shopify-stores-analysis

File #1

Link: https://www.reddit.com/r/shopify/comments/1h18usj/abandoned_checkout/

Context:
- Abandoned checkout.
- I’ve been putting a lot of work into my website recently and I’m trying to get more conversions.
- I recently added a third party app (onspruce) to monitor add to cart and checkout more closely.
- I’m noticing a large number of people are creating a checkout, but then it just seems abandoned.
- For instance, last night someone added to cart around 10pm, then they returned around 2am and started checkout, and then abandoned.


Pain Points:
Worry:
- I recently added a third party app (onspruce) to monitor add to cart and checkout more closely.


Confusion, Money lost, or left on the table, Stuckness, Undesirable situation, Worry:
- I’m noticing a large number of people are creating a checkout, but then it just seems abandoned.


Anxiety, Distrust, Lack of confidence, Money lost, or left on the table, Stuckness, Worry:
- I’m getting far more of these abandoned checkouts than actual sales and I’m wondering if something on my shopify checkout page is deterring customers?


Confusion, Frustration, Stuckness:
- It doesn’t even look like they are putting any info in like email or shipping address.


Confusion, Money lost, or left on the table, Stuckness, Undesirable outcome:
- For instance, last night someone added to cart around 10pm, then they returned around 2am and started checkout, and then abandoned.


Anxiety, Distrust, Doubt, Lack of confidence, Question:
- Could these be bots or is this normal behavior?


Trying:
- I’ve been putting a lot of work into my website recently and I’m trying to get more conversions.
- I recently added a third party app (onspruce) to monitor add to cart and checkout more closely.


Outcomes:
- I’ve been putting a lot of work into my website recently and I’m trying to get more conversions.

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File #2 

Link: https://www.reddit.com/r/shopify/comments/1hl7t1o/abandoned_checkouts_spams_anyone/

Context:
- Abandoned Checkouts Spams?
- Hi everyone, We’ve been dealing with an issue for nearly a month now where anonymous users keep submitting fake checkouts on our store.
- On average, we’re seeing around 10–15 abandoned checkouts per hour.
- It’s starting to really mess up our backend order statistics, making it harder to analyze real data.
- Our store allows customers to check out without registering, as we’re running ads everywhere and want to maximize ad ROI.
- Because of this, we don’t want to force account registration as a solution.


Pain Points:
Conflict, Confusion, Distrust, Stuckness, Undesirable situation:
- Hi everyone, We’ve been dealing with an issue for nearly a month now where anonymous users keep submitting fake checkouts on our store.


Frustration, Stuckness, Undesirable outcome:
- It’s starting to really mess up our backend order statistics, making it harder to analyze real data.


Stuckness:
- Our store allows customers to check out without registering, as we’re running ads everywhere and want to maximize ad ROI.


Stuckness, Undesirable situation:
- Because of this, we don’t want to force account registration as a solution.


Conflict, Frustration, Overwhelm, Undesirable situation:
- On average, we’re seeing around 10–15 abandoned checkouts per hour.


Question:
- Has anyone else dealt with something similar?


Trying:
- Because of this, we don’t want to force account registration as a solution.


Outcomes:
- It’s starting to really mess up our backend order statistics, making it harder to analyze real data.
- Our store allows customers to check out without registering, as we’re running ads everywhere and want to maximize ad ROI.

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File #3 

Link: https://www.reddit.com/r/shopify/comments/1eo6f66/tired_of_fraudulent_orders_even_though_they_never/

Context:
- Tired of fraudulent orders - even though they never go through.
- For many weeks now I have been getting fake customers trying to submit orders for the same product, sometimes multiple times per day.
- It's getting old.. there are hundreds of "abandoned checkouts" from customers that are actual fake customers.
- The region specified for some of them is Russia, but many are also specified as the United States.


Pain Points:
Conflict, Failure, Frustration, Helplessness, Stuckness, Undesirable situation:
- For many weeks now I have been getting fake customers trying to submit orders for the same product, sometimes multiple times per day.


Conflict, Frustration, Impatience, Stuckness, Undesirable situation:
- It's getting old.. there are hundreds of "abandoned checkouts" from customers that are actual fake customers.


Conflict, Distrust, Frustration, Impatience, Overwhelm, Regret, Stuckness:
- It seems like these scammers are set on using my website for whatever it is that they are doing.


