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July 10, 2014 17:17
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X`20140710171335.150`-6442393717038328317`1436`WARNING``00Dx0000000Gzfj Endpoint Resolution History for class liveagent.sfdc.impl.endpoint.LiveAgentUserEndpointService: | |
- _INITIAL >> UKNWN_ID: https://corsa08.soma.salesforce.com returned Unkown Org | |
- UKNWN_ID >> NW_ERROR: https://ist11.soma.salesforce.com returned exception class com.sforce.ws.ConnectionException "Failed to send request to https://ist11.soma.salesforce.com/sfdc/Soap/liveagent/l/30.0", stacktrace: | |
- com.sforce.ws.transport.SoapConnection.send(Unknown Source) | |
- com.sforce.soap.liveagent.v188.SoapConnection.getLiveAgentUserSessionKey(SoapConnection.java:148) | |
- liveagent.sfdc.impl.endpoint.LiveAgentUserEndpointService.getLiveAgentSessionKeyResult(LiveAgentUserEndpointService.java:47) | |
- liveagent.sfdc.impl.endpoint.ResolutionState.tryNextUrl(ResolutionState.java:116) | |
- liveagent.sfdc.impl.endpoint.EndpointResolver.resolve(EndpointResolver.java:34) | |
- liveagent.sfdc.impl.endpoint.EndpointServiceImpl.getEndpoint(EndpointServiceImpl.java:68) | |
- liveagent.sfdc.impl.SfdcUserSessionImpl.getEndpoint(SfdcUserSessionImpl.java:66) | |
- liveagent.sfdc.impl.SfdcSessionImpl.initializeEndpoint(SfdcSessionImpl.java:43) | |
- liveagent.sfdc.impl.SfdcUserSessionImpl.<init>(SfdcUserSessionImpl.java:46) | |
- liveagent.sfdc.impl.SfdcImpl.getUserSessionService(SfdcImpl.java:39) | |
- liveagent.user.presence.controllers.PresenceLoginController.handle(PresenceLoginController.java:50) | |
- liveagent.http.chat.rest.RestServicePresenceHandler.handlePresenceLogin(RestServicePresenceHandler.java:139) | |
- liveagent.http.chat.rest.RestServicePresenceHandler.handle(RestServicePresenceHandler.java:96) | |
- liveagent.http.protocol.session.Session.handleMessage(Session.java:209) | |
- liveagent.http.chat.rest.BaseRequestHandler.doPost(BaseRequestHandler.java:365) | |
- liveagent.http.chat.rest.BaseRequestHandler.processRequest(BaseRequestHandler.java:204) | |
- liveagent.http.chat.rest.RestRequestHandler.parseRequest(RestRequestHandler.java:98) | |
- liveagent.http.chat.rest.BaseRequestHandler.handleRequest(BaseRequestHandler.java:114) | |
- liveagent.http.chat.rest.AbstractHttpRequestHandler.handleRequest(AbstractHttpRequestHandler.java:51) | |
- liveagent.http.chat.rest.RestRequestHandlerFactory.handleRequest(RestRequestHandlerFactory.java:38) | |
- liveagent.http.chat.HttpRequestRouter.messageReceived(HttpRequestRouter.java:119) | |
- org.jboss.netty.channel.SimpleChannelUpstreamHandler.handleUpstream(SimpleChannelUpstreamHandler.java:70) | |
- org.jboss.netty.channel.DefaultChannelPipeline.sendUpstream(DefaultChannelPipeline.java:564) | |
- org.jboss.netty.channel.DefaultChannelPipeline$DefaultChannelHandlerContext.sendUpstream(DefaultChannelPipeline.java:791) | |
- org.jboss.netty.handler.execution.ChannelUpstreamEventRunnable.doRun(ChannelUpstreamEventRunnable.java:43) | |
- org.jboss.netty.handler.execution.ChannelEventRunnable.run(ChannelEventRunnable.java:67) | |
- org.jboss.netty.handler.execution.OrderedMemoryAwareThreadPoolExecutor$ChildExecutor.run(OrderedMemoryAwareThreadPoolExecutor.java:314) | |
