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How to contact Upwork.com support if you are hitting errors "Too many redirects" / "Unable to retrieve organization information" when creating a new Upwork account
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This Upwork bug has been present for years and Upwork does nothing to fix it or even investigate it: | |
- https://community.upwork.com/t5/Freelancers/I-can-t-log-in-ERR-TOO-MANY-REDIRECTS/m-p/710733 | |
- https://community.upwork.com/t5/Support-Forum/Invited-colleague-cannot-log-in-to-Upwork/td-p/1154335 | |
In this situation, you cannot log in, and thus cannot even create a normal support ticket. | |
It seems that the problem appears because Upwork put account-> company association in an invalid state, | |
and thus something blows up when Upwork tries to fetch the account's company information during login. | |
I found a few ways to reach Upwork's Support even if you cannot log in: | |
- Create a support ticket about account/password recovery: https://support.upwork.com/hc/en-us/requests/new?ticket_form_id=360000464433 | |
- Email to [email protected] | |
- Email to [email protected]: if you are a resident of EU/EEA, you can | |
exercise your GDPR rights and demand from Upwork to delete your account. | |
Then you can try to create an account without associating it to a company account. |
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