1.193                       0.0%    10    1.0   1.6   1.0   6.2   1.5
  4.|-- ???                                100.0    10    0.0   0.0   0.0   0.0   0.0
  5.|-- 5.39.231.148                        0.0%    10   15.5  15.6  15.5  16.3   0.0
  6.|-- ???                                100.0    10    0.0   0.0   0.0   0.0   0.0
  7.|-- ftp.1fichier.com                    0.0%    10   13.0  12.8  12.7  13.0   0.0

mtr -w ftp.1fichier.com
Start: Sun Mar 13 01:20:33 2016
HOST: sd-32224                               Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 195-154-222-1.rev.poneytelecom.eu       0.0%    10    6.2   6.3   0.4  12.5   4.4
  2.|-- a9k1-45-s103-1-dc2.dc3.poneytelecom.eu  0.0%    10    2.0   2.2   1.0   8.9   2.3
  3.|-- 195.154.1.253                           0.0%    10    1.1   1.0   0.9   1.2   0.0
  4.|-- 195.154.1.193                           0.0%    10    1.3   2.8   1.2  15.1   4.3
  5.|-- ???                                    100.0    10    0.0   0.0   0.0   0.0   0.0
  6.|-- 5.39.231.148                            0.0%    10   15.6  15.8  15.6  17.0   0.3
  7.|-- ???                                    100.0    10    0.0   0.0   0.0   0.0   0.0
  8.|-- ftp.1fichier.com                        0.0%    10   15.6  15.7  15.6  15.9   0.0

Ticket created on 2016-03-13 04:27:34, read on 2016-03-13 04:28:02

Online - Thibault

Hello,

No it choose the better routoing automatically.
 1.|-- 62-210-148-1.rev.poneytelecom.eu           10.0%    10  217.0  68.8   0.8 217.0  82.3
  2.|-- a9k1-45x-s31-2.dc3.poneytelecom.eu          0.0%    10    0.7   1.0   0.6   2.3   0.5
  3.|-- prs-b7-link.telia.net                       0.0%    10    1.1   1.5   1.1   3.8   0.7
  4.|-- prs-bb3-link.telia.net                      0.0%    10    1.5   1.6   1.5   2.2   0.0
  5.|-- ffm-bb1-link.telia.net                      0.0%    10   39.1  26.4  11.1  85.7  26.3
  6.|-- hbg-bb1-link.telia.net                      0.0%    10   76.5  35.3  19.3  76.5  24.1
  7.|-- ash-bb3-link.telia.net                      0.0%    10   97.0  98.1  96.9 107.7   3.3
  8.|-- sjo-b21-link.telia.net                      0.0%    10  164.6 164.5 164.4 164.8   0.0
  9.|-- digitalocean-ic-306499-sjo-b21.c.telia.net  0.0%    10  174.7 174.7 174.7 175.0   0.0
 10.|-- 198.199.99.242                              0.0%    10  172.2 174.3 172.2 178.1   2.2
 11.|-- 159.203.x.x                            10.0%    10  172.4 172.4 172.3 172.5   0.0

mtr -w 62.210.148.102
Start: Sat Mar 12 20:25:06 2016
HOST: debian-512mb-sfo1-01                       Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 104.236.128.253                             0.0%    10    1.8   1.2   0.3   3.9   1.1
  2.|-- 198.199.99.241                              0.0%    10    0.4   0.4   0.3   0.5   0.0
  3.|-- xe-0-4-0-17.r06.plalca01.us.bb.gin.ntt.net  0.0%    10    1.3   1.7   1.3   3.3   0.5
  4.|-- ae-15.r02.snjsca04.us.bb.gin.ntt.net        0.0%    10  157.9 156.7 156.5 157.9   0.3
  5.|-- ae-11.r22.snjsca04.us.bb.gin.ntt.net        0.0%    10    2.0   2.0   1.8   2.8   0.0
  6.|-- ae-7.r23.asbnva02.us.bb.gin.ntt.net         0.0%    10   68.1  72.5  68.1 111.1  13.6
  7.|-- ae-2.r25.amstnl02.nl.bb.gin.ntt.net         0.0%    10  145.9 145.9 145.7 146.8   0.0
  8.|-- ae-3.r24.amstnl02.nl.bb.gin.ntt.net         0.0%    10  154.3 157.0 154.2 158.3   1.9
  9.|-- ae-8.r02.parsfr02.fr.bb.gin.ntt.net         0.0%    10  169.0 169.1 168.7 170.4   0.3
 10.|-- ae-14.r04.parsfr01.fr.bb.gin.ntt.net        0.0%    10  160.0 160.4 160.0 161.4   0.0
 11.|-- ae-0.eb.parsfr01.fr.bb.gin.ntt.net          0.0%    10  157.2 157.3 157.1 157.8   0.0
 12.|-- 45x-s31-2-a9k1.dc3.poneytelecom.eu         10.0%    10  154.0 189.2 154.0 300.0  51.4
 13.|-- 62-210-148-102.rev.poneytelecom.eu         10.0%    10  172.4 172.5 172.4 172.7   0.0
Sorry i have make a mistake it is ntt and not gtt, but you can see it on the mtr.

