resume.json

{
  "meta": {
    "theme": "kendall"
  },
  "basics": {
    "name": "Stephen Valdinger",
    "label": "Customer Success Manager",
    "picture": "https://avatars.githubusercontent.com/u/8674240?v=4",
    "email": "[email protected]",
    "phone": "330.503.7322",
    "website": "",
    "summary": "A PowerShell veteran keen to solve the next technical challenge.",
    "location": {
      "address": "422 Belmont Ave NW",
      "postalCode": "44663",
      "city": "New Philadelphia",
      "countryCode": "US",
      "region": "Ohio"
    },
    "profiles": [],
    "url": "https://steviecoaster.dev"
  },
  "work": [
    {
      "company": "Chocolatey Software",
      "position": "Customer Success Manager",
      "website": "",
      "startDate": "2019-01",
      "summary": "Customer-focused leader with a strong desire to simplify complex technology challenges.",
      "highlights": [
        "Responsible for a team of Support and Solutions engineers delivering exceptional product support to our Business customers",
        "Delivered turn-key environments allowing for super fast setup of new prospective customers",
        "Developed and maintained a robust Knowledge Base system inside of our Ticketing Suite which enabled faster customer issue resolutions.",
        "Provide support to sales team during sales lifecycle for high value prospects",
        "Attend industry events as a speaker and/or  Vendor Sponsor"
      ],
      "name": "Chocolatey Software",
      "endDate": "2025-02",
      "location": "New Philadelphia",
      "url": "https://chocolatey.org",
      "description": "As Custom Success Manager at Chocolatey"
    },
    {
      "company": "Kent State University",
      "position": "IT User Support Analyst",
      "website": "",
      "startDate": "2015-07",
      "summary": "",
      "highlights": [
        "Created shift schedules for all employees to ensure proper coverage during operating hours",
        "Ensuring average ticket and other key sales metrics were routinely met",
        "Provided guidance and assistance in daily operations",
        "Ensuring store shelves were appropriately stocked, and organized",
        "Manage sales floor staff"
      ],
      "name": "Kent State University",
      "endDate": "2019-01"
    }
  ],
  "education": [
    {
      "institution": "Kent State University",
      "area": "Computer Technology",
      "studyType": "Associate Degree",
      "startDate": "2005-08",
      "endDate": "2008-05"
    }
  ],
  "skills": [
    {
      "name": "PowerShell",
      "level": "Expert",
      "keywords": []
    },
    {
      "name": "Git",
      "level": "Intermediate",
      "keywords": []
    },
    {
      "name": "CI/CD",
      "level": "Intermediate",
      "keywords": []
    }
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Native speaker"
    }
  ],
  "interests": [
    {
      "name": "Vintage Computing",
      "keywords": []
    },
    {
        "name": "Music",
        "keywords": []
    },
    {
      "name": "Reading",
      "keywords": []
    },
    {
      "name": "Woodworking",
      "keywords": []
    }

  ],
  "references": [
    {
      "name": "Available Upon Request",
      "reference": "Available Upon Request"
    }
  ]
}