zendesk-kb.py

#
import frontmatter, markdown

# Pivotal Cloud Foundry - Knowledge Base Section
section_id = 'XXXX'

# Load the markdown from the article
article = frontmatter.load('tests/hello-world.markdown')
# Extract the Zendesk Article ID
zd_article_id = post['zd_article_id']

# Conert to HTML
html = markdown.markdown(article['content'])

# Check to see if the article Exist
# - Read the ID from the front matter
if post_id:
    # 1. If an ID exists then update the article
    # 2. Read the ID from the front matter of the markdown and search if an article exists
    curl "https://{subdomain}.zendesk.com/api/v2/help_center/articles/search.json?query={search_string}" \
      -v -u {email_address}:{password}

    if is_valid_id:
        curl https://{subdomain}.zendesk.com/api/v2/help_center/articles/{id}.json \
          -d '{"article": {"promoted": false, "comments_disabled": true, "label_names": ["photo", "tripod"], "locale": "en-us" }}' \
          -v -u {email_address}:{password} -X PUT -H "Content-Type: application/json"
else:
    # 3. If no ID exists, create the new article as a draft
    curl https://{subdomain}.zendesk.com/api/v2/help_center/sections/{id}/articles.json \
      -d '{"article": {"title": "How to take pictures in low light", "body": "Use a tripod", "locale": "en-us" }}' \
      -v -u {email_address}:{password} -X POST -H "Content-Type: application/json"
end