Dstorage hasn't direct link with online.

Ticket created on 2016-03-13 04:20:44, read on 2016-03-13 04:22:58

unctas

1. Aren't outbound routing decisions made by you?
2. I don't see GTT or Telia congested.
3. It's exactly the same for Amazon and DStorage. And DStorage has direct peering with you.

Are you dodging  my question and / or responsibilities? Or are you even looking at my time-consuming efforts?

If you actively throttle outbound or you actually profit more having this "issue", just say it. But please keep in mind that your reputation's on the line.

Ticket created on 2016-03-13 04:08:36, read on 2016-03-13 04:10:45

Online - Thibault

I mean in one way it use gtt, and on the other one telia

Ticket created on 2016-03-13 02:50:57, read on 2016-03-13 04:06:56

unctas

You mean a9k1-45x-s31-2.dc3.poneytelecom.eu vs a9k1-45-s103-1-dc2.dc3.poneytelecom.eu? And those 2 hops are outside online's network?

Ticket created on 2016-03-13 02:48:00, read on 2016-03-13 02:48:30

Online - Thibault

The route are not the same as I said before.

Ticket created on 2016-03-13 02:37:37, read on 2016-03-13 02:47:17

unctas

Another round of tests with the said DC3 server:
Upload to Amazon Cloud Drive (single thread with SSL)
Last test minutes ago: 31.1MB/s

Upload to 1fichier (single thread with SSL)
Last test minutes ago: 23.60 MiB/s

################### Digital Ocean (San Francisco) ################

iperf -c 159.203.x.x
------------------------------------------------------------
Client connecting to 159.203.x.x, TCP port 5001
TCP window size: 85.0 KByte (default)
------------------------------------------------------------
[  3] local 62.210.148.102 port 47997 connected with 159.203.x.x port 5001
[ ID] Interval       Transfer     Bandwidth
[  3]  0.0-10.0 sec   107 MBytes  89.6 Mbits/sec

iperf -s -p 5002
------------------------------------------------------------
Server listening on TCP port 5002
TCP window size: 85.3 KByte (default)
------------------------------------------------------------
[  4] local 62.210.148.102 port 5002 connected with 159.203.x.x port 48479
[ ID] Interval       Transfer     Bandwidth
[  4]  0.0-10.1 sec   141 MBytes   118 Mbits/sec

mtr -w 159.203.x.x
Start: Sun Mar 13 09:26:25 2016
HOST: sd-58016                                   Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 62-210-148-1.rev.poneytelecom.eu           10.0%    10  217.0  68.8   0.8 217.0  82.3
  2.|-- a9k1-45x-s31-2.dc3.poneytelecom.eu          0.0%    10    0.7   1.0   0.6   2.3   0.5
  3.|-- prs-b7-link.telia.net                       0.0%    10    1.1   1.5   1.1   3.8   0.7
  4.|-- prs-bb3-link.telia.net                      0.0%    10    1.5   1.6   1.5   2.2   0.0
  5.|-- ffm-bb1-link.telia.net                      0.0%    10   39.1  26.4  11.1  85.7  26.3
  6.|-- hbg-bb1-link.telia.net                      0.0%    10   76.5  35.3  19.3  76.5  24.1
  7.|-- ash-bb3-link.telia.net                      0.0%    10   97.0  98.1  96.9 107.7   3.3
  8.|-- sjo-b21-link.telia.net                      0.0%    10  164.6 164.5 164.4 164.8   0.0
  9.|-- digitalocean-ic-306499-sjo-b21.c.telia.net  0.0%    10  174.7 174.7 174.7 175.0   0.0
 10.|-- 198.199.99.242                              0.0%    10  172.2 174.3 172.2 178.1   2.2
 11.|-- 159.203.x.x                            10.0%    10  172.4 172.4 172.3 172.5   0.0

