Created
July 18, 2018 13:35
-
-
Save nunomazer/62b6682b953545c740019996ac9d20c6 to your computer and use it in GitHub Desktop.
Gist from yEd-Live
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
<?xml version="1.0" encoding="UTF-8" standalone="no"?> | |
<!--Created by yFiles for HTML 2.1.0.3-RC3--> | |
<graphml xsi:schemaLocation="http://graphml.graphdrawing.org/xmlns http://www.yworks.com/xml/schema/graphml.html/2.0/ygraphml.xsd " xmlns="http://graphml.graphdrawing.org/xmlns" xmlns:demostyle="http://www.yworks.com/yFilesHTML/demos/FlatDemoStyle/1.0" xmlns:bpmn="http://www.yworks.com/xml/yfiles-for-html/bpmn/2.0" xmlns:demotablestyle="http://www.yworks.com/yFilesHTML/demos/FlatDemoTableStyle/1.0" xmlns:uml="http://www.yworks.com/yFilesHTML/demos/UMLDemoStyle/1.0" xmlns:compat="http://www.yworks.com/xml/yfiles-compat-arrows/1.0" xmlns:VuejsNodeStyle="http://www.yworks.com/demos/yfiles-vuejs-node-style/1.0" xmlns:y="http://www.yworks.com/xml/yfiles-common/3.0" xmlns:x="http://www.yworks.com/xml/yfiles-common/markup/3.0" xmlns:yjs="http://www.yworks.com/xml/yfiles-for-html/2.0/xaml" xmlns:sys="http://www.yworks.com/xml/yfiles-common/markup/primitives/2.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> | |
<key id="d0" for="node" attr.type="boolean" attr.name="Expanded" y:attr.uri="http://www.yworks.com/xml/yfiles-common/2.0/folding/Expanded"> | |
<default>true</default> | |
</key> | |
<key id="d1" for="node" attr.name="NodeLabels" y:attr.uri="http://www.yworks.com/xml/yfiles-common/2.0/NodeLabels"/> | |
<key id="d2" for="node" attr.name="NodeGeometry" y:attr.uri="http://www.yworks.com/xml/yfiles-common/2.0/NodeGeometry"/> | |
<key id="d3" for="all" attr.name="UserTags" y:attr.uri="http://www.yworks.com/xml/yfiles-common/2.0/UserTags"/> | |
<key id="d4" for="node" attr.name="NodeStyle" y:attr.uri="http://www.yworks.com/xml/yfiles-common/2.0/NodeStyle"/> | |
<key id="d5" for="node" attr.name="NodeViewState" y:attr.uri="http://www.yworks.com/xml/yfiles-common/2.0/folding/1.1/NodeViewState"/> | |
<key id="d6" for="edge" attr.name="EdgeLabels" y:attr.uri="http://www.yworks.com/xml/yfiles-common/2.0/EdgeLabels"/> | |
<key id="d7" for="edge" attr.name="EdgeGeometry" y:attr.uri="http://www.yworks.com/xml/yfiles-common/2.0/EdgeGeometry"/> | |
<key id="d8" for="edge" attr.name="EdgeStyle" y:attr.uri="http://www.yworks.com/xml/yfiles-common/2.0/EdgeStyle"/> | |
<key id="d9" for="edge" attr.name="EdgeViewState" y:attr.uri="http://www.yworks.com/xml/yfiles-common/2.0/folding/1.1/EdgeViewState"/> | |
<key id="d10" for="port" attr.name="PortLabels" y:attr.uri="http://www.yworks.com/xml/yfiles-common/2.0/PortLabels"/> | |
<key id="d11" for="port" attr.name="PortLocationParameter" y:attr.uri="http://www.yworks.com/xml/yfiles-common/2.0/PortLocationParameter"> | |
<default> | |
<x:Static Member="y:FreeNodePortLocationModel.NodeCenterAnchored"/> | |
</default> | |
</key> | |
<key id="d12" for="port" attr.name="PortStyle" y:attr.uri="http://www.yworks.com/xml/yfiles-common/2.0/PortStyle"> | |
<default> | |
<x:Static Member="y:VoidPortStyle.Instance"/> | |
</default> | |
</key> | |
