ssbarnea · December 16, 2016 09:38 · ammamoore · Jan 17, 2018
diff --git a/amazon-echo-registration-torubleshouting b/amazon-echo-registration-torubleshouting
 I'm sorry you're not able to connect your Echo device to a Wi-Fi network. Before you connect your Echo device to a Wi-Fi network, make sure:

 -- Your Echo device is at least eight inches from any walls and windows and not near any sources of possible interference (such as microwave ovens or baby monitors).
 -- You enter your Wi-Fi password correctly (including any numbers or non-English characters). Your Wi-Fi password is case sensitive and is not the same as your Amazon account password.
 -- You meet the minimum bandwidth requirements for streaming through Alexa. Your Internet connection needs to be at least 512 Kbps (0.51 Mbps).
 -- The device with the Alexa app is not connected to a wired network (for example, a laptop with an Ethernet connection).
 -- Other devices (such as tablets or mobile phones) can connect to your network. If not, contact your Internet service provider, network administrator or the person who set up your network for assistance.
 -- (Dual-band routers only) The network name (or SSID) is different for both the 2.4 GHz and 5 GHz band.

 If you've checked all these things, follow these steps:

 STEP 1: Restart your Echo device and network hardware

 You can restart your Echo device, Internet modem and router to resolve most intermittent Wi-Fi issues.

 1. Turn off your router and modem, then wait 30 seconds.
 2. Turn on your modem and then wait for it to restart.
 3. After you restart your modem, turn on your router and then wait for it to restart.
 4. While your network hardware restarts, unplug the power adapter from your Echo device for three seconds and then plug it back in.

 After you restart your Echo device and network hardware, try to connect to your Wi-Fi network again.

 STEP 2: Reset your Echo device to its factory defaults.

 You can sometimes resolve intermittent problems with your Echo device when you reset it. When you reset your Echo device, any device settings (such as your Wi-Fi network information) need to be re-entered when you re-register your device.

 To reset your Echo device:

 1. Use a paper clip (or similar tool) to press and hold the Reset button for five seconds. The Reset button is located at the base of your Echo device. After you press and hold the Reset button, the light ring on your Echo device turns orange and then blue.
 2. Wait for the light ring to turn off and then turn blue again. When the light ring turns orange, your Echo device enters setup mode.
 3. Open the Alexa app to connect your device to a Wi-Fi network and try to register your device again.

 If you continue to have trouble connecting your Echo to Wi-Fi, feel free to call us and we'll be happy to investigate the issue. You can reach us by phone directly using https://www.amazon.co.uk/clicktocall-alexasupport or by email at [email protected]. We're available from 6 a.m. to midnight GMT, seven days a week.

 Thanks for using Alexa.
	I'm sorry you're not able to connect your Echo device to a Wi-Fi network. Before you connect your Echo device to a Wi-Fi network, make sure:

	-- Your Echo device is at least eight inches from any walls and windows and not near any sources of possible interference (such as microwave ovens or baby monitors).
	-- You enter your Wi-Fi password correctly (including any numbers or non-English characters). Your Wi-Fi password is case sensitive and is not the same as your Amazon account password.
	-- You meet the minimum bandwidth requirements for streaming through Alexa. Your Internet connection needs to be at least 512 Kbps (0.51 Mbps).
	-- The device with the Alexa app is not connected to a wired network (for example, a laptop with an Ethernet connection).
	-- Other devices (such as tablets or mobile phones) can connect to your network. If not, contact your Internet service provider, network administrator or the person who set up your network for assistance.
	-- (Dual-band routers only) The network name (or SSID) is different for both the 2.4 GHz and 5 GHz band.

	If you've checked all these things, follow these steps:

	STEP 1: Restart your Echo device and network hardware

	You can restart your Echo device, Internet modem and router to resolve most intermittent Wi-Fi issues.

	1. Turn off your router and modem, then wait 30 seconds.
	2. Turn on your modem and then wait for it to restart.
	3. After you restart your modem, turn on your router and then wait for it to restart.
	4. While your network hardware restarts, unplug the power adapter from your Echo device for three seconds and then plug it back in.

	After you restart your Echo device and network hardware, try to connect to your Wi-Fi network again.

	STEP 2: Reset your Echo device to its factory defaults.

	You can sometimes resolve intermittent problems with your Echo device when you reset it. When you reset your Echo device, any device settings (such as your Wi-Fi network information) need to be re-entered when you re-register your device.

	To reset your Echo device:

	1. Use a paper clip (or similar tool) to press and hold the Reset button for five seconds. The Reset button is located at the base of your Echo device. After you press and hold the Reset button, the light ring on your Echo device turns orange and then blue.
	2. Wait for the light ring to turn off and then turn blue again. When the light ring turns orange, your Echo device enters setup mode.
	3. Open the Alexa app to connect your device to a Wi-Fi network and try to register your device again.

	If you continue to have trouble connecting your Echo to Wi-Fi, feel free to call us and we'll be happy to investigate the issue. You can reach us by phone directly using https://www.amazon.co.uk/clicktocall-alexasupport or by email at [email protected]. We're available from 6 a.m. to midnight GMT, seven days a week.

	Thanks for using Alexa.