tstachl’s gists

tstachl / screenpop.js

Created February 24, 2016 17:14

	desk.ready(function() {
	desk.interaction.ajax('/api/v2/customers/search?email=tstachl%40salesforce.com', {
	method: 'GET',
	callback: function(data) {
	if (data.status === 200 && data.payload.total_entries > 0) {
	var customer = data.payload.entries.first;
	desk.interaction.screenPop(customer.id, 'object=customer', function(response) {
	if (response.result) {
	alert('screenPop successful.');
	} else {

tstachl / signed_request.rb

Last active November 21, 2016 19:14

	def parse_signed_request(request, max_age=3600)
	# Split the signed request on the first period. The result is two strings: the hashed Based64 context signed with the consumer secret and the Base64 encoded context itself.
	encoded_sig, enc_envelope = request.split('.', 2)
	envelope = JSON.parse(base64_url_decode(enc_envelope)).with_indifferent_access # Needs ActiveSupport
	algorithm = envelope[:algorithm]

	# ADDITIONAL: Check the algorithm is HMAC SHA-256
	if algorithm != 'HMACSHA256'
	raise 'Invalid request. (Unsupported algorithm.)'
	end

tstachl / server.js

Created November 12, 2015 00:27

	#!/usr/bin/env node

	var resolve = require('path').resolve
	, connect = require('connect')
	, https = require('https')
	, fs = require('fs');

	var server = connect()
	, path = resolve('.')
	, port = process.env['PORT'] \|\| 3000;

tstachl / customers.java

Created September 3, 2015 17:57

This is an untested example of how you could use the Desk.com API to fetch all customers in java.

	// Use:
	// Desk client = new Desk('[email protected]', '$upp0rt!', 'https://example.desk.com');
	// JSONObject[] customers = client.getAllCustomers();

	class Desk {

	public Desk(String username, String password, String endpoint) {
	this.username = username;
	this.password = password;
	this.endpoint = endpoint;

tstachl / index.html

Created August 31, 2015 23:34

Updating the draft using Desk.com Canvas.

	<!doctype html>
	<html lang="en">
	<head>
	<meta charset="utf-8">
	<title>Update Draft</title>
	<meta name="description" content="A Desk.com canvas app example that updates a draft.">
	<meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">
	<script src="//cdnjs.cloudflare.com/ajax/libs/jquery/2.1.4/jquery.min.js"></script>
	<script src="//ajax.deskapi.com/libs/desk/canvas/1.0.0/desk-canvas-all.js"></script>
	<script>

tstachl / create_case.rb

Created June 8, 2015 15:43

Create an outbound email case for a customer by email.

	require 'desk_api' # @see https://github.com/forcedotcom/salesforce-deskcom-api
	# authenticate `DeskApi` with your Desk.com instance

	#####
	# FIND OR CREATE CUSTOMER
	#####
	# you should get the customer data from your system
	customer_data = {
	first_name: 'John',
	last_name: 'Smith',

tstachl / desk.pl

Last active August 29, 2015 14:21

Calling the Desk.com API in perl using Net::OAuth.

	use strict;
	use warnings;

	use Net::OAuth 0.20;
	use Data::Random qw(:all);
	$Net::OAuth::PROTOCOL_VERSION = Net::OAuth::PROTOCOL_VERSION_1_0A;
	use HTTP::Request::Common;
	use LWP::UserAgent;
	my $ua = LWP::UserAgent->new;

tstachl / public_cert.sh

Created May 8, 2015 20:18

	$ openssl s_client -connect desk.com:443
	CONNECTED(00000003)
	depth=1 /C=US/O=DigiCert Inc/CN=DigiCert SHA2 Secure Server CA
	verify error:num=20:unable to get local issuer certificate
	verify return:0
	---
	Certificate chain
	0 s:/C=US/ST=California/L=San Francisco/O=Salesforce.com, Inc./CN=*.desk.com
	i:/C=US/O=DigiCert Inc/CN=DigiCert SHA2 Secure Server CA
	1 s:/C=US/O=DigiCert Inc/CN=DigiCert SHA2 Secure Server CA

tstachl / attachments.html

Created May 4, 2015 20:55

	{% if article.number_of_attachments > 0 %}
	<div id='attachments'>
	<strong>{{system.snippets.attachments}}</strong>
	<ul>
	{% for attachment in article.kb_article_attachments %}
	<li>
	<a href="{{ attachment.faq_download_url }}" class="kb_article_attachment_a" target="_blank">{{ attachment.name }}</a>
	</li>
	{% endfor %}
	</ul>

tstachl / company_theme.html

Created May 4, 2015 19:05

	<div class="agent_company_section">
	<span class="agent_company_section_label">{{ LABEL }}</span>
	<div class="agent_company_section_data field_company_name">
	<input class="default customer_record_input_field" type="text" value="{{ company.custom_KEY }}" disabled>
	</div>
	</div>

Thomas Stachl tstachl