mtr -w 62.210.148.102
Start: Sat Mar 12 20:25:06 2016
HOST: debian-512mb-sfo1-01                       Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 104.236.128.253                             0.0%    10    1.8   1.2   0.3   3.9   1.1
  2.|-- 198.199.99.241                              0.0%    10    0.4   0.4   0.3   0.5   0.0
  3.|-- xe-0-4-0-17.r06.plalca01.us.bb.gin.ntt.net  0.0%    10    1.3   1.7   1.3   3.3   0.5
  4.|-- ae-15.r02.snjsca04.us.bb.gin.ntt.net        0.0%    10  157.9 156.7 156.5 157.9   0.3
  5.|-- ae-11.r22.snjsca04.us.bb.gin.ntt.net        0.0%    10    2.0   2.0   1.8   2.8   0.0
  6.|-- ae-7.r23.asbnva02.us.bb.gin.ntt.net         0.0%    10   68.1  72.5  68.1 111.1  13.6
  7.|-- ae-2.r25.amstnl02.nl.bb.gin.ntt.net         0.0%    10  145.9 145.9 145.7 146.8   0.0
  8.|-- ae-3.r24.amstnl02.nl.bb.gin.ntt.net         0.0%    10  154.3 157.0 154.2 158.3   1.9
  9.|-- ae-8.r02.parsfr02.fr.bb.gin.ntt.net         0.0%    10  169.0 169.1 168.7 170.4   0.3
 10.|-- ae-14.r04.parsfr01.fr.bb.gin.ntt.net        0.0%    10  160.0 160.4 160.0 161.4   0.0
 11.|-- ae-0.eb.parsfr01.fr.bb.gin.ntt.net          0.0%    10  157.2 157.3 157.1 157.8   0.0
 12.|-- 45x-s31-2-a9k1.dc3.poneytelecom.eu         10.0%    10  154.0 189.2 154.0 300.0  51.4
 13.|-- 62-210-148-102.rev.poneytelecom.eu         10.0%    10  172.4 172.5 172.4 172.7   0.0

################### Ramnode (Los Angeles) #########################

iperf -c 168.235.x.x
------------------------------------------------------------
Client connecting to 168.235.x.x, TCP port 5001
TCP window size: 85.0 KByte (default)
------------------------------------------------------------
[  3] local 62.210.148.102 port 35924 connected with 168.235.x.x port 5001
[ ID] Interval       Transfer     Bandwidth
[  3]  0.0-10.0 sec   132 MBytes   110 Mbits/sec

iperf -s -p 5002
------------------------------------------------------------
Server listening on TCP port 5002
TCP window size: 85.3 KByte (default)
------------------------------------------------------------
[  4] local 62.210.148.102 port 5002 connected with 168.235.x.x port 41380
[ ID] Interval       Transfer     Bandwidth
[  4]  0.0-10.2 sec   114 MBytes  93.6 Mbits/sec

mtr -w 168.235.x.x
Start: Sun Mar 13 09:21:48 2016
HOST: sd-58016                              Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 62-210-148-1.rev.poneytelecom.eu       0.0%    10   48.8  95.5   0.6 320.0 103.7
  2.|-- a9k2-45x-s31-2.dc3.poneytelecom.eu     0.0%    10    0.7   1.0   0.7   2.2   0.3
  3.|-- 195.154.1.255                          0.0%    10    0.7   0.9   0.7   2.2   0.3
  4.|-- bb1-bb2-He0-0-0-7.dc3.poneytelecom.eu  0.0%    10    0.7   0.6   0.5   0.8   0.0
  5.|-- ae-22.r04.parsfr01.fr.bb.gin.ntt.net   0.0%    10    0.9   1.0   0.9   1.1   0.0
  6.|-- ae-5.r02.parsfr02.fr.bb.gin.ntt.net    0.0%    10  166.1 166.1 166.0 166.2   0.0
  7.|-- ae-9.r24.amstnl02.nl.bb.gin.ntt.net    0.0%    10   11.3  11.7  10.8  17.1   1.9
  8.|-- ae-3.r25.amstnl02.nl.bb.gin.ntt.net    0.0%    10   11.4  11.1  11.0  11.4   0.0
  9.|-- ae-5.r23.asbnva02.us.bb.gin.ntt.net    0.0%    10   90.0  93.4  89.9 123.6  10.6
 10.|-- ae-0.r22.asbnva02.us.bb.gin.ntt.net    0.0%    10   98.2  97.7  97.1  98.8   0.3
 11.|-- ae-5.r23.lsanca07.us.bb.gin.ntt.net    0.0%    10  156.3 156.3 156.3 156.4   0.0
 12.|-- ae-2.r00.lsanca07.us.bb.gin.ntt.net    0.0%    10  156.6 156.6 156.4 157.0   0.0
 13.|-- ae-2.r00.lsanca20.us.bb.gin.ntt.net    0.0%    10  155.6 155.7 155.6 156.0   0.0
 14.|-- ???                                   100.0    10    0.0   0.0   0.0   0.0   0.0
 15.|-- ???                                   100.0    10    0.0   0.0   0.0   0.0   0.0
 16.|-- 168.235.x.x                         10.0%    10  156.6 156.6 156.6 156.7   0.0

