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timmc-edx/RCA prompts.md

Created February 8, 2021 16:46
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RCA prompts.md
  • Why did [mistaken action] seem like the correct action at the time?
  • Why was the problem not detected automatically?
    • Why was the mistake caught late, not early?
  • Why was the problem not fixed automatically?
    • Why did this require manual intervention?
    • Why did this require human detection?
  • Were any of the contributing factors already known problems?
    • Why were they not addressed earlier?
    • Have we seen these in previous RCAs?
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