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November 10, 2022 15:11
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<?xml version="1.0" encoding="UTF-8"?> | |
<Flow xmlns="http://soap.sforce.com/2006/04/metadata"> | |
<apiVersion>56.0</apiVersion> | |
<assignments> | |
<name>Assign_Knowledge_Prefill_Info</name> | |
<label>Assign Knowledge Prefill Info</label> | |
<locationX>176</locationX> | |
<locationY>758</locationY> | |
<assignmentItems> | |
<assignToReference>knowledgeArticle.Title</assignToReference> | |
<operator>Assign</operator> | |
<value> | |
<elementReference>Get_Incident.Subject</elementReference> | |
</value> | |
</assignmentItems> | |
<assignmentItems> | |
<assignToReference>knowledgeArticle.Summary</assignToReference> | |
<operator>Assign</operator> | |
<value> | |
<elementReference>KnowledgeSummary</elementReference> | |
</value> | |
</assignmentItems> | |
<assignmentItems> | |
<assignToReference>knowledgeArticle.UrlName</assignToReference> | |
<operator>Assign</operator> | |
<value> | |
<elementReference>knowledgeURL</elementReference> | |
</value> | |
</assignmentItems> | |
<connector> | |
<targetReference>Enter_Knowledge_Details</targetReference> | |
</connector> | |
</assignments> | |
<description>This is a screen flow template that allows the user to quickly create a knowledge article from pre-filled Title/Summary fields from incident/problem/change request information.</description> | |
<environments>Default</environments> | |
<formulas> | |
<name>KnowledgeSummary</name> | |
<dataType>String</dataType> | |
<expression>RIGHT({!Get_Incident.Description} & BR() & BR() & | |
'Problem: ' & {!Get_Problem.Subject} & BR() & | |
'Change Request: ' & {!Get_Change_Request.Subject}, 1000)</expression> | |
</formulas> | |
<formulas> | |
<name>knowledgeURL</name> | |
<dataType>String</dataType> | |
<expression>SUBSTITUTE(URLENCODE(SUBSTITUTE({!Get_Incident.Subject} & '-' & {!Get_Incident.IncidentNumber}, ' ', '')), '%', '')</expression> | |
</formulas> | |
<interviewLabel>AIM - Create Knowledge Article {!$Flow.CurrentDateTime}</interviewLabel> | |
<isTemplate>true</isTemplate> | |
<label>AIM - Create Knowledge Article</label> | |
<processMetadataValues> | |
<name>BuilderType</name> | |
<value> | |
<stringValue>LightningFlowBuilder</stringValue> | |
</value> | |
</processMetadataValues> | |
<processMetadataValues> | |
<name>CanvasMode</name> | |
<value> | |
<stringValue>AUTO_LAYOUT_CANVAS</stringValue> | |
</value> | |
</processMetadataValues> | |
<processMetadataValues> | |
<name>OriginBuilderType</name> | |
<value> | |
<stringValue>LightningFlowBuilder</stringValue> | |
</value> | |
</processMetadataValues> | |
<processType>Flow</processType> | |
<recordCreates> | |
<name>Create_Knowledge_Article</name> | |
<label>Create Knowledge Article</label> | |
<locationX>176</locationX> | |
<locationY>998</locationY> | |
<connector> | |
<targetReference>Refresh_Knowledge_Article</targetReference> | |
</connector> | |
<inputReference>knowledgeArticle</inputReference> | |
</recordCreates> | |
<recordLookups> | |
<name>Get_Change_Request</name> | |
<label>Get Change Request</label> | |
<locationX>176</locationX> | |
<locationY>638</locationY> | |
<assignNullValuesIfNoRecordsFound>false</assignNullValuesIfNoRecordsFound> | |
<connector> | |
<targetReference>Assign_Knowledge_Prefill_Info</targetReference> | |
</connector> | |
<filterLogic>and</filterLogic> | |
<filters> | |
<field>Id</field> | |
<operator>EqualTo</operator> | |
<value> | |
<elementReference>Get_Change_Request_Related_Issue.ChangeRequestId</elementReference> | |
</value> | |
</filters> | |
<getFirstRecordOnly>true</getFirstRecordOnly> | |
<object>ChangeRequest</object> | |