mtr -w 62.210.148.102
Start: Sun Mar 13 09:21:26 2016
HOST: la1                                        Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- ???                                        100.0    10    0.0   0.0   0.0   0.0   0.0
  2.|-- xe-0-7-0-35.r00.lsanca20.us.bb.gin.ntt.net  0.0%    10    0.8   0.9   0.5   2.0   0.3
  3.|-- ae-7.r00.lsanca07.us.bb.gin.ntt.net         0.0%    10  158.0 158.5 157.6 160.5   0.9
  4.|-- ae-2.r23.lsanca07.us.bb.gin.ntt.net         0.0%    10    0.6   0.6   0.6   0.6   0.0
  5.|-- ae-6.r22.asbnva02.us.bb.gin.ntt.net         0.0%    10   67.4  72.3  67.4 115.6  15.2
  6.|-- ae-0.r23.asbnva02.us.bb.gin.ntt.net         0.0%    10   69.0  69.2  69.0  71.1   0.5
  7.|-- ae-2.r25.amstnl02.nl.bb.gin.ntt.net         0.0%    10  145.0 145.8 145.0 150.4   1.7
  8.|-- ae-3.r24.amstnl02.nl.bb.gin.ntt.net         0.0%    10  146.2 147.7 146.2 157.1   3.3
  9.|-- ae-8.r02.parsfr02.fr.bb.gin.ntt.net         0.0%    10  164.0 164.1 164.0 164.3   0.0
 10.|-- ae-14.r04.parsfr01.fr.bb.gin.ntt.net        0.0%    10  164.4 164.4 164.3 164.5   0.0
 11.|-- ae-0.eb.parsfr01.fr.bb.gin.ntt.net          0.0%    10  165.9 166.3 165.9 167.9   0.5
 12.|-- 45x-s31-2-a9k1.dc3.poneytelecom.eu         10.0%    10  316.5 209.7 157.0 373.6  79.7
 13.|-- 62-210-148-102.rev.poneytelecom.eu         10.0%    10  156.6 156.7 156.6 157.1   0.0

################# Amazon Web Services (N. Virginia) #################

iperf -s -p 5002
------------------------------------------------------------
Server listening on TCP port 5002
TCP window size: 85.3 KByte (default)
------------------------------------------------------------
[  4] local 62.210.148.102 port 5002 connected with 52.0.x.x port 44649
[ ID] Interval       Transfer     Bandwidth
[  4]  0.0-10.1 sec   212 MBytes   177 Mbits/sec

iperf -c 52.0.x.x
------------------------------------------------------------
Client connecting to 52.0.x.x, TCP port 5001
TCP window size:  325 KByte (default)
------------------------------------------------------------
[  3] local 62.210.148.102 port 34153 connected with 52.0.x.x port 5001
[ ID] Interval       Transfer     Bandwidth
[  3]  0.0-10.0 sec   167 MBytes   140 Mbits/sec

mtr -w 52.0.x.x
Start: Sun Mar 13 09:15:47 2016
HOST: sd-58016                             Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 62-210-148-1.rev.poneytelecom.eu      0.0%    10    0.8   4.1   0.6  18.2   6.9
  2.|-- a9k1-45x-s31-2.dc3.poneytelecom.eu    0.0%    10    0.7   0.7   0.6   1.0   0.0
  3.|-- prs-b7-link.telia.net                 0.0%    10    1.1   2.6   1.1  15.9   4.6
  4.|-- prs-bb2-link.telia.net                0.0%    10    0.9   3.3   0.9  25.3   7.7
  5.|-- ash-bb4-link.telia.net                0.0%    10   77.9  77.9  77.9  78.0   0.0
  6.|-- ash-b1-link.telia.net                 0.0%    10   78.6  79.7  78.3  83.1   1.6
  7.|-- vadata-ic-157232-ash-bb1.c.telia.net  0.0%    10   80.5  80.4  80.3  80.8   0.0
  8.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
  9.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- 54.239.110.155                        0.0%    10  144.2 107.4  85.9 148.7  21.8
 11.|-- 54.239.108.233                        0.0%    10   85.1  81.9  81.3  85.1   1.1
 12.|-- 205.251.245.55                        0.0%    10   78.8  78.8  78.7  79.0   0.0
 13.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0

######################## DStorage ############################

mtr -w ftp.1fichier.com
Start: Sun Mar 13 09:13:55 2016
HOST: sd-58016                           Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 62-210-148-1.rev.poneytelecom.eu    0.0%    10    0.9  61.2   0.6 270.8  94.2
  2.|-- a9k1-45x-s31-2.dc3.poneytelecom.eu  0.0%    10    0.6   0.7   0.6   0.8   0.0
  3.|-- 195.154.1.193                       0.0%    10    1.0   1.6   1.0   6.2   1.5
  4.|-- ???                                100.0    10    0.0   0.0   0.0   0.0   0.0
  5.|-- 5.39.231.148                        0.0%    10   15.5  15.6  15.5  16.3   0.0
  6.|-- ???                                100.0    10    0.0   0.0   0.0   0.0   0.0
  7.|-- ftp.1fichier.com                    0.0%    10   13.0  12.8  12.7  13.0   0.0

Are you still saying this is "an external problem"?

