Create a ticket with a file attachment through the Freshdesk API

gistfile1.rb

require "rubygems"
require "rest_client"
require "json"

site = RestClient::Resource.new("http://yourcompany.domain.com/helpdesk/tickets.json","[email protected]","test")


#custom ticket fields should be added as <ticket_field_name>_<account_id>
data={:description=>"Test ticket creation with attachments",:subject=>"new ticket sample",:email=>"[email protected]",:custom_field=>{:department_category_16699=>"Information Technology"},"attachments"=>{''=>[{:resource=>File.open("tommy1.jpg")},{:resource=>File.open("tommy.jpg")}]}}
response = site.post({:helpdesk_ticket=> data},:content_type=>"application/json")

puts "response: #{response.code} \n #{response.body}"