Lack of confidence, Stuckness:
- Shopify support was notified but they are not doing anything.


Impatience, Lack of confidence, Resentment, Stuckness, Undesirable outcome:
- They told me to just rely on their fraud detection/filtering.


Confusion, Distrust, Undesirable situation:
- The region specified for some of them is Russia, but many are also specified as the United States.


Question:
- What can I do?


Trying:
- Shopify support was notified but they are not doing anything.
- They told me to just rely on their fraud detection/filtering.


Outcomes:
- What can I do?


Worldviews:
- It seems like these scammers are set on using my website for whatever it is that they are doing.

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File #4

Link: https://www.reddit.com/r/shopify/comments/1gsmxy1/fake_order_issue/

Context:
- Fake order issue I am getting high fake orders from a single email ID and ip address every day.
- I am unable to block the order or ban the customer account.
- I have created a fraud filter that cancels the order once it is placed bit this is still messing with my metrics.
- Typically the order adds multiple qty of rhe s ame variant like 10-15 and it's mostly a single sku order.
- For some reason the shopify dashboard continues to show these orders in the total sales although it is auto cancelled Am using shopify checkout so not able to customise anything there.


Pain Points:
Conflict, Helplessness, Overwhelm, Stuckness, Worry:
- Fake order issue I am getting high fake orders from a single email ID and ip address every day.


Conflict, Frustration, Impatience, Lack of confidence, Stuckness:
- I am unable to block the order or ban the customer account.


Frustration, Lack of confidence, Stuckness, Undesirable outcome:
- I have created a fraud filter that cancels the order once it is placed bit this is still messing with my metrics.


Stuckness:
- For some reason the shopify dashboard continues to show these orders in the total sales although it is auto cancelled Am using shopify checkout so not able to customise anything there.


Question:
- I am wondering if any app exists that can prevent multiple quantities from being added in one single order.


Trying:
- I have created a fraud filter that cancels the order once it is placed bit this is still messing with my metrics.
- For some reason the shopify dashboard continues to show these orders in the total sales although it is auto cancelled Am using shopify checkout so not able to customise anything there.
- I am wondering if any app exists that can prevent multiple quantities from being added in one single order.


Outcomes:
- I am unable to block the order or ban the customer account.
- For some reason the shopify dashboard continues to show these orders in the total sales although it is auto cancelled Am using shopify checkout so not able to customise anything there.

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File #5

Link: https://www.reddit.com/r/shopify/comments/1cq0kly/how_to_really_block_a_customer/

Context:
- How to really BLOCK a ‘Customer’….
- Okay - hopefully this will make sense…… I have a ‘customer’ who constantly puts a free tutorial in the cart, and then abandons it; comes right back, puts another (free) one in the cart and abandons it.


Pain Points:
Conflict, Distrust, Frustration, Lack of confidence, Undesirable situation:
- Okay - hopefully this will make sense…… I have a ‘customer’ who constantly puts a free tutorial in the cart, and then abandons it; comes right back, puts another (free) one in the cart and abandons it.


Frustration, Impatience, Overwhelm, Undesirable outcome:
- This happens over and over and over.


Conflict, Frustration, Resentment, Stuckness:
- Hundreds of times since this started - anywhere from 3 to dozens of times a DAY!


Stuckness:
- (Fraud filter) I do have that one installed - and set up filters for everything he has listed - but since he hasn’t actually completed an order, I don’t have an IP address.


Question:
- Sooooo, how do I stop him from even adding anything to the cart?
- But even if I did, would that block them from my site entirely?


Trying:
- For MONTHS! **I’ve tried:** deleting the customer - all that did was remove his info from previous abandoned carts, not for creating additional carts; disabling the free tutorials - that stopped him, but not fair to me, as I use them to attract customers to paid tutorials; Recommended by Shopify help, I installed Fraud filter app, but that, despite what the against said, doesn’t stop him from adding to cart.
- Why not use blockify: I looked at that one, but since they haven’t actually placed an order and have a ‘billing address’ not ‘shipping address’ listed, I can’t get an IP addy for them. 😞
- (Fraud filter) I do have that one installed - and set up filters for everything he has listed - but since he hasn’t actually completed an order, I don’t have an IP address.


Outcomes:
- Maybe - but I do try to keep an eye on abandoned carts, to make sure there isn’t a problem I’m not aware of - like shipping muckups and the like.