support ticket hell 1/N
Hi there support!
- I was originally trying to request a feature, which I'll do separately.
- I mailed [email protected] as I have in the past
- Autoreply told me to use this new support system.
- As a software engineer I appreciate you putting time into support and I hope my observations and feedback help you improve it.
- I don't want to play link tag. I know exactly what I am trying to tell you. I have spent a good 40 minutes documenting how painful it is now, to simply make the thing I emailed to [email protected] become a support ticket again
- From user's POV this system is seriously inferior to opening/commenting tickets via [email protected], it's like 10x more clicks and mental bandwidth to understand what is going on
- 1000 character limit hit fast (11 lines) while crafting this feedback. Suggest 5 or 10k.
Posting multiple tickets as a workaround, sry lolNope this limit only applies to "step 1". See documented confusion below