ZendeskAPI code to loop through specific tickets and mark them all as spam.

Spam.rb

class Spam
  require 'zendesk_api'

  def self.client
    @client ||= ZendeskAPI::Client.new do |config|
      config.url = "https://pediment.zendesk.com/api/v2" # e.g. https://mydesk.zendesk.com/api/v2
      config.username = "[email protected]"
      config.password = "pedb00ks"
      config.retry = true
    end
  end

  def self.spams
    client.search(query: 'created>2018-06-26T23:55:00-07:00 created<2018-06-27T03:28:00-07:00 type:ticket status:new')
  end

  def self.cleanup
    spams.page(1)
    spams.clear_cache

    ## Get idsets
    idsets = []
    while spams.fetch!
      ids = spams.map(&:id)
      idsets << ids
      spams.last_page? ? break : spams.next
    end

    spams.page(nil)
    spams.clear_cache

    ## Handle idsets
    jobs = []
    idsets.each do |ids|
      job = mark_many_as_spam(ids)
      puts "Job [#{job.status}]: #{job.url}"
      jobs << job
    end

    return jobs
  end

  def self.mark_many_as_spam(ids)
    response = client.connection.put("tickets/mark_many_as_spam") do |req|
      req.params = { ids: ids.join(',') }
      req.body = {}
      yield req if block_given?
    end

    ZendeskAPI::JobStatus.new_from_response(client, response)
  end

end