nancystodd

ServiceNow UI Developer cheat sheet

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Utility URLs

URL	Purpose
/stats.do	Quick stats
/threads.do	View active threads

nancystodd

Debugging tips and tricks

Platform Troubleshooting

Console output too chatty?
Set com.glide.util.Log.developer_filter = true to cut down on non-interactive console log entries such as scheduled workers. (Don't forget to remove it when you're done!)

Utility urls

Note: Fast! These don't need a database.

nancystodd

GlideRecord

• Use getUniqueValue to get sys_id.
• Use newRecord instead of instantiating to get a new record with default values.
• Dot-walking on GlideRecord returns GlideElement, use getRefRecord to get GlideRecord.

GlideForm

• Use getBooleanValue for boolean fields.

nancystodd

//  NOTE: this sample was run in a ServiceNow instance running release version Fuji Patch 4
(function sampleRequest() {
    try {
        var request = new sn_ws.RESTMessageV2();
        request.setHttpMethod('get');
        request.setEndpoint('https://rawgit.com/anonymous/f1c4664cafd6caf855fd/raw/f7ca3b022045e2c9f49dd2b453dea0cecc09888c/sample_json.json');


        var response = request.execute();
        var httpResponseStatus = response.getStatusCode();

nancystodd

// This is where we'll save the attachment
var tablename   = 'incident';
var recordSysId = '8d6353eac0a8016400d8a125ca14fc1f';
var filename    = 'snlogo.png';

// Let's download the ServiceNow Logo
var logoUrl = 'https://instance.service-now.com/images/logos/logo_service-now.png';
var request = new sn_ws.RESTMessageV2();
request.setHttpMethod('get');
request.setEndpoint(logoUrl);

nancystodd

(function(){
var text = "";

var printl = function(str){
  text = text + str + '\n';
};

var println = function(str) {
  if(str){
    text = text + str + '\n\n';

nancystodd

#!/bin/bash

# put your instance id here
instance="dev######"
# make sure your password doesn't have shell operators in it
credentials="admin:password"

while true; do
    entropy==$RANDOM
    outdata="{\"short_description\":\"Automated incident $entropy\"}"

nancystodd

/**
 * sample http request in servicenow using RESTMessageV2 server side api
 * tested running in ServiceNow Geneva Release as a background script in global scope
 */
(function sample_http_request() {
    try {
        var request = new sn_ws.RESTMessageV2();
        request.setHttpMethod('get');
        request.setEndpoint('https://api.myjson.com/bins/4j985');
        

nancystodd

function stringifyGr(record) {
	var result = ["{"];
	var multiline = false;

	for (var key in record) {
		if(record.hasOwnProperty(key)) {
			var value = record[key].toString();

			switch (typeof value) {
				case "undefined":

nancystodd

/**
 * Get a Workflow by Name
 * After dealing with how to find the correct sys_id for a workflow 
 * to use in a script, I found this snippet that made hard coding the 
 * sys_id a thing of the past. 
 */
var wf = new Workflow();
wfId = wf.getWorkflowFromName('NAME OF WORKFLOW'));