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samrose/gist:6670773

Created September 23, 2013 13:59
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Custom Olark Command and Population of field
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gistfile1.txt
olark('api.chat.onCommandFromOperator', function(event) {
if (event.command.name == 'resolution') {
olark('api.visitor.updateCustomFields', {customerResolution: event.command.body});
}
});
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samrose commented Nov 20, 2013

workflow:

  1. !end the conversation
  2. !resolution
  3. !case sends it to the webhook
  4. DONE!

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samrose commented Nov 20, 2013

for lead simply type command:

!lead

webhook will do the rest (webhook will record "isLead: true" which can be caught by receiving script. !case does not record "isLead" or send that field on at all.

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