Ticket created on 2016-03-13 02:04:45, read on 2016-03-13 02:47:17

unctas

Then what's the problem "an external router"? And what is this external router?

Ticket created on 2016-03-13 02:02:09, read on 2016-03-13 02:03:48

Online - Thibault
I can't do more verification out of our network.

Ticket created on 2016-03-13 01:45:40, read on 2016-03-13 02:00:17

unctas

There you go. Good to see some progress. I'll wait for your further information.

Ticket created on 2016-03-13 01:38:08, read on 2016-03-13 01:44:03

Online - Thibault

Here it seems to be a problem on an external router.

Ticket created on 2016-03-13 01:28:58, read on 2016-03-13 01:35:11

unctas

I'm aware your inter-DC network is not congested as I have tested the same thing. Actually, if I proxy the traffic through a DC3 server, it goes up to 30 MiB/s to the same destinations.

So you said in a previous ticket that there's an issue in DC2 and without problems the performances are the same. I'm constantly seeing different performances to the same destinations. The only difference is the server location in your network. How can an external problem be the cause?

Ticket created on 2016-03-13 01:21:19, read on 2016-03-13 01:21:39

Online - Thibault

I have make a test between DC2 and DC3 the network is good the problem doesn't come from the online network, so i think it is an external problem.

Ticket created on 2016-03-13 01:15:38, read on 2016-03-13 01:18:17

unctas

What do you mean "the network is ok"? The other server in DC3 can easily push 40 MiB/s outbound to the same destination.

Ticket created on 2016-03-13 01:12:37, read on 2016-03-13 01:14:03

Online - Thibault

The network is ok

Ticket created on 2016-03-13 00:44:28, read on 2016-03-13 01:05:32

unctas

Go ahead, please.

Ticket created on 2016-03-12 22:39:22, read on 2016-03-13 00:16:54

Online - Thibault

Hello,

It seems to be a problem of peering . Is it possible to switch the server in rescue mode to verify the online network on your server?

Regards.

Ticket created on 2016-03-12 18:35:17, read on 2016-03-12 22:38:05

unctas

Hello,

I usually upload to these hosts, but I do not have shell access to them:

1. [redacted].compute-1.amazonaws.com 
Last test just now: 1.7 MB/s
This host (located on US east coast) is part of Amazon Cloud Drive, so I'll use an AWS instance in its place below.

2. ftp.1fichier.com
Last test just now: 4.4 MiB/s
This host is DStorage's server, stated to be in Netherlands or France. Only one-way MTR is available.

A few tests:
################### Digital Ocean (San Francisco) ################

iperf -c 159.203.x.x
------------------------------------------------------------
Client connecting to 159.203.x.x, TCP port 5001
TCP window size: 85.0 KByte (default)
------------------------------------------------------------
[  3] local 195.154.222.97 port 36685 connected with 159.203.x.x port 5001
[ ID] Interval       Transfer     Bandwidth
[  3]  0.0-11.3 sec  13.8 MBytes  10.2 Mbits/sec

iperf -s
------------------------------------------------------------
Server listening on TCP port 5001
TCP window size: 85.3 KByte (default)
------------------------------------------------------------
[  4] local 195.154.222.97 port 5001 connected with 159.203.x.x port 49789
[ ID] Interval       Transfer     Bandwidth
[  4]  0.0-10.1 sec   152 MBytes   127 Mbits/sec

mtr -w 159.203.x.x
Start: Sun Mar 13 00:48:39 2016
HOST: sd-32224                                   Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 195-154-222-1.rev.poneytelecom.eu           0.0%    10    0.4   0.7   0.4   2.0   0.3
  2.|-- a9k1-45-s103-1-dc2.dc3.poneytelecom.eu      0.0%    10    1.0   1.6   1.0   2.6   0.0
  3.|-- 195.154.1.253                               0.0%    10    0.7   1.0   0.7   1.1   0.0
  4.|-- prs-b7-link.telia.net                       0.0%    10    1.1   2.6   1.1  12.8   3.7
  5.|-- prs-bb2-link.telia.net                      0.0%    10    1.2   1.1   1.0   1.2   0.0
  6.|-- nyk-bb2-link.telia.net                      0.0%    10  146.1  95.0  72.2 146.4  28.9
  7.|-- sjo-b21-link.telia.net                      0.0%    10  150.8 148.7 145.8 152.7   2.5
  8.|-- digitalocean-ic-302451-sjo-b21.c.telia.net  0.0%    10  162.0 163.6 162.0 164.4   1.0
  9.|-- 198.199.99.254                              0.0%    10  162.3 163.0 161.7 164.5   0.9
 10.|-- 159.203.x.x                            10.0%    10  157.7 156.8 155.4 157.8   0.8

