A chat with TWC - cannot lower my bill.

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_________Chat Transcript_____________
info: Thank you for contacting Time Warner Cable. A representative will be with you shortly.
info: You are now chatting with Raphael.

Raphael: Thank you for your calling Time Warner Cable online sales, home of the best Triple Play Offer, my name is Raphael, what services can I help you get today?
Raphael: Hi!
Nicholas: Hello - I got a question about my bill.
Raphael: What is it please?

Nicholas: On the website it says Ultimate 200 costs $60 bucks a month, but my bill is showing almost $100! Just for internet, that's crazy.
Nicholas: I don't even have cable, I just get Internet service.

Raphael: Let me double check that.
Raphael: As I can check here, you are paying $85.99 for Ultimate 200 Internet, right?
Nicholas: yes but the web site says it's 54.99
Raphael: As I can check here, the promotion on your account has already ended so you're paying for the standard rate now.
Nicholas: I think paying almost $90 bucks a month for only 200 Mpbs is pretty bad. Especially considering Google Fiber and AT&T Uverse has true gigabit speeds for about the same price ($70 a month)
Nicholas: 200Mbps isn't even 50% of 1 G
Nicholas: 1024 Mbps = 1G
Raphael: Yes, I understand that they might sound perfect with their services and all, but they'll tie you with a 2 years contract and in the long run, you'll realize you're paying more than you have been promised but you can do nothing cause you're under contract.

Raphael: Now, let me check for a new promotion that is eligible for you.
Raphael: We have here a limited offer of $99.99 for our Preferred TV with free HD box, free EPIX for 12 months, Ultimate 200 Internet speed and home phone national.
Raphael: the package includes free installation and free activation.

Nicholas: I have no interest in cable tv. I get all my shows and whatever from Amazon FireTV.
Nicholas: So basically if I were a new customers for a full year I can get the 200 package at $54 bucks, but because I've been a customer my loyalty is rewarded by jacking it up to $90 a month? How does that make sense, it's like you guys want me to leave/switch after 12 months.

Raphael: Regarding the issue on the bill, let me transfer you to the Billing department.
info: Please wait while I transfer the chat to the appropriate group.

info: You are now chatting with 'Chris'
Chris: Hello! 
Chris: Good evening! 
Chris: I will be more than happy to assist you. Please give me a few moments to review the notes from the previous chat session. Thank you. 
Chris: I am reviewing the conversation you had with the previous agent, at any time feel free to summarize the situation for me to speed the process, thank you for your patience.
Chris: I have reviewed your previous chat and understood your concerns.
Chris: I apologize, you have incorrectly entered the CA Support group. As you are located in TX, I will transfer you to the correct support group right away. 
Chris: Do you have further questions for me before I transfer this chat? 
Nicholas: Yes. I've noticed that my bill has been slowly creeping up in cost. The latest one now over $90 bucks, for the ***** Ultimate service which you advertise as $54 on your web site.
Chris: Please do not close this chat window. 

info: Please wait while I transfer the chat to the best suited site operator.
info: You are now chatting with 'Doug'
Nicholas: The other agent told me that's just an introductory thing for the first 12 months, then it gets jacked up to $90 bucks. 
Doug: Hello. 
Nicholas: Hello.
Doug: Please allow me a moment while I check this for you. 
Doug: Thank you for your patience. 
Doug: I see your promotion on your account is expire that is why your bill is high.
Doug: This promotions are for 12 months only.
Nicholas: Right so I guess it's time to switch then is what you're saying? I don't understand how you guys do business. You warn me not to go to UVerse because they'll lock me into a 2 yr contract -- but how is it any different than a "promotional pricing period."

Doug: Once this promotion is expire you have the option to get register to other promotion.
Doug: So you can enjoy the services.

Nicholas: I don't want/need cable tv or phone. That only would make my bill go higher by $9 as it was explained and we'll be having this conversation again in another X months that that promotional period expires.
Nicholas: Or I can go with UVerse who actually has gigabit speeds and for about $75 a month

Doug: I understand your concern.
Doug: This promotions gets expire in 12 months.
Doug: I'd be happy to keep this chat window open and stand by in case you have any questions.  How does that sound?

Doug: The below link has information regarding on-going promotions and offers for existing Time Warner Cable customers:
Doug: https://www.timewarnercable.com/residential/order
Doug: The link will only provide you with information after you login using the TWC ID credentials as it will localize the information specific to your market.
Doug: Our Account Services department is dedicated to serve concerns related to market specific offers and promotions. They will check your account and provide the best possible solution to your query.
Doug: Once you have checked the above link and would like to inquire further, kindly contact our Account Services department at 1-888-892-2253.

Nicholas: Nope I think you've made it clear what my next steps are. Awesome way to reward loyalty. Good luck.
Nicholas: $75 a month with AT&T and I get 700Mbps ... 3 years guaranteed prices. You guys can't compete with that, fine. I get it - I gave you a chance.

Doug: Once you contact them they will apply the promotion on your account and which will lower your bill.
Doug: Our sales team will provide you the better offers for you which will lower your bill,
Doug: I'll make the necessary notes on your account, so they can refer to the notes and you don't need to repeat it again.