screenpop.js

desk.ready(function() {
  desk.interaction.ajax('/api/v2/customers/search?email=tstachl%40salesforce.com', {
    method: 'GET',
    callback: function(data) {
      if (data.status === 200 && data.payload.total_entries > 0) {
        var customer = data.payload.entries.first;
        desk.interaction.screenPop(customer.id, 'object=customer', function(response) {
          if (response.result) {
            alert('screenPop successful.');
          } else {
            alert('screenPop failed. ' + response.error.message);
          }
        });
      }
    }
  });
});