<key id="d13" for="port" attr.name="PortViewState" y:attr.uri="http://www.yworks.com/xml/yfiles-common/2.0/folding/1.1/PortViewState"/> | |
<key id="d14" attr.name="SharedData" y:attr.uri="http://www.yworks.com/xml/yfiles-common/2.0/SharedData"/> | |
<data key="d14"> | |
<y:SharedData> | |
<yjs:SolidColorFill x:Key="1" color="#FF607D8B"/> | |
<yjs:SolidColorFill x:Key="2" color="#FFA3F1BB"/> | |
<yjs:Stroke x:Key="3" fill="#FF336699"/> | |
<yjs:PolylineEdgeStyle x:Key="4" stroke="{y:GraphMLReference 3}"> | |
<yjs:PolylineEdgeStyle.targetArrow> | |
<yjs:Arrow type="TRIANGLE" scale="0.75" stroke="{y:GraphMLReference 3}" fill="#FF336699" cropLength="1"/> | |
</yjs:PolylineEdgeStyle.targetArrow> | |
</yjs:PolylineEdgeStyle> | |
<yjs:Font x:Key="5" fontSize="12"/> | |
<y:FreeEdgeLabelModel x:Key="6"/> | |
<yjs:DefaultLabelStyle x:Key="7" font="{y:GraphMLReference 5}" textFill="BLACK"/> | |
</y:SharedData> | |
</data> | |
<graph id="G" edgedefault="directed"> | |
<data key="d3"> | |
<y:Json>{"version":"2.0.0","layout":"layout-hierarchic","config":{"noObf_useDrawingAsSketch":false,"noObf_selectedElementsIncrementally":false,"noObf_nodeToNodeDistance":30,"noObf_automaticEdgeGroupingEnabled":false,"noObf_considerNodeLabels":true,"noObf_edgeLabeling":0,"noObf_orientation":0,"noObf_edgeRouting":0}}</y:Json> | |
</data> | |
<node id="n0"> | |
<data key="d1"> | |
<x:List> | |
<y:Label> | |
<y:Label.Text><![CDATA[Suporte e atendimento ao usuário de TI]]></y:Label.Text> | |
<y:Label.LayoutParameter> | |
<y:InteriorStretchLabelModelParameter> | |
<y:InteriorStretchLabelModelParameter.Model> | |
<y:InteriorStretchLabelModel Insets="4,4,18,4"/> | |
</y:InteriorStretchLabelModelParameter.Model> | |
</y:InteriorStretchLabelModelParameter> | |
</y:Label.LayoutParameter> | |
<y:Label.Style> | |
<yjs:DefaultLabelStyle font="{y:GraphMLReference 5}" textFill="WHITE"/> | |
</y:Label.Style> | |
</y:Label> | |
<y:Label> | |
<y:Label.Text><![CDATA[Relatórios de atendimento devem apresentar dados quantitativos e qualitativos. | |
Relatórios qualitativos devem ser gerados a partir de pesquisa imediata de satisfação do usuário.]]></y:Label.Text> | |
<y:Label.LayoutParameter> | |
<y:RatioAnchoredLabelModelParameter LayoutOffset="-583.7321428571429,36.625"/> | |
</y:Label.LayoutParameter> | |
<y:Label.Style> | |
<bpmn:AnnotationLabelStyle/> | |
</y:Label.Style> | |
</y:Label> | |
</x:List> | |
</data> | |
<data key="d2"> | |
<y:RectD X="-276.74999129569744" Y="-27" Width="1230.9023589199642" Height="1044.375"/> | |
</data> | |
<data key="d4"> | |
<demostyle:DemoGroupStyle isCollapsible="true" borderColor="#68B0E3" folderFrontColor="#68B0E3" folderBackColor="#3C679B"/> | |
</data> | |
<graph id="n0:" edgedefault="directed"> | |
<node id="n0::n0"> | |
<data key="d2"> | |
<y:RectD X="143.42111118628296" Y="0" Width="374.3434919131484" Height="172"/> | |
</data> | |
<data key="d4"> | |
<uml:UMLNodeStyle fill="{y:GraphMLReference 1}" highlightFill="{y:GraphMLReference 2}"> | |
<uml:UMLNodeStyle.model> | |
<uml:UMLClassModel stereotype="" constraint="" className="Gerente" attributesOpen="true" operationsOpen="true"> | |
