OTRS Config nginx

otrs_config_nginx.conf

server {
        listen 80;
        listen 443 ssl;
        server_name support.itsimplycom.it;

	ssl_protocols TLSv1.2;
        ssl_ciphers EECDH+AES128:RSA+AES128:EECDH+AES256:RSA+AES256:EECDH+3DES:RSA+3DES:!MD5;
        ssl_prefer_server_ciphers On;
        ssl_certificate /etc/letsencrypt/live/support.itsimplycom.it/fullchain.pem;
        ssl_certificate_key /etc/letsencrypt/live/support.itsimplycom.it/privkey.pem;
        ssl_trusted_certificate /etc/letsencrypt/live/support.itsimplycom.it/chain.pem;
        ssl_session_cache shared:SSL:128m;
        add_header Strict-Transport-Security "max-age=31557600; includeSubDomains";
        ssl_stapling on;
        ssl_stapling_verify on;

        access_log  /var/log/nginx/otrs.log;
        error_log  /var/log/nginx/otrs.error;

        root /opt/otrs/var/httpd/htdocs;
        index index.html;

        location ^~ /.well-known/acme-challenge/ {
                default_type "text/plain";
                root /opt/well-known;
        }

	 if ($scheme = http) {
        	return 301 https://$server_name$request_uri;

	}
        location /otrs-web {
                gzip on;
                alias /opt/otrs/var/httpd/htdocs;
        }

        location ~ ^/otrs/(.*\.pl)(/.*)?$ {
                fastcgi_pass unix:/var/run/otrs/otrs.cgi.sock;
                fastcgi_index index.pl;
                fastcgi_param SCRIPT_FILENAME /opt/otrs/bin/fcgi-bin/$1;
                fastcgi_param QUERY_STRING $query_string;
                fastcgi_param REQUEST_METHOD $request_method;
                fastcgi_param CONTENT_TYPE $content_type;
                fastcgi_param CONTENT_LENGTH $content_length;
                fastcgi_param GATEWAY_INTERFACE CGI/1.1;
                fastcgi_param SERVER_SOFTWARE nginx;
                fastcgi_param SCRIPT_NAME $fastcgi_script_name;
                fastcgi_param REQUEST_URI $request_uri;
                fastcgi_param DOCUMENT_URI $document_uri;
                fastcgi_param DOCUMENT_ROOT $document_root;
                fastcgi_param SERVER_PROTOCOL $server_protocol;
                fastcgi_param REMOTE_ADDR $remote_addr;
                fastcgi_param REMOTE_PORT $remote_port;
                fastcgi_param SERVER_ADDR $server_addr;
                fastcgi_param SERVER_PORT $server_port;
                fastcgi_param SERVER_NAME $server_name;
        }
}

Thanks for this but how do I start the /var/run/otrs/otrs.cgi.sock socket?

Thanks for this but how do I start the /var/run/otrs/otrs.cgi.sock socket?

use fcgiwrap with something like that in the init script

FCGI_APP Variables

FCGI_CHILDREN="1"
FCGI_SOCKET="/var/run/otrs/otrs.cgi.sock"
FCGI_USER="www-data"
FCGI_GROUP="www-data"

Socket owner/group (will default to FCGI_USER/FCGI_GROUP if not defined)

FCGI_SOCKET_OWNER="www-data"
FCGI_SOCKET_GROUP="www-data"

sorry but I no longer have the working configuration