Shutterstock
Infrastructure Engineer
Nov 2013 — present (2 yrs, 3 mos)
At Shutterstock my responsibilities include a fairly wide range of topics from developer tools and deployment technologies to monitoring, configuration management, and distributed systems. Alongside my technical roles, I also participate in an on-call shift as well as an internal developer help desk and participate in planning meetings under an agile workflow.
Areas of focus include:
● Large queuing systems, specifically RabbitMQ
● Orchestration tools like Ansible and Mcollective
● Extensive work in configuration management, including Chef and Ansible
● Designed and built a large scale monitoring infrastructure with Sensu
● Development of several complex internal tools using Python, Go, and Bash
Outbrain
Operations Engineer
May 2012 — Nov 2013 (1 yr, 7 mos)
As a Web Operations Engineer at Outbrain my time was split between datacenter operations and building and maintaining monitoring and telemetry collection systems.
Areas of focus included:
● Managed vendor relationships and datacenter build-outs of thousands of nodes across the country
● Designed and implemented configuration management development methodologies using Chef and Vagrant
● Built and maintained large scale telemetry collection systems using tools like CollectD, Graphite, Logstash, RabbitMQ, and Nagios
● Managed a first time roll out of configuration management at an acquired company
● Participated in a global on-call shift
Macmillan Higher Education
Lead Web Operations Engineer
May 2011 — May 2012 (1 yr, 1 mo)
At Macmillan my responsibilities mainly included triage and support of a legacy ASP code base as well as general system administration and ticketing system management.
Accomplishments included:
● Administered systems in a mixed environment of RHEL and Server 03
● Conducted light database administration duties in SQL Server 05/08
● Redesigned Jira workflows and increased ticket response time as well as time to resolution
● Developed extensive documentation and runbooks for common issues
● Managed code deployments using Subversion
● Developed internal account management tools in PHP
● Participated in a 24x7 on-call shift, ensuring site reliability
Stylesight
Technical Support / Systems Engineer
Feb 2010 — Aug 2010 (7 mos)
In my role at Stylesight I balanced my time between IT support, client support, and system administration. I also spent significant time improving customer facing documentation and developing help desk workflows.
Accomplishments included:
● Fulfilled IT needs of more than a hundred employees, in several offices
● Supported remote clients both domestically and abroad
● Monitored and configured Cisco Pix and ASA firewalls
● Built and managed file servers and backup strategies
● Managed customer support request pipeline and maintained fast response times
● Updated and developed end user documentation
Liberty Science Center
Desktop Technician / Exhibit Operations Technician
Oct 2007 — Jan 2009 (1 yr, 4 mos)
My role at Liberty Science Center included the installation and maintenance of desktops, exhibits, and server hardware for the mid-sized non-profit metropolitan area museum.
Accomplishments included:
● Used Microsoft Sysprep and Windows PE to push custom images to hundreds of nodes
● Managed automated deployment of office software, including Adobe Creative Suite, Microsoft Office for OSX, Entourage, and Google SketchUp.
● Redesigned and improved existing exhibits using programmable logic controllers, complex Crestron systems, and DMX lighting control systems.
● Rebuilt custom electronics to make exhibits more reliable
● Managed vender relationships for IT, as well as the exhibit fabrication department
Interactive Computer Center Inc Field Technician Jan 2007 — Dec 2007 (1 yr)
Vonage Tier III Advanced Technical Support Agent Jun 2006 — Jan 2007 (8 mos)