reply.json

{
    "direction": "in",
    "status": "received",
    "to": "Helpdesk <[email protected]>",
    "from": "Jane Doe <[email protected]>",
    "subject": "Replying to a case via the API",
    "body": "Please assist me with this case",
    "created_at": "2012-05-02T21:38:48Z"
}