<uml:UMLClassModel.attributes> | |
<x:Array Type="sys:Object"> | |
<sys:String><![CDATA[Agente Universitário: true]]></sys:String> | |
</x:Array> | |
</uml:UMLClassModel.attributes> | |
<uml:UMLClassModel.operations> | |
<x:Array Type="sys:Object"> | |
<sys:String><![CDATA[Gerenciar qualidade de atendimento]]></sys:String> | |
<sys:String><![CDATA[Gerenciar SLAs de Suporte e atendimento]]></sys:String> | |
<sys:String><![CDATA[Coordenar integração com DIMAPA / PRECAM]]></sys:String> | |
<sys:String><![CDATA[Gerenciar capacitação contínua para as equipes de atendimento]]></sys:String> | |
</x:Array> | |
</uml:UMLClassModel.operations> | |
</uml:UMLClassModel> | |
</uml:UMLNodeStyle.model> | |
</uml:UMLNodeStyle> | |
</data> | |
<port name="p0"> | |
<data key="d11"> | |
<y:FreeNodePortLocationModelParameter Ratio="0.5,1"/> | |
</data> | |
</port> | |
<port name="p1"> | |
<data key="d11"> | |
<y:FreeNodePortLocationModelParameter Ratio="0.997342852948203,0.5"/> | |
</data> | |
</port> | |
<port name="p2"> | |
<data key="d11"> | |
<y:FreeNodePortLocationModelParameter Ratio="0.002657147051796982,0.5"/> | |
</data> | |
</port> | |
</node> | |
<node id="n0::n1"> | |
<data key="d2"> | |
<y:RectD X="582.215092693194" Y="194" Width="362.93727493107264" Height="204"/> | |
</data> | |
<data key="d4"> | |
<uml:UMLNodeStyle fill="{y:GraphMLReference 1}" highlightFill="{y:GraphMLReference 2}"> | |
<uml:UMLNodeStyle.model> | |
<uml:UMLClassModel stereotype="" constraint="" className="Responsável suporte micro-informática" attributesOpen="true" operationsOpen="true"> | |
<uml:UMLClassModel.attributes> | |
<x:Array Type="sys:Object"> | |
<sys:String><![CDATA[Agente Administrativo: true]]></sys:String> | |
</x:Array> | |
</uml:UMLClassModel.attributes> | |
<uml:UMLClassModel.operations> | |
<x:Array Type="sys:Object"> | |
<sys:String><![CDATA[Coordenar atendimento de micro-informática]]></sys:String> | |
<sys:String><![CDATA[Gerenciar execução]]></sys:String> | |
<sys:String><![CDATA[Organizar relatórios]]></sys:String> | |
<sys:String><![CDATA[Gerenciar estoque e baixa de equipamentos]]></sys:String> | |
<sys:String><![CDATA[Organizar procedimentos de manutenção de micro-informática]]></sys:String> | |
<sys:String><![CDATA[Gerenciar material de suporte]]></sys:String> | |
</x:Array> | |
</uml:UMLClassModel.operations> | |
</uml:UMLClassModel> | |
</uml:UMLNodeStyle.model> | |
</uml:UMLNodeStyle> | |
</data> | |
<port name="p0"> | |
<data key="d11"> | |
<y:FreeNodePortLocationModelParameter Ratio="0.49999999999999994,1"/> | |
</data> | |
</port> | |
<port name="p1"> | |
<data key="d11"> | |
<y:FreeNodePortLocationModelParameter Ratio="0.5,0.004854368932038833"/> | |
</data> | |
</port> | |
<port name="p2"> | |
<data key="d11"> | |
<y:FreeNodePortLocationModelParameter Ratio="0.002740196928880223,0.5"/> | |
</data> | |
</port> | |
</node> | |
<node id="n0::n2"> | |
<data key="d1"> | |
<x:List> | |
<y:Label> | |
<y:Label.Text><![CDATA[Comunicação de atendimento refere-se ao | |
preenchimento correto do sistema de atendimento | |
com andamento da execução e correta adição de | |