mtr -w 195.154.222.97
Start: Sat Mar 12 11:48:59 2016
HOST: debian-512mb-sfo1-01                       Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 104.236.128.254                             0.0%    10    0.6   2.4   0.4   8.7   2.4
  2.|-- 198.199.99.237                              0.0%    10    0.4   0.5   0.4   1.0   0.0
  3.|-- xe-0-0-0-23.r05.plalca01.us.bb.gin.ntt.net  0.0%    10    1.3   1.7   1.3   2.8   0.3
  4.|-- ae-15.r01.snjsca04.us.bb.gin.ntt.net        0.0%    10  165.5 160.0 157.4 165.5   2.6
  5.|-- ae-1.r22.snjsca04.us.bb.gin.ntt.net         0.0%    10    2.1   2.4   2.1   3.0   0.0
  6.|-- ae-7.r23.asbnva02.us.bb.gin.ntt.net         0.0%    10   70.9  70.9  69.9  75.7   1.6
  7.|-- ae-2.r25.amstnl02.nl.bb.gin.ntt.net         0.0%    10  147.5 148.1 147.5 150.0   0.7
  8.|-- ae-3.r24.amstnl02.nl.bb.gin.ntt.net         0.0%    10  158.2 150.8 147.5 158.3   5.1
  9.|-- ae-8.r02.parsfr02.fr.bb.gin.ntt.net         0.0%    10  178.2 172.1 170.8 178.2   2.2
 10.|-- ae-14.r04.parsfr01.fr.bb.gin.ntt.net        0.0%    10  179.6 170.3 168.6 179.6   3.2
 11.|-- ae-0.eb.parsfr01.fr.bb.gin.ntt.net          0.0%    10  159.1 159.4 159.0 160.7   0.3
 12.|-- 195.154.1.252                               0.0%    10  170.0 169.2 168.8 170.2   0.3
 13.|-- 45-s103-1-dc2-a9k1.dc3.poneytelecom.eu     10.0%    10  158.2 158.6 157.9 162.3   1.2
 14.|-- 195-154-222-97.rev.poneytelecom.eu         10.0%    10  157.8 157.4 155.8 157.8   0.5

################### Ramnode (Los Angeles) #########################

iperf -c 168.235.x.x
------------------------------------------------------------
Client connecting to 168.235.x.x, TCP port 5001
TCP window size: 85.0 KByte (default)
------------------------------------------------------------
[  3] local 195.154.222.97 port 59016 connected with 168.235.x.x port 5001
[ ID] Interval       Transfer     Bandwidth
[  3]  0.0-10.0 sec  13.9 MBytes  11.6 Mbits/sec

iperf -s
------------------------------------------------------------
Server listening on TCP port 5001
TCP window size: 85.3 KByte (default)
------------------------------------------------------------
[  4] local 195.154.222.97 port 5001 connected with 168.235.x.x port 45118
[ ID] Interval       Transfer     Bandwidth
[  4]  0.0-10.2 sec  84.8 MBytes  69.4 Mbits/sec

mtr -w 168.235.x.x
Start: Sun Mar 13 00:50:16 2016
HOST: sd-32224                               Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 195-154-222-1.rev.poneytelecom.eu       0.0%    10    0.4   0.5   0.4   0.7   0.0
  2.|-- a9k1-45-s103-1-dc2.dc3.poneytelecom.eu  0.0%    10    3.3   1.5   0.9   3.3   0.7
  3.|-- 195.154.1.253                           0.0%    10    2.7   1.4   0.8   2.7   0.5
  4.|-- ae-22.r04.parsfr01.fr.bb.gin.ntt.net    0.0%    10    1.4   1.3   1.2   1.4   0.0
  5.|-- ae-5.r02.parsfr02.fr.bb.gin.ntt.net     0.0%    10  176.7 177.0 172.0 181.9   3.4
  6.|-- ae-9.r24.amstnl02.nl.bb.gin.ntt.net     0.0%    10   13.7  12.2  11.4  13.9   0.8
  7.|-- ae-3.r25.amstnl02.nl.bb.gin.ntt.net     0.0%    10   11.5  12.0  11.4  13.8   0.6
  8.|-- ae-5.r23.asbnva02.us.bb.gin.ntt.net     0.0%    10   96.9  97.4  96.5  99.5   0.7
  9.|-- ae-0.r22.asbnva02.us.bb.gin.ntt.net     0.0%    10  103.0 104.5 102.6 110.2   2.4
 10.|-- ae-5.r23.lsanca07.us.bb.gin.ntt.net     0.0%    10  172.1 173.1 171.8 179.3   2.2
 11.|-- ae-2.r00.lsanca07.us.bb.gin.ntt.net     0.0%    10  167.1 167.2 166.8 168.3   0.3
 12.|-- ae-2.r00.lsanca20.us.bb.gin.ntt.net     0.0%    10  172.6 172.6 172.2 173.3   0.0
 13.|-- ???                                    100.0    10    0.0   0.0   0.0   0.0   0.0
 14.|-- ???                                    100.0    10    0.0   0.0   0.0   0.0   0.0
 15.|-- 168.235.x.x                          10.0%    10  176.5 174.4 173.7 176.5   0.7