- java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) | |
- java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) | |
- java.lang.Thread.run(Thread.java:619) | |
- NW_ERROR >> NW_ERROR: https://ist3.soma.salesforce.com returned Unkown Org | |
- NW_ERROR >> NW_ERROR: https://ist1.soma.salesforce.com returned exception class com.sforce.ws.ConnectionException "Failed to send request to https://ist1.soma.salesforce.com/sfdc/Soap/liveagent/l/30.0", stacktrace: | |
- com.sforce.ws.transport.SoapConnection.send(Unknown Source) | |
- com.sforce.soap.liveagent.v188.SoapConnection.getLiveAgentUserSessionKey(SoapConnection.java:148) | |
- liveagent.sfdc.impl.endpoint.LiveAgentUserEndpointService.getLiveAgentSessionKeyResult(LiveAgentUserEndpointService.java:47) | |
- liveagent.sfdc.impl.endpoint.ResolutionState.tryNextUrl(ResolutionState.java:116) | |
- liveagent.sfdc.impl.endpoint.EndpointResolver.resolve(EndpointResolver.java:34) | |
- liveagent.sfdc.impl.endpoint.EndpointServiceImpl.getEndpoint(EndpointServiceImpl.java:68) | |
- liveagent.sfdc.impl.SfdcUserSessionImpl.getEndpoint(SfdcUserSessionImpl.java:66) | |
- liveagent.sfdc.impl.SfdcSessionImpl.initializeEndpoint(SfdcSessionImpl.java:43) | |
- liveagent.sfdc.impl.SfdcUserSessionImpl.<init>(SfdcUserSessionImpl.java:46) | |
- liveagent.sfdc.impl.SfdcImpl.getUserSessionService(SfdcImpl.java:39) | |
- liveagent.user.presence.controllers.PresenceLoginController.handle(PresenceLoginController.java:50) | |
- liveagent.http.chat.rest.RestServicePresenceHandler.handlePresenceLogin(RestServicePresenceHandler.java:139) | |
- liveagent.http.chat.rest.RestServicePresenceHandler.handle(RestServicePresenceHandler.java:96) | |
- liveagent.http.protocol.session.Session.handleMessage(Session.java:209) | |
- liveagent.http.chat.rest.BaseRequestHandler.doPost(BaseRequestHandler.java:365) | |
- liveagent.http.chat.rest.BaseRequestHandler.processRequest(BaseRequestHandler.java:204) | |
- liveagent.http.chat.rest.RestRequestHandler.parseRequest(RestRequestHandler.java:98) | |
- liveagent.http.chat.rest.BaseRequestHandler.handleRequest(BaseRequestHandler.java:114) | |
- liveagent.http.chat.rest.AbstractHttpRequestHandler.handleRequest(AbstractHttpRequestHandler.java:51) | |
- liveagent.http.chat.rest.RestRequestHandlerFactory.handleRequest(RestRequestHandlerFactory.java:38) | |
- liveagent.http.chat.HttpRequestRouter.messageReceived(HttpRequestRouter.java:119) | |
- org.jboss.netty.channel.SimpleChannelUpstreamHandler.handleUpstream(SimpleChannelUpstreamHandler.java:70) | |
- org.jboss.netty.channel.DefaultChannelPipeline.sendUpstream(DefaultChannelPipeline.java:564) | |
- org.jboss.netty.channel.DefaultChannelPipeline$DefaultChannelHandlerContext.sendUpstream(DefaultChannelPipeline.java:791) | |
- org.jboss.netty.handler.execution.ChannelUpstreamEventRunnable.doRun(ChannelUpstreamEventRunnable.java:43) | |
- org.jboss.netty.handler.execution.ChannelEventRunnable.run(ChannelEventRunnable.java:67) | |
- org.jboss.netty.handler.execution.OrderedMemoryAwareThreadPoolExecutor$ChildExecutor.run(OrderedMemoryAwareThreadPoolExecutor.java:314) | |
