harvard

Purposeful conflict resolution by adequate and problem-conscious acting. The Four Action Principles
of the Harvard Concept easily modified and supplemented from the practical experience of the authors:

* Handling people separately from problems and tasks (Separation of relationship level - information level – functional level).  
* Place goals, interests and needs and not personal opinions and positions in the middle.  
* Before making a decision, come up with alternative solutions which bring advantages to both partners.  
* Agree on neutral criteria for the evaluation of the developed solutions and make a decision using these criteria.