informações a respeito do serviço realizado, | |
para que o usuário tenha a compreensão real da | |
qualidade/complexidade. Além de possibilitar a | |
organização de banco de conhecimento para melhoria | |
contínua do atendimento ao usuário]]></y:Label.Text> | |
<y:Label.LayoutParameter> | |
<y:RatioAnchoredLabelModelParameter LayoutOffset="-278.85052404720807,251"/> | |
</y:Label.LayoutParameter> | |
<y:Label.Style> | |
<bpmn:AnnotationLabelStyle/> | |
</y:Label.Style> | |
</y:Label> | |
</x:List> | |
</data> | |
<data key="d2"> | |
<y:RectD X="207.15466738083632" Y="202" Width="246.8763795240417" Height="188"/> | |
</data> | |
<data key="d4"> | |
<uml:UMLNodeStyle fill="{y:GraphMLReference 1}" highlightFill="{y:GraphMLReference 2}"> | |
<uml:UMLNodeStyle.model> | |
<uml:UMLClassModel stereotype="" constraint="" className="Responsável pela distribuição" attributesOpen="true" operationsOpen="true"> | |
<uml:UMLClassModel.attributes> | |
<x:Array Type="sys:Object"> | |
<sys:String><![CDATA[Agente Administrativo: true]]></sys:String> | |
</x:Array> | |
</uml:UMLClassModel.attributes> | |
<uml:UMLClassModel.operations> | |
<x:Array Type="sys:Object"> | |
<sys:String><![CDATA[Rastrear chamados OTRS]]></sys:String> | |
<sys:String><![CDATA[Atribuir responsáveis pela execução]]></sys:String> | |
<sys:String><![CDATA[Coordenar comunicação de atendimento]]></sys:String> | |
<sys:String><![CDATA[Organizar relatórios]]></sys:String> | |
</x:Array> | |
</uml:UMLClassModel.operations> | |
</uml:UMLClassModel> | |
</uml:UMLNodeStyle.model> | |
</uml:UMLNodeStyle> | |
</data> | |
<port name="p0"> | |
<data key="d11"> | |
<y:FreeNodePortLocationModelParameter Ratio="0.49999999999999994,0"/> | |
</data> | |
</port> | |
<port name="p1"> | |
<data key="d11"> | |
<y:FreeNodePortLocationModelParameter Ratio="0.49999999999999994,1"/> | |
</data> | |
</port> | |
<port name="p2"> | |
<data key="d11"> | |
<y:FreeNodePortLocationModelParameter Ratio="0.9959819409061142,0.5"/> | |
</data> | |
</port> | |
<port name="p3"> | |
<data key="d11"> | |
<y:FreeNodePortLocationModelParameter Ratio="0.004018059093886028,0.5"/> | |
</data> | |
</port> | |
</node> | |
<node id="n0::n3"> | |
<data key="d2"> | |
<y:RectD X="-267.74999129569744" Y="186" Width="272.2150619564742" Height="220"/> | |
</data> | |
<data key="d4"> | |
<uml:UMLNodeStyle fill="{y:GraphMLReference 1}" highlightFill="{y:GraphMLReference 2}"> | |
<uml:UMLNodeStyle.model> | |
<uml:UMLClassModel stereotype="" constraint="" className="Responsável suporte sistemas" attributesOpen="true" operationsOpen="true"> | |
<uml:UMLClassModel.attributes> | |
<x:Array Type="sys:Object"> | |
<sys:String><![CDATA[Agente Administrativo: true]]></sys:String> | |
<sys:String></sys:String> | |
</x:Array> | |
</uml:UMLClassModel.attributes> | |
<uml:UMLClassModel.operations> | |
<x:Array Type="sys:Object"> | |
<sys:String><![CDATA[Coordenar atendimento de sistemas]]></sys:String> | |
<sys:String><![CDATA[Gerenciar execução]]></sys:String> | |
<sys:String><![CDATA[Organizar relatórios]]></sys:String> | |
<sys:String><![CDATA[Organizar e gerenciar treinamento ao usuário]]></sys:String> | |
