Scriptrunner Cloud Scripted Listener to Update Text field based on dropdown field value.groovy

// Script Listener for Customer Facing Verbatim Field Updates
// Configure as "Issue Updated" event listener
// Get the updated issue
def issueKey = issue.key as String
def hapiIssue = Issues.getByKey(issueKey)
// Check if "Customer facing Verbatim" field was updated
def changelogItems = changelog.items
def customerFacingVerbatimChanged = changelogItems.find { item ->
    item.field == "Customer facing Verbatim"
}
if (customerFacingVerbatimChanged) {
    logger.info("Customer facing Verbatim field was updated for issue: ${issueKey}")
    // Get the new value
    def newValue = customerFacingVerbatimChanged.toString
    logger.info("New value: ${newValue}")
    // Response mapping
    def responses = [
        "Fix Released": "The issue has been fixed in [Version X.Y.Z] released on [Date]. Please upgrade to apply the fix.",
        "Fix in Progress": "Actively working on a fix, expected in our upcoming patch [on Date].",
        "Under Investigation": "The issue/request is under investigation. Updates will follow.",
        "Workaround Provided": "[Share workaround].",
        "Added to Backlog": "Logged for future consideration. We'll keep you posted.",
        "Known Limitation": "Known product limitation. Under review for a future release.",
        "Already Supported": "This feature exists. Access it via: [Instructions or link].",
        "Answer Provided": "Requested info: [Add details].",
        "More Information Needed": "Please clarify or provide more details on [specific part]."
    ]
    // Update the response field based on the new value
    if (responses.containsKey(newValue)) {
        logger.info("Updating response field with: ${responses[newValue]}")
        hapiIssue.update {
            setSkipScreenCheck(true)
            // Use numeric ID instead of customfield_20579
            setCustomFieldValue(20579, responses[newValue])
        }
        logger.info("Response field updated successfully")
    } else {
        logger.info("No matching response found for value: ${newValue}")
        // Clear the response field if no match
        hapiIssue.update {
            setSkipScreenCheck(true)
            setCustomFieldValue(20579, "")
        }
    }
} else {
    logger.debug("Customer facing Verbatim field was not updated in this change")
}