Update Zendesk Ticket with Chat Transcription

action.js

exports.handler = function(event, context, callback) {

  const ticket = event.activity.custom_fields.zd_ticket.match(/\d+/)[0]

  const data = {call_id: event.activity.id, ticket_id: ticket, ticket_data: {"ticket": {"status": "open", "comment": { "body": event.activity.chat_transcription }}}}

  var authHeaders = {'Authorization': process.env.ZDAuth};
  context.http_post('https://app.calltrackingmetrics.com/api/v1/accounts/25/zendesk/update_ticket',
                    JSON.stringify(data),
                    authHeaders).then(function(request) {
    context.done(); 
  })
  
}