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Last active January 25, 2017 08:21
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SLA for Sunlight
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sla.md

Sunlight's SLA 🌞

  • 🔴 Critical: users can't use the application, should be solved inmmediatly and prioritised by all team members. Resolution time is ASAP

  • 💛 Severe: A portion of the app that's non crucial for it's functioning is not working. Needs to be triaged. Resolution time is 1 business day.

  • 🔵 Minor: CSS issues, missing translations, etc. Fall into this category. Resolution time is 3-5 business days

If you come across something weird/unusual feel free to ping us at [email protected] 😄

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