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evernote_support.md

A Typically Bad Experience with Evernote's Support

Ticket Posted to Evernote on Nov 5

I purchased an Evernote Premium Annual plan on Jan 16, 2013. The order number is: [redacted].

My account type listed in my profile on evernote.com says that my account type is free, and there is an in-page offer to upgrade to Evernote Premium.

I expect that an annual plan that begins on Jan 16, 2013 would expire on Jan 15, 2014.

I have attached a screen shot of the order from my order history on evernote.com

Why has my premium plan expired?

Response from Evernote

Thank you for contacting Evernote support.

We will be happy to assist you. Can you please verify that you need not receive a promotion code on your email? We look forward tor your respond.

Mike O[redacted]
Evernote

My Understanding of What They're Asking

I understand that Evernote is asking whether I don't need a promotion code ("need not receive"). They're asking me to give this response in an email message ("on your email").

I have no idea what decision Evernote is asking me to make here. And while this confusion persists, the issue remains unresolved.

I've asked for clarification from Evernote support, but since there's an 8-day latency between communications, I'll be surprised if I get any kind of timely resolution.

Meanwhile, I'm still not getting the service that I've already paid for.

Update

Evernote support resolved the issue and added an extra month to my subscription.

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