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Hi Andrew,

One of our support team changed, and then revert the root password on
your machine "hellofuture.dh" here at Bytemark.

Another customer had requested their root password resetting, so we
logged on over the serial console to their machine.  We found a root
prompt open so the password was changed.  Shortly after this we realised
that we'd changed the password on the wrong machine (yours) and restored
the original password from the backup of /etc/shadow found in
/var/backups.  We can't check if the password is what you think it is,
since it is hashed.

At no point did we pass on information about this mistake to the other
customer.

Please can you check that the root password is what you think it is?  If
not, I'll be able to help set it to something different again.

I'm sorry that this happened, and I'll be taking steps to try and ensure
that mistakes of this sort do not happen again in future.

Best wishes,