Created
April 24, 2013 03:44
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Amazon customer service rocks
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| You are now connected to Hernan from Amazon.com. | |
| Me: I'm a Prime Member and Free Shipping is not available for an item that is shipped and sold by amazon. | |
| Hernan:Hi there! I'm Hernan. I hope you're doing well! I'm really sorry about this issue, Pedro. I'd be glad to help you clarify this, What is the item you're referring to? | |
| Me:Hey, I'm trying to buy this set of books: <url> and I have a Prime Membership but I don't know why it's not available for Free Shipping | |
| Hernan:What is the address you're selecting? | |
| Me:my home address in Austin, zipcode 78759 | |
| Hernan:Could you start over the checkout process making sure that that's the address selected. The reason is that on my end the system displays the free shipping options. | |
| I'll stay until we get this resolved. | |
| Me: same thing, it's charging me $12.98 for shipping | |
| Hernan:That's odd, please place the order and if there's any shipping cost, I will waive it from my system. | |
| Me:ok, placed order <order_number> | |
| Hernan:Thank you, I apologize for the free shipping not being applied to your order, I just waived the cost myself, this shouldn't been happening, so I'm going to file a ticket to investigate this further and fix the issue. | |
| Would there be anything else I can assist you with, Pedro? | |
| Me:no, that was it. Thanks a lot, Herman | |
| Hernan:Alright, my pleasure! I hope you have a good day Pedro and thank you for contacting Amazon. We hope to see you again soon |
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