ipower_convo.txt

Rafer Hazen: It seems like I used to be able to SSH in to their account, and now I cannot. I have a working username and password.

Harriet Anderson: I apologize for any inconvenience this has caused you.

Harriet Anderson: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:

Harriet Anderson: What is your pet's name?

Rafer Hazen: The client never gave me that information.

Rafer Hazen: I'm just wondering if you can direct to where I can enable SSH access.

Harriet Anderson: I'm sorry, it is not possible to assist you further without verifying the authentication.

Rafer Hazen: Ok, so I have the username and password which gives me access to the control panel, so I can reset the security question and then we'll be ready to go, no?

Harriet Anderson: Yes, you can.

Rafer Hazen: Ok, the answer for the Rafer Hazen profile is "REMOVED"

Harriet Anderson: Thank you for the authentication.

Rafer Hazen: No problem.

Harriet Anderson: We don't support for SSH on our servers.

Harriet Anderson: You can connect to the FTP server using FTP client.

Rafer Hazen: Hah, ok. Thanks.