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mark_helpdesk_duplicate.js

// javascript:(function()%20{window.frames.contentFrame.contentDocument.querySelector(%22%23solution%22).value%20=%20%22Duplicate%20EHR%20records%20have%20been%20removed.%20If%20the%20call%20has%20not%20been%20imported%20from%20CAD%2C%20it%20will%20remain%20in%20that%20import%20list%20for%20several%20days%20before%20automatically%20disappearing.%22;window.frames.contentFrame.contentDocument.querySelector(%22%23status%22).innerHTML%20=%20%27%3Coption%20value=%223%22%20selected=%22%22%3EClosed%3C/option%3E%27;window.frames.contentFrame.contentDocument.querySelector(%22%23status%22).onchange();var%20liElements%20=%20window.frames.contentFrame.contentDocument.querySelectorAll(%27%23td_34_status%20ul.newList%20li%27);for%20(var%20i%20=%200;%20i%20%3C%20liElements.length;%20i%2B%2B)%20{array[i].classList.remove(%27selected%27%2C%27hiLite%27);}window.frames.contentFrame.contentDocument.querySelector(%27%23td_34_status%20li.option_3_option%27).classList.add(%27selected%27%2C%20%27hiLite%27);window.frames.contentFrame.contentDocument.querySelector(%27%23td_34_status%20.opened%27).classList.remove(%27opened%27);window.frames.contentFrame.contentDocument.querySelector(%27%23td_34_status%20.containerContentDiv%27).style.display%20=%20%27none%27;window.frames.contentFrame.contentDocument.querySelector(%22%23solution%22).onchange();})();

// Marks helpdesk ticket as duplicate. Not 100% tested.

(function() {
window.frames.contentFrame.contentDocument.querySelector("#solution").value = "Duplicate EHR records have been removed. If the call has not been imported from CAD, it will remain in that import list for several days before automatically disappearing.";
window.frames.contentFrame.contentDocument.querySelector("#status").innerHTML = '<option value="3" selected="">Closed</option>';
window.frames.contentFrame.contentDocument.querySelector("#status").onchange();

var liElements = window.frames.contentFrame.contentDocument.querySelectorAll('#td_34_status ul.newList li');
for (var i = 0; i < liElements.length; i++) {
	array[i].classList.remove('selected','hiLite');
}
window.frames.contentFrame.contentDocument.querySelector('#td_34_status li.option_3_option').classList.add('selected', 'hiLite');
window.frames.contentFrame.contentDocument.querySelector('#td_34_status .opened').classList.remove('opened');
window.frames.contentFrame.contentDocument.querySelector('#td_34_status .containerContentDiv').style.display = 'none';
window.frames.contentFrame.contentDocument.querySelector("#solution").onchange();
})();