get_open_tickets.py

import SoftLayer.API
from pprint import pprint as pp

apiUsername = ''
apiKey = ''

client = SoftLayer.Client(
    username=apiUsername,
    api_key=apiKey,
)

object_mask = "mask.status"

tickets = client['Account'].getTickets(mask=object_mask)

for i in xrange(len(tickets) - 1, -1, -1):
    ticket = tickets[i]
    if 'Open' not in ticket['status']['name']:
        del tickets[i]

pp(tickets)