<storeOutputAutomatically>true</storeOutputAutomatically> | |
</recordLookups> | |
<recordLookups> | |
<name>Get_Change_Request_Related_Issue</name> | |
<label>Get Change Request Related Issue</label> | |
<locationX>176</locationX> | |
<locationY>518</locationY> | |
<assignNullValuesIfNoRecordsFound>false</assignNullValuesIfNoRecordsFound> | |
<connector> | |
<targetReference>Get_Change_Request</targetReference> | |
</connector> | |
<filterLogic>and</filterLogic> | |
<filters> | |
<field>RelatedIssueId</field> | |
<operator>EqualTo</operator> | |
<value> | |
<elementReference>Get_Problem.Id</elementReference> | |
</value> | |
</filters> | |
<getFirstRecordOnly>true</getFirstRecordOnly> | |
<object>ChangeRequestRelatedIssue</object> | |
<storeOutputAutomatically>true</storeOutputAutomatically> | |
</recordLookups> | |
<recordLookups> | |
<name>Get_Incident</name> | |
<label>Get Incident</label> | |
<locationX>176</locationX> | |
<locationY>158</locationY> | |
<assignNullValuesIfNoRecordsFound>false</assignNullValuesIfNoRecordsFound> | |
<connector> | |
<targetReference>Get_Related_Problem_Incident</targetReference> | |
</connector> | |
<filterLogic>and</filterLogic> | |
<filters> | |
<field>Id</field> | |
<operator>EqualTo</operator> | |
<value> | |
<elementReference>incidentId</elementReference> | |
</value> | |
</filters> | |
<getFirstRecordOnly>true</getFirstRecordOnly> | |
<object>Incident</object> | |
<storeOutputAutomatically>true</storeOutputAutomatically> | |
</recordLookups> | |
<recordLookups> | |
<name>Get_Problem</name> | |
<label>Get Problem</label> | |
<locationX>176</locationX> | |
<locationY>398</locationY> | |
<assignNullValuesIfNoRecordsFound>false</assignNullValuesIfNoRecordsFound> | |
<connector> | |
<targetReference>Get_Change_Request_Related_Issue</targetReference> | |
</connector> | |
<filterLogic>and</filterLogic> | |
<filters> | |
<field>Id</field> | |
<operator>EqualTo</operator> | |
<value> | |
<elementReference>Get_Related_Problem_Incident.RelatedIssueId</elementReference> | |
</value> | |
</filters> | |
<getFirstRecordOnly>true</getFirstRecordOnly> | |
<object>Problem</object> | |
<storeOutputAutomatically>true</storeOutputAutomatically> | |
</recordLookups> | |
<recordLookups> | |
<name>Get_Related_Problem_Incident</name> | |
<label>Get Related Problem Incident</label> | |
<locationX>176</locationX> | |
<locationY>278</locationY> | |
<assignNullValuesIfNoRecordsFound>false</assignNullValuesIfNoRecordsFound> | |
<connector> | |
<targetReference>Get_Problem</targetReference> | |
</connector> | |
<filterLogic>and</filterLogic> | |
<filters> | |
<field>IssueId</field> | |
<operator>EqualTo</operator> | |
<value> | |
<elementReference>incidentId</elementReference> | |
</value> | |
</filters> | |
<getFirstRecordOnly>true</getFirstRecordOnly> | |
<object>ProblemIncident</object> | |
<storeOutputAutomatically>true</storeOutputAutomatically> | |
</recordLookups> | |
<recordLookups> | |
<name>Refresh_Knowledge_Article</name> | |
<label>Refresh Knowledge Article</label> | |
<locationX>176</locationX> | |
<locationY>1118</locationY> | |
<assignNullValuesIfNoRecordsFound>false</assignNullValuesIfNoRecordsFound> | |
<connector> | |
<targetReference>Complete</targetReference> | |
</connector> | |
<filterLogic>and</filterLogic> | |
<filters> | |
<field>Id</field> | |
<operator>EqualTo</operator> | |
<value> | |
<elementReference>knowledgeArticle.Id</elementReference> | |
</value> | |
</filters> | |
<getFirstRecordOnly>true</getFirstRecordOnly> | |
<object>Knowledge__kav</object> | |
<storeOutputAutomatically>true</storeOutputAutomatically> | |
</recordLookups> | |
<screens> | |
<name>Complete</name> | |
<label>Complete</label> | |
<locationX>176</locationX> | |
<locationY>1238</locationY> | |
<allowBack>false</allowBack> | |
<allowFinish>true</allowFinish> | |
<allowPause>true</allowPause> | |
<fields> | |
<name>check</name> | |
<extensionName>flowruntime:image</extensionName> | |
<fieldType>ComponentInstance</fieldType> | |
<inputParameters> | |
<name>imageName</name> | |
<value> | |
<stringValue>aim_check</stringValue> | |
</value> | |
</inputParameters> | |
<inputParameters> | |
<name>horizontalAlignment</name> | |
<value> | |
<stringValue>center</stringValue> | |
</value> | |
</inputParameters> | |
<inputParameters> | |
<name>imageWidth</name> | |
<value> | |
<stringValue>50</stringValue> | |
</value> | |
</inputParameters> | |
<inputsOnNextNavToAssocScrn>UseStoredValues</inputsOnNextNavToAssocScrn> | |
<isRequired>true</isRequired> | |
<storeOutputAutomatically>true</storeOutputAutomatically> | |
</fields> | |
<fields> | |
<name>CompleteText</name> | |
<fieldText><p style="text-align: center;"><span style="font-size: 14px;">{!$Label.AIM_Flow_CreateKB_Complete}</span></p></fieldText> | |
<fieldType>DisplayText</fieldType> | |
</fields> | |
<showFooter>true</showFooter> | |
<showHeader>true</showHeader> | |
</screens> | |
<screens> | |
<name>Enter_Knowledge_Details</name> | |
<label>Enter Knowledge Details</label> | |
<locationX>176</locationX> | |
<locationY>878</locationY> | |
<allowBack>true</allowBack> | |
<allowFinish>true</allowFinish> | |
<allowPause>true</allowPause> | |
<connector> | |
<targetReference>Create_Knowledge_Article</targetReference> | |
</connector> | |
<fields> | |
<fieldType>ObjectProvided</fieldType> | |
<isRequired>false</isRequired> | |
<objectFieldReference>knowledgeArticle.Title</objectFieldReference> | |
</fields> | |
<fields> | |
<fieldType>ObjectProvided</fieldType> | |
<isRequired>false</isRequired> | |
<objectFieldReference>knowledgeArticle.Summary</objectFieldReference> | |
</fields> | |
<fields> | |
<fieldType>ObjectProvided</fieldType> | |
<isRequired>false</isRequired> | |
<objectFieldReference>knowledgeArticle.Language</objectFieldReference> | |
</fields> | |
<fields> | |
<fieldType>ObjectProvided</fieldType> | |
<isRequired>false</isRequired> | |
<objectFieldReference>knowledgeArticle.UrlName</objectFieldReference> | |
</fields> | |
<fields> | |
<fieldType>ObjectProvided</fieldType> | |
<isRequired>false</isRequired> | |
<objectFieldReference>knowledgeArticle.IsVisibleInCsp</objectFieldReference> | |
</fields> | |
<fields> | |
<fieldType>ObjectProvided</fieldType> | |
<isRequired>false</isRequired> | |
<objectFieldReference>knowledgeArticle.IsVisibleInPrm</objectFieldReference> | |
</fields> | |
<fields> | |
<fieldType>ObjectProvided</fieldType> | |
<isRequired>false</isRequired> | |
<objectFieldReference>knowledgeArticle.IsVisibleInPkb</objectFieldReference> | |
</fields> | |
<nextOrFinishButtonLabel>Create Article</nextOrFinishButtonLabel> | |
<showFooter>true</showFooter> | |
<showHeader>true</showHeader> | |
</screens> | |
<start> | |
<locationX>50</locationX> | |
<locationY>0</locationY> | |
<connector> | |
<targetReference>Get_Incident</targetReference> | |
</connector> | |
</start> | |
<status>Active</status> | |
<variables> | |
<name>incidentId</name> | |
<dataType>String</dataType> | |
<isCollection>false</isCollection> | |
<isInput>true</isInput> | |
<isOutput>false</isOutput> | |
</variables> | |
<variables> | |
<name>knowledgeArticle</name> | |
<dataType>SObject</dataType> | |
<isCollection>false</isCollection> | |
<isInput>false</isInput> | |
<isOutput>true</isOutput> | |
<objectType>Knowledge__kav</objectType> | |
</variables> | |
</Flow> |
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