Zendesk chat formerly know as Zopim chat connected, chat start, chat end tracking in Adobe Launch and Google Tag Manager (GTM). See more events for the chat api here: https://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html

zendesk_tracking_adobe_launch_gtm.js

try {
    $(document).ready(function() {
        if (typeof zE != 'undefined') {
            zE(function() {
                $zopim(function() {
                    $zopim.livechat.setOnConnected(function() {
                        //console.log("zendesk chat connected");
                        //trigger();
                        _satellite.track('zendeskChatConnected');
                        dataLayer.push({
                            'event': 'zendeskChatConnected',
                        });
                    })
                })
                $zopim(function() {
                    $zopim.livechat.setOnChatStart(function() {
                        //console.log("zendesk chat started");
                        //trigger();
                        _satellite.track('zendeskChatStart');
                        dataLayer.push({
                            'event': 'zendeskChatStart',
                        });
                    })
                })
                $zopim(function() {
                    $zopim.livechat.setOnChatEnd(function() {
                        //console.log("zendesk chat ended");
                        //trigger();
                        _satellite.track('zendeskChatEnd');
                        dataLayer.push({
                            'event': 'zendeskChatEnd',
                        });
                    })
                })
            });
        }
    });
} catch (err) {
    console.log(err.message);
}