This is an excerpt from one of Dan Hon's brilliant, "Things That Have Caught My Attention." Go sign up now: http://tinyletter.com/danhon
So here's a new model for software development that can become a cult and a whole bunch of people can follow. It's Enterprise Driven Software Development, and in it, everyone gets to pretend to be a castmember of Star Trek: The Next Generation and roleplays the kind of software that they're designing.
Look, it's really easy:
Counsellor Troi obviously speaks for the user because she's the empath. She's super in-touch with user needs and will tell you whether your users are feeling distress because of the confusing modal dialog you've just implemented.