Example: Incontact API Gem and the RealTime API getting list of agent states

acd_viewer.rb

require 'incontact_api'
require 'awesome_print'

ENV['UCN_URL'] = 'https://api.incontact.com'
ENV['UCN_KEY'] = ''
ENV['GRANT_TYPE'] = 'password'
ENV['USERNAME'] = ''
ENV['PASSWORD'] = ''
ENV['SCOPE'] = 'Admin Chat RealTime'

# Returns a list of all agents and their states
response = InContactApi::Connection.base.get "/inContactAPI/services/v2.0/agents/states"
p response.status
agents = JSON.parse(response.body)

ap agents