- java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) | |
- java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) | |
- java.lang.Thread.run(Thread.java:619) | |
Resolution Failed, reason: Endpoint resolution failed due to one or more connection errors | |
G`20140710171335.158`-6442393717038328317`1436`undefined`undefined`498128403-1`323586945`pool-9-thread-878`HandlerException in liveagent.http.chat.rest.RestServicePresenceHandler.handle (line 117) at liveagent.http.chat.rest.RestServicePresenceHandler.handle(RestServicePresenceHandler.java:117)`liveagent.http.chat.rest.BaseRequestHandler`doPost | |
Date: Thu Jul 10 17:13:35 GMT+00:00 2014 | |
Hostname: istla2-lapp1-1-sfm.ops.sfdc.net | |
SettingsPath: null | |
JavaVersion: 1.6.0_21 | |
UniqueId: 498128403-1 | |
StackTraceId: 323586945 | |
Allowed: 1 | |
Blocked: 0 | |
ThreadId: 1436 | |
ThreadName: pool-9-thread-878 | |
Category: common.util | |
SubCategory: BaseSfdcGack | |
SourceClassName: liveagent.http.chat.rest.BaseRequestHandler | |
SourceMethodName: doPost | |
OrganizationId: undefined | |
UserId: undefined | |
Subject: HandlerException in liveagent.http.chat.rest.RestServicePresenceHandler.handle (line 117) | |
ExtendedMessage: Error: liveagent.user.controllers.ControllerException: Could not retrieve presence user information from core | |
VersionInfo: | |
Branch: main | |
CreationDate: null | |
Changelist: 8952653 | |
JavaRelease: 1.6.0_21 | |
SerialNumber: 0 | |
CacheId: 0 | |
AppVersion: | |
MonitoringlibVersion: 1.2 | |
ContainerVersion: | |
Thrown: lib.gack.GackContext: liveagent.http.protocol.session.handlers.HandlerException: liveagent.user.controllers.ControllerException: Could not retrieve presence user information from core | |
Thrown-StackTrace: | |
at lib.gack.BaseGack.<init>(BaseGack.java:219) | |
at common.util.BaseSfdcGack.<init>(BaseSfdcGack.java:108) | |
at common.util.BaseSfdcGack.<init>(BaseSfdcGack.java:82) | |
at common.util.BaseSfdcGack.<init>(BaseSfdcGack.java:78) | |
at liveagent.gack.LasGack.send(LasGack.java:76) | |
at liveagent.gack.LasGack.sendWarning(LasGack.java:31) | |
at liveagent.http.chat.rest.BaseRequestHandler.doPost(BaseRequestHandler.java:438) | |
at liveagent.http.chat.rest.BaseRequestHandler.processRequest(BaseRequestHandler.java:204) | |
at liveagent.http.chat.rest.RestRequestHandler.parseRequest(RestRequestHandler.java:98) | |
at liveagent.http.chat.rest.BaseRequestHandler.handleRequest(BaseRequestHandler.java:114) | |
at liveagent.http.chat.rest.AbstractHttpRequestHandler.handleRequest(AbstractHttpRequestHandler.java:51) | |
at liveagent.http.chat.rest.RestRequestHandlerFactory.handleRequest(RestRequestHandlerFactory.java:38) | |
at liveagent.http.chat.HttpRequestRouter.messageReceived(HttpRequestRouter.java:119) | |
at org.jboss.netty.channel.SimpleChannelUpstreamHandler.handleUpstream(SimpleChannelUpstreamHandler.java:70) | |
at org.jboss.netty.channel.DefaultChannelPipeline.sendUpstream(DefaultChannelPipeline.java:564) | |
at org.jboss.netty.channel.DefaultChannelPipeline$DefaultChannelHandlerContext.sendUpstream(DefaultChannelPipeline.java:791) | |
at org.jboss.netty.handler.execution.ChannelUpstreamEventRunnable.doRun(ChannelUpstreamEventRunnable.java:43) | |
at org.jboss.netty.handler.execution.ChannelEventRunnable.run(ChannelEventRunnable.java:67) | |
at org.jboss.netty.handler.execution.OrderedMemoryAwareThreadPoolExecutor$ChildExecutor.run(OrderedMemoryAwareThreadPoolExecutor.java:314) | |
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) | |
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) | |
at java.lang.Thread.run(Thread.java:619) | |
Cause0: liveagent.http.protocol.session.handlers.HandlerException: liveagent.user.controllers.ControllerException: Could not retrieve presence user information from core | |
Cause0-StackTrace: | |
at liveagent.http.chat.rest.RestServicePresenceHandler.handle(RestServicePresenceHandler.java:117) | |
at liveagent.http.protocol.session.Session.handleMessage(Session.java:209) | |
at liveagent.http.chat.rest.BaseRequestHandler.doPost(BaseRequestHandler.java:365) | |
... 15 shared with parent | |
Cause1: liveagent.user.controllers.ControllerException: Could not retrieve presence user information from core | |
Cause1-StackTrace: | |
at liveagent.user.presence.controllers.PresenceLoginController.handle(PresenceLoginController.java:62) | |
at liveagent.http.chat.rest.RestServicePresenceHandler.handlePresenceLogin(RestServicePresenceHandler.java:139) | |
at liveagent.http.chat.rest.RestServicePresenceHandler.handle(RestServicePresenceHandler.java:96) | |
... 17 shared with parent | |
Cause2: liveagent.sfdc.SfdcNetworkConnectionException: Endpoint resolution failed due to one or more connection errors | |
Cause2-StackTrace: | |
at liveagent.sfdc.impl.endpoint.ResStateConnectionError.getEndpoint(ResStateConnectionError.java:26) | |
at liveagent.sfdc.impl.endpoint.EndpointResolver.resolve(EndpointResolver.java:36) | |
at liveagent.sfdc.impl.endpoint.EndpointServiceImpl.getEndpoint(EndpointServiceImpl.java:68) | |
at liveagent.sfdc.impl.SfdcUserSessionImpl.getEndpoint(SfdcUserSessionImpl.java:66) | |
at liveagent.sfdc.impl.SfdcSessionImpl.initializeEndpoint(SfdcSessionImpl.java:43) | |
at liveagent.sfdc.impl.SfdcUserSessionImpl.<init>(SfdcUserSessionImpl.java:46) | |
at liveagent.sfdc.impl.SfdcImpl.getUserSessionService(SfdcImpl.java:39) | |
at liveagent.user.presence.controllers.PresenceLoginController.handle(PresenceLoginController.java:50) | |
... 19 shared with parent | |
Cause3: com.sforce.ws.ConnectionException: Failed to send request to https://ist1.soma.salesforce.com/sfdc/Soap/liveagent/l/30.0 | |
Cause3-StackTrace: | |
at com.sforce.ws.transport.SoapConnection.send(Unknown Source) | |
at com.sforce.soap.liveagent.v188.SoapConnection.getLiveAgentUserSessionKey(SoapConnection.java:148) | |
at liveagent.sfdc.impl.endpoint.LiveAgentUserEndpointService.getLiveAgentSessionKeyResult(LiveAgentUserEndpointService.java:47) | |
at liveagent.sfdc.impl.endpoint.ResolutionState.tryNextUrl(ResolutionState.java:116) | |
at liveagent.sfdc.impl.endpoint.EndpointResolver.resolve(EndpointResolver.java:34) | |
... 25 shared with parent | |
Cause4: java.net.UnknownHostException: ist1.soma.salesforce.com | |
Cause4-StackTrace: | |
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:177) | |
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366) | |
at java.net.Socket.connect(Socket.java:529) | |
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:550) | |
at sun.net.NetworkClient.doConnect(NetworkClient.java:158) | |
at sun.net.www.http.HttpClient.openServer(HttpClient.java:394) | |
at sun.net.www.http.HttpClient.openServer(HttpClient.java:529) | |
at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:272) | |
at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:329) | |
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:172) | |
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:839) | |
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:158) | |
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:904) | |
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:230) | |
at com.sforce.ws.transport.JdkHttpTransport.connectRaw(Unknown Source) | |
at com.sforce.ws.transport.JdkHttpTransport.connectLocal(Unknown Source) | |
at com.sforce.ws.transport.JdkHttpTransport.connectLocal(Unknown Source) | |
at com.sforce.ws.transport.JdkHttpTransport.connect(Unknown Source) | |
... 30 shared with parent Option-SessionId: d6f1fc62-612c-4212-a7d7-b1008ae4540a | |
Option-RequestMethod: POST | |
Option-RequestUri: /chat/rest/Presence/PresenceLogin | |
Option-RequestId: -6442393717038328317 | |
Option-ResponseStatus: undefined | |
Option-RemoteAddress: 10.3.24.67 | |
Option-UserId: undefined | |
Option-OrganizationId: undefined | |
Option-ClientType: SERVICE_PRESENCE | |
Option-ProtocolVersion: HTTP/1.1 | |
lauri`20140710171335.205`-6442393717038328317`1436`10.3.24.67`d6f1fc62-612c-4212-a7d7-b1008ae4540a`/chat/rest/Presence/PresenceLogin`POST`500 Internal Server Error`843601214``SERVICE_PRESENCE`undefined`undefined | |
G`20140710171335.286`-6442393717038328312`1458`undefined`undefined`498128403-2`529884280`pool-9-thread-890`JAVA.NullPointerException -> NullPointerException in liveagent.state.db.jdbc.statements.DeletePresenceUserStatement.execute (line 31) at liveagent.state.db.jdbc.statements.DeletePresenceUserStatement.execute(DeletePresenceUserStatement.java:31)`liveagent.http.protocol.session.Session`expire | |
Date: Thu Jul 10 17:13:35 GMT+00:00 2014 | |
Hostname: istla2-lapp1-1-sfm.ops.sfdc.net | |
SettingsPath: null | |
JavaVersion: 1.6.0_21 | |
UniqueId: 498128403-2 | |
StackTraceId: 529884280 | |
Allowed: 2 | |
Blocked: 0 | |
ThreadId: 1458 | |
ThreadName: pool-9-thread-890 | |
Category: JAVA.NullPointerException | |
SubCategory: BaseSfdcGack | |
SourceClassName: liveagent.http.protocol.session.Session | |
SourceMethodName: expire | |
OrganizationId: undefined | |
UserId: undefined | |
Subject: NullPointerException in liveagent.state.db.jdbc.statements.DeletePresenceUserStatement.execute (line 31) | |
ExtendedMessage: Error: null | |
VersionInfo: | |
Branch: main | |
CreationDate: null | |
Changelist: 8952653 | |
JavaRelease: 1.6.0_21 | |
SerialNumber: 0 | |
CacheId: 0 | |
AppVersion: | |
MonitoringlibVersion: 1.2 | |
ContainerVersion: | |
Thrown: lib.gack.GackContext: java.lang.NullPointerException | |
Thrown-StackTrace: | |
at lib.gack.BaseGack.<init>(BaseGack.java:219) | |
at common.util.BaseSfdcGack.<init>(BaseSfdcGack.java:108) | |
at common.util.BaseSfdcGack.<init>(BaseSfdcGack.java:82) | |
