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The scenario: completing service does not complete a future communication fails. That is because that radio button ("Schedule Complete Medical Review") is disabled if there the patient already has a scheduled call.
Consider this scenario (which passes):
Scenario: completing service when there is already an upcoming scheduled does not allow a new one to be created
Given the time is 10:00 on the date 9/9/2009
And she has an upcoming scheduled communication on "10/9/2009" at "14:00"
When I press "Begin Service"
And I verify identity and complete the patient
And I wait 1 second
Then the field "patient_call_completion_action_schedule" should be disabled