<sys:String><![CDATA[Organizar procedimentos de atendimento]]></sys:String> | |
</x:Array> | |
</uml:UMLClassModel.operations> | |
</uml:UMLClassModel> | |
</uml:UMLNodeStyle.model> | |
</uml:UMLNodeStyle> | |
</data> | |
<port name="p0"> | |
<data key="d11"> | |
<y:FreeNodePortLocationModelParameter Ratio="0.5,1"/> | |
</data> | |
</port> | |
<port name="p1"> | |
<data key="d11"> | |
<y:FreeNodePortLocationModelParameter Ratio="0.5,0.004504504504504514"/> | |
</data> | |
</port> | |
<port name="p2"> | |
<data key="d11"> | |
<y:FreeNodePortLocationModelParameter Ratio="0.9963532273068256,0.5"/> | |
</data> | |
</port> | |
</node> | |
<node id="n0::n4"> | |
<data key="d2"> | |
<y:RectD X="146.7855349004205" Y="804.375" Width="367.61464448487345" Height="204"/> | |
</data> | |
<data key="d4"> | |
<uml:UMLNodeStyle fill="{y:GraphMLReference 1}" highlightFill="{y:GraphMLReference 2}"> | |
<uml:UMLNodeStyle.model> | |
<uml:UMLClassModel stereotype="" constraint="" className="Atendente" attributesOpen="true" operationsOpen="true"> | |
<uml:UMLClassModel.attributes> | |
<x:Array Type="sys:Object"> | |
<sys:String><![CDATA[Natureza: Agente Administrativo | Estagiário]]></sys:String> | |
<sys:String><![CDATA[Area: Sistemas &| Micro-informática]]></sys:String> | |
</x:Array> | |
</uml:UMLClassModel.attributes> | |
<uml:UMLClassModel.operations> | |
<x:Array Type="sys:Object"> | |
<sys:String><![CDATA[Executar atendimento]]></sys:String> | |
<sys:String><![CDATA[Manter informações sobre o atendimento no sistema de tickets]]></sys:String> | |
<sys:String><![CDATA[Aplicar pesquisa de satisfação]]></sys:String> | |
<sys:String><![CDATA[Alimentar banco de dados de conhecimento]]></sys:String> | |
</x:Array> | |
</uml:UMLClassModel.operations> | |
</uml:UMLClassModel> | |
</uml:UMLNodeStyle.model> | |
</uml:UMLNodeStyle> | |
</data> | |
<port name="p0"> | |
<data key="d11"> | |
<y:FreeNodePortLocationModelParameter Ratio="0.5,0"/> | |
</data> | |
</port> | |
<port name="p1"> | |
<data key="d11"> | |
<y:FreeNodePortLocationModelParameter Ratio="0.9972944794939238,0.5"/> | |
</data> | |
</port> | |
<port name="p2"> | |
<data key="d11"> | |
<y:FreeNodePortLocationModelParameter Ratio="0.0027055205060764753,0.5"/> | |
</data> | |
</port> | |
</node> | |
<edge id="n0::e0" source="n0::n0" target="n0::n1" sourceport="p1" targetport="p1"> | |
<data key="d7"> | |
<x:List> | |
<y:Bend Location="763.6837301587303,86"/> | |
<y:Bend Location="763.6837301587303,153.5"/> | |
</x:List> | |
</data> | |
<data key="d8"> | |
<y:GraphMLReference ResourceKey="4"/> | |
</data> | |
</edge> | |
<edge id="n0::e1" source="n0::n0" target="n0::n2" sourceport="p0" targetport="p0"> | |
<data key="d8"> | |
<y:GraphMLReference ResourceKey="4"/> | |
</data> | |
</edge> | |
<edge id="n0::e2" source="n0::n0" target="n0::n3" sourceport="p2" targetport="p1"> | |
<data key="d7"> | |
<x:List> | |
<y:Bend Location="-131.64246031746032,86"/> | |
</x:List> | |
</data> | |
<data key="d8"> | |
<y:GraphMLReference ResourceKey="4"/> | |
</data> | |
</edge> | |