at common.util.BaseSfdcGack.<init>(BaseSfdcGack.java:78) | |
at liveagent.gack.LasGack.send(LasGack.java:76) | |
at liveagent.gack.LasGack.sendWarning(LasGack.java:31) | |
at liveagent.http.protocol.session.Session.expire(Session.java:100) | |
at liveagent.http.protocol.session.SessionManager.remove(SessionManager.java:170) | |
at liveagent.http.chat.rest.BaseRequestHandler.doDelete(BaseRequestHandler.java:462) | |
at liveagent.http.chat.rest.BaseRequestHandler.processRequest(BaseRequestHandler.java:206) | |
at liveagent.http.chat.rest.RestRequestHandler.parseRequest(RestRequestHandler.java:98) | |
at liveagent.http.chat.rest.BaseRequestHandler.handleRequest(BaseRequestHandler.java:114) | |
at liveagent.http.chat.rest.AbstractHttpRequestHandler.handleRequest(AbstractHttpRequestHandler.java:51) | |
at liveagent.http.chat.rest.RestRequestHandlerFactory.handleRequest(RestRequestHandlerFactory.java:38) | |
at liveagent.http.chat.HttpRequestRouter.messageReceived(HttpRequestRouter.java:119) | |
at org.jboss.netty.channel.SimpleChannelUpstreamHandler.handleUpstream(SimpleChannelUpstreamHandler.java:70) | |
at org.jboss.netty.channel.DefaultChannelPipeline.sendUpstream(DefaultChannelPipeline.java:564) | |
at org.jboss.netty.channel.DefaultChannelPipeline$DefaultChannelHandlerContext.sendUpstream(DefaultChannelPipeline.java:791) | |
at org.jboss.netty.handler.execution.ChannelUpstreamEventRunnable.doRun(ChannelUpstreamEventRunnable.java:43) | |
at org.jboss.netty.handler.execution.ChannelEventRunnable.run(ChannelEventRunnable.java:67) | |
at org.jboss.netty.handler.execution.OrderedMemoryAwareThreadPoolExecutor$ChildExecutor.run(OrderedMemoryAwareThreadPoolExecutor.java:314) | |
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) | |
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) | |
at java.lang.Thread.run(Thread.java:619) | |
Cause0: java.lang.NullPointerException | |
Cause0-StackTrace: | |
at liveagent.state.db.jdbc.statements.DeletePresenceUserStatement.execute(DeletePresenceUserStatement.java:31) | |
at liveagent.state.db.jdbc.OracleDb.deletePresenceUser(OracleDb.java:1708) | |
at liveagent.state.db.DbPresenceUserStateImpl.delete(DbPresenceUserStateImpl.java:47) | |
at liveagent.user.presence.controllers.PresenceLogoutController.handle(PresenceLogoutController.java:56) | |
at liveagent.user.presence.controllers.PresenceLogoutController.handle(PresenceLogoutController.java:44) | |
at liveagent.http.chat.rest.RestServicePresenceHandler.notifyLeave(RestServicePresenceHandler.java:205) | |
at liveagent.http.protocol.session.Session.notifyLeave(Session.java:344) | |
at liveagent.http.protocol.session.Session.expire(Session.java:89) | |
... 17 shared with parent Option-SessionId: undefined | |
Option-RequestMethod: DELETE | |
Option-RequestUri: /chat/rest/System/SessionId/d6f1fc62-612c-4212-a7d7-b1008ae4540a!75bdb7fa-f065-4c4c-b3de-75cf8d84b1df | |
Option-RequestId: -6442393717038328312 | |
Option-ResponseStatus: undefined | |
Option-RemoteAddress: 10.3.24.67 | |
Option-UserId: undefined | |
Option-OrganizationId: undefined | |
Option-ClientType: UNDEFINED | |
Option-ProtocolVersion: HTTP/1.1 | |
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