mtr -w 195.154.222.97
Start: Sun Mar 13 00:50:58 2016
HOST: la1                                        Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- ???                                        100.0    10    0.0   0.0   0.0   0.0   0.0
  2.|-- xe-0-7-0-35.r00.lsanca20.us.bb.gin.ntt.net  0.0%    10    0.6   0.7   0.6   1.0   0.0
  3.|-- ae-7.r00.lsanca07.us.bb.gin.ntt.net         0.0%    10  170.4 170.3 170.1 170.7   0.0
  4.|-- ae-2.r23.lsanca07.us.bb.gin.ntt.net         0.0%    10    0.7   0.8   0.6   2.6   0.3
  5.|-- ae-6.r22.asbnva02.us.bb.gin.ntt.net         0.0%    10   67.6  74.4  67.3 120.3  16.7
  6.|-- ae-0.r23.asbnva02.us.bb.gin.ntt.net         0.0%    10   70.1  69.1  69.0  70.1   0.0
  7.|-- ae-2.r25.amstnl02.nl.bb.gin.ntt.net         0.0%    10  153.9 154.0 153.9 154.2   0.0
  8.|-- ae-3.r24.amstnl02.nl.bb.gin.ntt.net         0.0%    10  160.7 160.9 160.7 161.8   0.0
  9.|-- ae-8.r02.parsfr02.fr.bb.gin.ntt.net         0.0%    10  177.5 181.8 175.9 190.5   4.9
 10.|-- ae-14.r04.parsfr01.fr.bb.gin.ntt.net        0.0%    10  174.7 174.7 173.8 178.8   1.5
 11.|-- ae-0.eb.parsfr01.fr.bb.gin.ntt.net          0.0%    10  170.9 172.8 168.0 184.1   4.8
 12.|-- 195.154.1.252                               0.0%    10  175.9 183.8 175.8 200.0   7.4
 13.|-- 45-s103-1-dc2-a9k1.dc3.poneytelecom.eu     10.0%    10  175.5 175.7 173.5 178.5   1.8
 14.|-- 195-154-222-97.rev.poneytelecom.eu         10.0%    10  174.4 174.2 173.8 174.4   0.0


################# Amazon Web Services (N. Virginia) #################

iperf -c 52.0.x.x
------------------------------------------------------------
Client connecting to 52.0.x.x, TCP port 5001
TCP window size:  325 KByte (default)
------------------------------------------------------------
[  3] local 195.154.222.97 port 38715 connected with 52.0.x.x port 5001
[ ID] Interval       Transfer     Bandwidth
[  3]  0.0-10.9 sec  14.2 MBytes  10.9 Mbits/sec

iperf -s
------------------------------------------------------------
Server listening on TCP port 5001
TCP window size: 85.3 KByte (default)
------------------------------------------------------------
[  4] local 195.154.222.97 port 5001 connected with 52.0.x.x port 45672
[ ID] Interval       Transfer     Bandwidth
[  4]  0.0-10.0 sec   166 MBytes   139 Mbits/sec

mtr -w 52.0.x.x
Start: Sun Mar 13 01:07:39 2016
HOST: sd-32224                               Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 195-154-222-1.rev.poneytelecom.eu       0.0%    10    0.5   1.8   0.4   5.6   2.1
  2.|-- a9k1-45-s103-1-dc2.dc3.poneytelecom.eu  0.0%    10    0.9   3.6   0.9  17.4   5.1
  3.|-- 195.154.1.253                           0.0%    10    0.8   1.0   0.8   1.1   0.0
  4.|-- prs-b7-link.telia.net                   0.0%    10    1.1   1.1   1.1   1.1   0.0
  5.|-- prs-bb3-link.telia.net                  0.0%    10    1.9   1.8   1.8   1.9   0.0
  6.|-- ffm-bb1-link.telia.net                  0.0%    10   11.4  20.0  11.4  83.8  22.6
  7.|-- hbg-bb1-link.telia.net                  0.0%    10   19.7  31.2  19.6  58.4  14.7
  8.|-- ash-bb3-link.telia.net                  0.0%    10  102.2 102.2 102.2 102.4   0.0
  9.|-- ash-b1-link.telia.net                   0.0%    10   98.0  97.9  97.6  99.1   0.3
 10.|-- vadata-ic-157229-ash-bb1.c.telia.net    0.0%    10   97.4  97.6  97.3  99.9   0.7
 11.|-- ???                                    100.0    10    0.0   0.0   0.0   0.0   0.0
 12.|-- ???                                    100.0    10    0.0   0.0   0.0   0.0   0.0
 13.|-- 54.239.110.155                          0.0%    10  102.2 111.1 102.2 117.7   5.0
 14.|-- 54.239.108.233                          0.0%    10  103.8 103.9 103.4 104.8   0.0
 15.|-- 205.251.245.240                         0.0%    10   95.5  95.6  95.5  95.8   0.0
 16.|-- ???                                    100.0    10    0.0   0.0   0.0   0.0   0.0

I wasn't able to allow ICMP in the security group, so only one direction.
 
######################## DStorage ############################

mtr -w ftp.1fichier.com
Start: Sun Mar 13 01:20:33 2016
HOST: sd-32224                               Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 195-154-222-1.rev.poneytelecom.eu       0.0%    10    6.2   6.3   0.4  12.5   4.4
  2.|-- a9k1-45-s103-1-dc2.dc3.poneytelecom.eu  0.0%    10    2.0   2.2   1.0   8.9   2.3
  3.|-- 195.154.1.253                           0.0%    10    1.1   1.0   0.9   1.2   0.0
  4.|-- 195.154.1.193                           0.0%    10    1.3   2.8   1.2  15.1   4.3
  5.|-- ???                                    100.0    10    0.0   0.0   0.0   0.0   0.0
  6.|-- 5.39.231.148                            0.0%    10   15.6  15.8  15.6  17.0   0.3
  7.|-- ???                                    100.0    10    0.0   0.0   0.0   0.0   0.0
  8.|-- ftp.1fichier.com                        0.0%    10   15.6  15.7  15.6  15.9   0.0
No shell access or iperf, so only one mtr.


I'm afraid I'll have to get back to you in the morning after this. It's 1:35 am here.

Regards,
Bowen

Ticket created on 2016-03-12 17:18:03, read on 2016-03-12 17:26:00

Online - Julien
Hello,

so at least we know the problem is not on our internal network.
Do you have MTR in both ways between your server and another endpoint where the speed is low?

Regards, Julien V.

Ticket created on 2016-03-12 17:00:42, read on 2016-03-12 17:17:01

unctas

No, the problem appears whenever I try to actually use the server. That is, uploading anywhere outside online's datacenter.

Ticket created on 2016-03-12 16:53:21, read on 2016-03-12 16:59:01

Online - Julien

Hello,

I've made some tests from and to your server :
=====
root@195-154-222-97:~# iperf -c ping.online.net
------------------------------------------------------------
Client connecting to ping.online.net, TCP port 5001
TCP window size: 85.0 KByte (default)
------------------------------------------------------------
[  3] local 195.154.222.97 port 37990 connected with 62.210.18.40 port 5001
[ ID] Interval       Transfer     Bandwidth
[  3]  0.0-10.0 sec   784 MBytes   658 Mbits/sec
root@195-154-222-97:~# iperf -s
------------------------------------------------------------
Server listening on TCP port 5001
TCP window size: 85.3 KByte (default)
------------------------------------------------------------
[  4] local 195.154.222.97 port 5001 connected with 62.210.xx.xx port 22065
[ ID] Interval       Transfer     Bandwidth
[  4]  0.0-10.0 sec  1.03 GBytes   885 Mbits/sec
=====
I can reach almost 1Gbps in both ways.
Is the problem appearing on specific hours?

Regards, Julien V.

Ticket created on 2016-03-12 16:06:38, read on 2016-03-12 16:35:47

unctas

Hi Julien,

Thank you for your immediate response and good to "see" you again. My experience is that Speedtest.net represents the best case scenario. Continued uploading to Amazon and DStorage (with whom you have 10Gbps peering at TH2) showed a peak performance of 60Mbps.

I've shutdown running applications. Please go ahead with the tests.

Regards,
Bowen

Ticket created on 2016-03-12 15:55:39, read on 2016-03-12 15:56:38

Online - Julien

Hello,

thanks for your message.
At a first glance, I don't have any issue on the network.
Please keep in mind that SpeedTest is not always relevant.

Could I reboot your server in rescue mode for further tests?

Regards, Julien V.

Ticket created on 2016-03-12 15:17:43, read on 2016-03-12 15:52:58

unctas

Hello,

I asked others' opinion on this as I previously suspected so: https://www.lowendtalk.com/discussion/comment/1600109

Would you take a look at the network?
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