<edge id="n0::e3" source="n0::n3" target="n0::n4" sourceport="p0" targetport="p2"> | |
<data key="d6"> | |
<x:List> | |
<y:Label Style="{y:GraphMLReference 7}"> | |
<y:Label.Text>gerencia</y:Label.Text> | |
<y:Label.LayoutParameter> | |
<y:FreeEdgeLabelModelParameter Ratio="0.7187861185669946" Distance="222.0204418948417" Angle="0.9453614050953406" Model="{y:GraphMLReference 6}"/> | |
</y:Label.LayoutParameter> | |
</y:Label> | |
</x:List> | |
</data> | |
<data key="d7"> | |
<x:List> | |
<y:Bend Location="-131.64246031746032,906.375"/> | |
</x:List> | |
</data> | |
<data key="d8"> | |
<y:GraphMLReference ResourceKey="4"/> | |
</data> | |
</edge> | |
<edge id="n0::e4" source="n0::n2" target="n0::n3" sourceport="p3" targetport="p2"> | |
<data key="d6"> | |
<x:List> | |
<y:Label Style="{y:GraphMLReference 7}"> | |
<y:Label.Text>atribui</y:Label.Text> | |
<y:Label.LayoutParameter> | |
<y:FreeEdgeLabelModelParameter Ratio="0.49999844974111757" Distance="12.000000000000007" Angle="-3.141592653589793" Model="{y:GraphMLReference 6}"/> | |
</y:Label.LayoutParameter> | |
</y:Label> | |
</x:List> | |
</data> | |
<data key="d8"> | |
<y:GraphMLReference ResourceKey="4"/> | |
</data> | |
</edge> | |
<edge id="n0::e5" source="n0::n2" target="n0::n1" sourceport="p2" targetport="p2"> | |
<data key="d6"> | |
<x:List> | |
<y:Label Style="{y:GraphMLReference 7}"> | |
<y:Label.Text>atribui</y:Label.Text> | |
<y:Label.LayoutParameter> | |
<y:FreeEdgeLabelModelParameter Ratio="0.4908556001964136" Distance="11.999999999999952" Angle="-0.1913504637716967" Model="{y:GraphMLReference 6}"/> | |
</y:Label.LayoutParameter> | |
</y:Label> | |
</x:List> | |
</data> | |
<data key="d8"> | |
<y:GraphMLReference ResourceKey="4"/> | |
</data> | |
</edge> | |
<edge id="n0::e6" source="n0::n2" target="n0::n4" sourceport="p1" targetport="p0"> | |
<data key="d6"> | |
<x:List> | |
<y:Label Style="{y:GraphMLReference 7}"> | |
<y:Label.Text>atribui</y:Label.Text> | |
<y:Label.LayoutParameter> | |
<y:FreeEdgeLabelModelParameter Ratio="0.5441872340885285" Distance="11.99999999999998" Angle="2.2365604637178995" Model="{y:GraphMLReference 6}"/> | |
</y:Label.LayoutParameter> | |
</y:Label> | |
</x:List> | |
</data> | |
<data key="d7"> | |
<x:List> | |
<y:Bend Location="330.59285714285716,539.375"/> | |
</x:List> | |
</data> | |
<data key="d8"> | |
<y:GraphMLReference ResourceKey="4"/> | |
</data> | |
</edge> | |
<edge id="n0::e7" source="n0::n1" target="n0::n4" sourceport="p0" targetport="p1"> | |
<data key="d6"> | |
<x:List> | |
<y:Label Style="{y:GraphMLReference 7}"> | |
<y:Label.Text>gerencia</y:Label.Text> | |
<y:Label.LayoutParameter> | |
<y:FreeEdgeLabelModelParameter Ratio="0.32305973082602024" Distance="-58.09659153806473" Angle="2.5892639095070837" Model="{y:GraphMLReference 6}"/> | |
</y:Label.LayoutParameter> | |
</y:Label> | |
</x:List> | |
</data> | |
<data key="d7"> | |
<x:List> | |
<y:Bend Location="754.5,906.375"/> | |
</x:List> | |
</data> | |
<data key="d8"> | |
<y:GraphMLReference ResourceKey="4"/> | |
</data> | |
</edge> | |
</graph> | |
</node> | |
</graph> | |
</graphml> |
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment