Job Descriptions

AWS Connect Architect

Responsibilities:
In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives
You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer
You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS
As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project
Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
Providing technical guidance and troubleshooting support throughout project delivery
Collaborating with stakeholders to gather requirements and propose effective migration strategies
Acting as a trusted advisor to customers on industry trends and emerging technologies
Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
 
Must Haves:
3+ years of experience in cloud architecture and implementation
Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc
1+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
2+ years hands-on coding experience with REST APIs and web services, including successful integration of contact center platforms (e.g., Genesys, Amazon Connect, Five9)
Experience with automation and scripting (e.g., Terraform, Python)
Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills
Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation

Senior AWS DevOps Engineer

Senior AWS DevOps Engineer
Job Locations Remote
Job ID 2025-16501  Category Information Technology  Min USD $125,000.00/Yr.  Max USD $140,000.00/Yr.
Overview

Carecentrix is seeking a highly motivated and result-oriented AWS DevOps Engineer to join our team. This role entails overseeing the deployment and upkeep of AWS infrastructure across various development teams. You'll employ CloudFormation and Ansible to streamline the deployment process. Responsibilities also include managing scripts and templates in source control, ensuring version control with git, assisting in implementing security measures for compliance, monitoring servers and infrastructure for any issues, and maintaining Jenkins pipelines. The perfect candidate will have a solid background and a demonstrated history of effectively leading and managing projects from start to finish.
Responsibilities

Key Responsibilities:
Design, deploy, and manage scalable, HIPAA-compliant AWS environments (Control Tower, RDS, EC2, API Gateway etc.).
Build Infrastructure as Code (IaC) with Terraform/CloudFormation and enforce cloud security best practices.
Own the ideation, design, development, enhancement, and continuous improvement of CI/CD Pipelines
Crafting and implementing a DevOps strategy to guarantee high-quality software deployments, as well as maintaining optimal application health and performance
Evaluate current CI Pipelines and design new solutions leveraging AWS functions.
Optimize AWS costs, performance, and reliability while implementing disaster recovery (DR) strategies.
Work closely with development and operations teams to embed security into the Cloud-hosted DevOps CI/CD pipeline, automating and seamlessly integrating security checks and scans.
Migrate legacy on-prem workloads to AWS and troubleshoot performance bottlenecks.
Work on cloud implementations, upgrades, migrations, and change requests within client cloud environments
Develop CI/CD pipelines (Jenkins, Packer) for seamless IaC and application deployments.
Automate provisioning, monitoring (CloudWatch), and alerts using Python/Groovy/Ansible.
Oversee and/or assist in the creation, upkeep, and application of secure deployment infrastructure to ensure compliance with HIPAA and other regulatory standards
Create and maintain detailed records of troubleshooting procedures, system configurations, and resolutions to support knowledge sharing and future reference.
Qualifications

You should get in touch if you have:
8+ years of DevOps/software engineering experience, **5+ years in AWS**. 
You have extensive experience with CloudFormation, Terraform, and AWS (REQUIRED).
Operational experience with orchestration tools for CI/CD and Infrastructure-as-Code tooling (Ansible, Terraform).
Independent self-starting problem solver with a creative passion for developing DevOps solutions.
Strong knowledge of AWS services (Control Tower, RDS, CloudWatch) and hybrid cloud architecture. 
Proficiency in cloud security, cost optimization, and Linux/Windows administration. 
Experience with Docker/Kubernetes, CI/CD tools, and healthcare IT compliance (HIPAA). 
This is the role for you if you have:
AWS Certifications: DevOps Engineer, Solutions Architect Pro, or CCSP.
Healthcare IT experience (strongly preferred).
Familiarity with Java/JavaScript, VMware, or GitOps practices.
 
 
PLEASE NOTE: Candidates who advance to the final interview stage will be required to attend an in-person interview (travel expenses covered by CareCentrix).
 
This role is remote for individuals residing in the US only. Some on-site work may be necessary in our Tampa, FL, Madison, WI, St. Louis, MO, Hartord, CT or Chicago, IL locations, so preference will be give to candidates in those areas.
 
What we offer:
Salary Range - $125000 - $140000 / year plus annual bonus incentive 
Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
Advancement Opportunities, professional skills training, and tuition /exam reimbursement
Walgreens Discount - receive up to 25% off eligible items
Great culture with a sense of community