Email2Case

Email2Case.apex

global class Email2Case implements Messaging.InboundEmailHandler {
    global Messaging.InboundEmailResult handleInboundEmail(Messaging.InboundEmail email, Messaging.InboundEnvelope envelope) {                                                    
		Messaging.InboundEmailResult result = new Messaging.InboundEmailresult();                                                           
		String body = email.plainTextBody;                                                             
		Case newCase = new Case();                                                      
        newCase.SuppliedEmail = parse(body,'EMAIL:',false);
        newCase.SuppliedName = parse(body,'LAST NAME:',false);
        newCase.Description = 'Accepted Terms: ' + parse(body,'ACCEPTED TERMS',false) + ' Receive Further Info: ' + parse(body,'RECEIVE FURTHER INFO',false) + ' ' + parse(body,'MESSAGE:',true); 
        newCase.Subject = 'Email from ' + parse(body,'EMAIL:',false);                                                       
        insert newCase;
		return result;                                                        
	}
    
    private static String parse(String body, String label, boolean multiline) {
        String multilineStr = multiline?'(?s)':'';
        String regex = multilineStr + '(?m)^\\s*'+label+'\\s+(.*)$';     
        String retVal = '';
        Matcher m = Pattern.compile(regex).matcher(body);
        if (m.find()) {
            retVal = m.group(1);
        }
        return retVal;
    }  
}

// TEST CLASS
@isTest
private class Email2CaseTest {
    
    static testMethod void testEmail2Case() {
        
        // create a new email and envelope object
        Messaging.InboundEmail email = new Messaging.InboundEmail() ;
        Messaging.InboundEnvelope env = new Messaging.InboundEnvelope();
        
        // setup the data for the email
        email.subject = 'Test Job Applicant';
        email.fromname = 'FirstName LastName';
        email.plainTextBody = '\n\nSALUTATION:  {{Title}}\n\nFIRST NAME:  Joe\n LAST NAME:  Smith \n EMAIL:  [email protected] \n ACCEPTED TERMS:  yes \n RECEIVE FURTHER INFO:  yes\n\n \n MESSAGE:\n some message \n\n';
        env.fromAddress = '[email protected]';
        
        // call the email service class and test it with the data in the testMethod
        Email2Case e2c = new Email2Case();
        e2c.handleInboundEmail(email, env);
        
        // query for the contact the email service created
        Case newCase = [select id, SuppliedEmail from case where SuppliedEmail = '[email protected]'];
        System.assertEquals(newCase.SuppliedEmail,'[email protected]','Expected the case to be created and the email to match');
        
    }
}